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Overnight Customer Service Associate
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- $13 to $14 USD / hour
Job Summary: The Customer Service Associate works to support the success and profitability of the store. They hold a
Added just now
FE
Customer Service Associate
Friendly Express Inc.
Kingsland, GA
- $11 to $12 USD / hour
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Customer Experience Associate
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Indianapolis, IN
- $17.8 to $22.25 USD / hour
The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong…
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Customer Experience Associate
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- $18 to $19.5 USD / hour
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Service Associate - 25 hrs - Braintree Commercial
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Braintree, MA
Responsible for operational compliance and adherence to policy
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Store Operations Associate
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- $19.28 to $21.08 USD / hour
Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.
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Store Operations Associate
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Linden, NJ
- $19.28 to $21.08 USD / hour
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Assistant Resident Manager
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Accounting / Administrative Associate (Accounts Receivable , Billing , Collections, Admin Duties)
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(USA) Stocking 1 Coach, Non-Complex
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(USA) Operations Manager, Asset Protection - DC/FC
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- $84,000 to $126,000 USD / year
…technology solutions Develops tests and integrates prototypes to support the creation of technologyenabled solutions Develops and implements technology changes across multiple processes…
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Senior Associate, Manufacturing Engineering (Industrial Engineer)
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This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
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Store Cleaning Associate
The TJX Companies Inc
Plymouth, MA
- $16.25 to $16.75 USD / hour
…dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to…
Added 13 mins ago
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Retail Cleaning Associate
The TJX Companies Inc
North Conway, NH
- $14 to $14.5 USD / hour
…dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to…
Added 14 mins ago
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Driver and Facilities Associate
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Added 14 mins ago
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SAP Technical Architect
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Remote, United States
- $98,500 to $206,800 USD / year
…and integration strategy, and ensure architecture decisions support operational continuity and long-term transformation goals. Working across client teams, SAP, implementation partners, and…
Added 14 mins ago
IT Technician
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Coral Recruit Technician – Research Associate I

Closed listing

Maximus

Assessment Coordinator - (Remote)

Little Rock, AR, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Assessment Coordinator serves as a key member of the MassHealth Public Assessor Option (PAO) team, providing comprehensive support to individuals seeking Long-Term Services and Supports (LTSS) through programs such as Adult Day Health (ADH), Adult Foster Care (AFC), Group Adult Foster Care (GAFC), and Personal Care Attendant (PCA).

The Assessment Coordinator is responsible for managing the intake and assessment preparation process, conducting telephonic screenings, coordinating required documentation, educating members on available program options, and facilitating timely scheduling of assessments. This role serves as the primary point of contact for members once an assessment request has been initiated and plays a critical role in ensuring a smooth, person-centered experience. The Assessment Coordinators are cross-trained to perform Customer Service Representative (CSR) functions and may provide front-line member support as operational needs require.

About the Program

The Commonwealth of Massachusetts Executive Office of Health and Human Services (EOHHS), through the MassHealth Office of Long-Term Services and Supports (LTSS), provides a robust system of care for individuals of all ages with disabilities and chronic conditions. The program is designed to help Massachusetts residents live with independence and dignity, participate in their communities, and improve their overall quality of life.

As the Public Assessors Option (PAO), Maximus provides education to providers, conducts comprehensive in-person assessments, and offers call center support for the following LTSS programs:

Adult Day Health (ADH)
Adult Foster Care (AFC)
Group Adult Foster Care (GAFC)
Personal Care Attendant (PCA)

As the PAO, Maximus serves as a point of entry for LTSS inquiries and initial contacts while conducting timely, high-quality, consistent, and accurate assessments to determine clinical eligibility for these programs.

Why Maximus?

? Work/Life Balance Support - Flexibility tailored to your needs!

? Competitive Compensation - Bonuses based on performance included!

?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

?️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

? Tuition Reimbursement - Invest in your ongoing education and development.

? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

? Professional Development Opportunities-Participate in training programs, workshops, and conferences.

?Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

Review and validate data and reports.
Work assigned reports on a regular basis to identify necessary fixes or work-arounds.
Make recommendations to improve processes.
Ensure assignments are current and include proper documentation.
Use various tracking tools to record assignments, processes and defects.
Review, research and audit system results.

Minimum Requirements

'- High School diploma, GED, or equivalent required.

2-4 years of relevant experience required.

'- Minimum 3 - 5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field

Proficiency in Microsoft Office applications
Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
Strong ability to multitask and manage competing priorities effectively
Strong verbal and written communication skills
Excellent organizational and follow-up skills
Strong attention to detail and documentation accuracy

Preferred Requirements

Associate or Bachelor’s degree business, social work, healthcare or relevant field
Experience supporting LTSS, Medicaid waiver programs, managed care, or healthcare assessments
Knowledge of MassHealth programs and eligibility requirements
Experience coordinating documentation between members, providers, and healthcare organizations
Fluency in both Spanish and English, including the ability to speak, read, and translate effectively

Home Office Requirements

Maximus provides company-issued computer equipment
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds
Private and secure workspace

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$22

Maximum Salary

$25

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