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Deli Baker
Pilot Company
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Delivery Driver(05281) - 4112 Airline Dr
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401(k) program available for eligible Team Members.
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…the next step for your success. We have shaped our manager development program around this method to prepare you for what it takes to move up within the…
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401(k) program available for eligible Team Members.
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General Manager(03841) - 17804 N Dale Mabry
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D
Delivery Driver ( Independence Blvd)- Make up to $17+/hr with tips, flexible part-time shifts
Domino's
Virginia Beach, VA
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Most of our managers started as drivers. Do well here and you can move into our Management Development Program.
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Assistant Manager(02620) 74444 Kennedy Ave
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Delivery Driver(05218) - 550 Old Spanish Trl
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Delivery Driver(09670) 6036 US-6
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…today are successful Domino's franchise owners! From Delivery Driver to Manager Trainee, Manager Trainee to General Manager, General Manager to District Manager, or even Franchisee or…

Maximus

Customer Service Representative – Fort Wayne, IN

Fort Wayne, IN, United States

$18 USD / hour

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Job details

Pay: $18 USD / hour
Posting language: English
Posted: Sep 18, 2026

Original job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service

Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

Class Start Date: December 7, 2026
Location: Onsite - Fort Wayne, IN
Training: 8:00 AM to 4:30 PM Mon-Fri
Work Hours: 8 hour shift between the hours of 9 AM - 5:30 PM, Mon-Fri
Base rate $18.00/hr
Career development and promotional opportunities
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
Validate and calculate income, assess eligibility, and manage case referrals.
Engage regularly with program participants on a daily basis.
Potentially educate clients on fundamental program services and eligibility prerequisites.
Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
Fulfill additional responsibilities as delegated by Management.

'- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.

Apply State and/or federal eligibility rules for applicant/recipient information assessment.
Verifies applicant/recipient data through system interfaces.
Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant.
Processes cases and takes necessary action on missing information promptly.
Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
Identify and escalate risks to management.
Attends all meetings and completes all trainings to stay informed on project/position updates.
Fulfill all performance requirements associated with eligibility processes.
Perform additional duties as assigned by management.

Minimum Requirements

'- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

'- Proven customer support or Client Service Representative experience strongly preferred.

Ability to handle complex service inquiries via telephone.
Strong critical thinking and problem-solving skills.
Moderate difficulty assignments requiring judgment and issue resolution.
Understanding of work implications and ability to recommend solutions.
Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
Positive relationship-building with customers and state eligibility consultants.
Attention to detail; excellent organizational, verbal, and written communication skills.
Comfortable in a fast-paced, deadline-oriented environment.
Capable of executing many complex tasks simultaneously.
Team player with the ability to work independently.
Ability to remain stationary for an extended period.
Have a valid State driver's license or ID.

Preferred Skills and Qualifications

Some college or a college degree.
2+ years of relevant professional experience.
Call center experience.

#INEligibility #INCSR

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$18

Maximum Salary

$18

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More about this job

Skills

Customer service
Assist customers
Troubleshooting
Communication skills
Quality assurance
Critical thinking
Problem solving
Data entry
Interpersonal skills
Relationship building
Attention to detail
Work independently

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