Case Manager - Milwaukee, WI

The Wisconsin FoodShare Employment and Training (FSET) program is hiring a Case Manager, you'll play a pivotal role in providing one-on-one guidance, building individualized plans, and connecting individuals to valuable resources to promote self-sufficiency.If you're passionate about empowering others and thrive in a collaborative environment, this is your chance to make a meaningful impact in the Milwaukee community while growing your career with Maximus!

Passing an assessment is a prerequisite for this position.

Why Maximus?

• ? Competitive Compensation
• ?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• ? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ?️ Paid Time Off Package - Enjoy PTO, Holidays
• ? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• ? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• ? Tuition Reimbursement - Invest in your ongoing education and development.
• ? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• ? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• ? Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Minimum Requirements

'- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Requirements:

• Previous experience in case management working with diverse population
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

-Customer service background

#HumanServices

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.19

Maximum Salary

$20.19