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Added 9 mins ago
Store manager, Treasure Coast/Stuart/PSL, FL
Starbucks Coffee Company
Port Saint Lucie, FL · Stuart, FL · Vero Beach, FL
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
Added 10 mins ago
Program Manager/Coordinator [P1ACBRNP010]
ProSidian Consulting, LLC
Jefferson County, AR
ProSidian seeks a Program Manager/Coordinator | Chemically Protected Deployable Medical System Product Support Integrator and Materiel Integration Support for --- on a Exempt W2: No…
Added 10 mins ago
Government-Directed Members and Cognizant Authority Affected Leads.
ProSidian Consulting, LLC
Jefferson County, AR
Service alignment - NAICS 541611, Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services.
Added 10 mins ago
Associate Property Claim Representative - Leesburg, VA
Military Spouse Jobs & VetJobs
United States
As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim…
Added 10 mins ago
Associate Property Claim Representative - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim…
Added 10 mins ago
Associate Property Claim Representative - Chantilly, VA
Military Spouse Jobs & VetJobs
United States
As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim…
Added 10 mins ago
Claim Operations Specialist - Centennial, CO
Military Spouse Jobs & VetJobs
United States
CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include:…
Added 14 mins ago
Tenure Track Advanced Assistant, Associate, or Full Professor of English, Secondary Education
University of South Carolina
SC
USCB faculty in a tenure-line position are expected to pursue a robust scholarly agenda and provide service to department, university, professional, and local communities. Service specific…
Added 14 mins ago
Plant Maintenance Manager
Vestis
Syracuse, NY
The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location.
Added 15 mins ago
Groundman-Overhead (Duke)
Pike Corporation
Chester, SC
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.
Added 15 mins ago
Groundman-Overhead (Duke)
Pike Corporation
York, SC
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.
Added 15 mins ago
HL
Retail Engagement Coordinator
Homegoods LLC
Holland, MI
- $15 to $15.5 USD / hour
…legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life…
Added 19 mins ago
GA
Automotive Sales Team Lead / Finance Manager Trainee | Commission-Based - Ron Tonkin Chevrolet
Gee Automotive Companies
Portland, OR
- $60,000 to $150,000 USD / year
…this is an opportunity to join a structured Finance Training Program designed to help you grow into a leadership role within our dealership. With strong earning potential and a clear career…
Added 21 mins ago
Principal EP Mapping Specialist, CAS- Baltimore
MDU Medtronic USA Inc
Remote, United States
Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
Added 21 mins ago
Senior Mapping Specialist- MD/DE
MDU Medtronic USA Inc
Remote, United States
Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
Added 23 mins ago
X
Full-Time 3rd Shift Hospital Housekeeper
Xanitos
Monterey Park, CA
- $23 USD / hour
- Full-time
…being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCHAPS…
Added 26 mins ago
Referral Representative II
Quest Diagnostics
San Antonio, TX
Referral Representative II - San Antonio, TX, Tuesday to Saturday, 12:00 AM to 8:00 AM
Added 28 mins ago
VR
Burton Assistant Store Manager
Vail Resorts
Beaver Creek, CO
- $25 to $28.6 USD / hour
Responsible for providing high-end customer service and supporting overall store operations. The Assistant Manager directly oversees all aspects of day-to-day operations and the routine…
Added 28 mins ago
BP
Client Service Representative
Banfield Pet Hospital
Northglenn, CO
- $16.64 to $21.27 USD / hour
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients…
Added 29 mins ago
A1
CCLC Site Aide
Adams 12 Five Star Schools
THORNTON, CO
- $18.4 to $23.25 USD / hour
Peak - Before & After School Program/ CCLC Site Aide
Added 29 mins ago
A1
BASE Site Aide
Adams 12 Five Star Schools
THORNTON, CO
- $18.4 to $23.25 USD / hour
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 29 mins ago
Restaurant Crewmember - Weekday Morning
Raising Cane's
Colorado Springs, CO
…everything in between. Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any…
Added 30 mins ago
FI
Trust Officer II
First Interstate Ban
Denver, CO
- $67,870 to $105,270 USD / year
…to paid federal holidays. - Student debt employer repayment program. - 401(k) retirement plan with a 6% match. - The health and happiness of the places we call home matter to us. Learn a…
Added 30 mins ago
Director of Payments and Operational Strategy
First Interstate Ban
Denver, CO
…to paid federal holidays. - Student debt employer repayment program. - 401(k) retirement plan with a 6% match. - The health and happiness of the places we call home matter to us. Learn a…
Added 30 mins ago
SI
Field Lead
ServiceSource, Inc.
Denver, CO
- $25 USD / hour
…(transportation, food, equipment) and keeps in close contact with the Program Manager & Director of DayWorks, Case Managers and Employment Specialists for coordination. This position may…

Closed listing

Maximus

Admin III Correspondence (Back Office)

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: High school diploma
Experience: '- High School diploma or equivalent with 2-4 years of experience.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is seeking an Admin III - Correspondence to support the Credit Bureau Disputes team within the Aidvantage Program and Federal Student Aid portfolio.

In this role, the Admin III - Correspondence representative is responsible for reviewing, researching, and responding to credit bureau disputes and borrower correspondence in accordance with established policies, procedures, and regulatory requirements. The position plays a key role in ensuring accurate account reporting, timely dispute resolution, and the integrity of borrower information.

The successful candidate will contribute to maintaining the accuracy of credit reporting and the overall integrity of student loan servicing operations.

Essential Duties and Responsibilities:

Works on assignments that are moderately difficult, requiring judgement in resolving issues.
Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

'- Review and investigate credit bureau disputes received through consumer reporting agencies, borrowers, and third-party entities.

Research account history, payment activity, servicing records, and supporting documentation to determine appropriate dispute resolutions.
Prepare and process correspondence related to credit reporting disputes, borrower inquiries, and account investigations.
Ensure dispute responses are completed accurately and within established regulatory and client-required timeframes.
Update account records and document investigation findings in applicable servicing systems.
Coordinate with internal departments to obtain information necessary to support dispute investigations and account corrections.
Identify trends, reporting issues, and process improvement opportunities to enhance operational effectiveness and reduce risk.
Assist with quality reviews, audit requests, and compliance-related activities as needed.
Maintain a thorough understanding of credit reporting requirements, Fair Credit Reporting Act (FCRA) guidelines, Department of Education regulations, and internal policies.
Support special projects and additional correspondence-related activities as assigned by management.
Ensure all work is performed with a high degree of accuracy, attention to detail, and a commitment to delivering quality customer service.

Minimum Requirements

'- High School diploma or equivalent with 2-4 years of experience.

May have additional training or education in area of specialization.

'- Must have at least one (1) year Student Loan customer service and/or call center experience supporting Aidvantage here at Maximus.

High School Diploma or GED required.
Must reside in the United States.
Must be a U.S. Citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Must have current or prior experience working with credit bureaus, credit reporting, or credit-related disputes and investigations.

Preferred Skills and Qualifications:

Ability to make sound decisions based on established policies, procedures, and regulatory requirements.
Excellent attention to detail and accuracy when reviewing borrower accounts and dispute documentation.
Experience identifying discrepancies and determining appropriate corrective actions.
Ability to work in a fast-paced production environment while maintaining a high level of accuracy and quality. Current productivity expectations are approximately 35.74 units per hour (UPH) with a quality expectation of 98.80% or higher. Performance metrics and production goals may be adjusted based on business needs, team performance, operational priorities, and client requirements.

Additional Requirements (per contract/client):

Employment is contingent upon obtaining and maintaining a favorable clearance; final suitability is determined by the Department of Education.
Must obtain and maintain a PIV-I card; in-person pickup is required. Travel (car, train, or plane) to a designated location may be necessary, with expenses covered by Maximus.
Must currently and permanently reside in the Continental US.
A quiet, private, and secure place to work that is distraction free.
Connectivity to the internet Category 5 or 6 ethernet patch cable to the home modem/router.
Remote workers required internet speed policy: minimum download speed is 25 Mbps and 5 Mbps upload; Shared connection requirement is 50 Mbps download and 5 Mbps upload. Test your internet speed at [1] www.speedtest.net.

References

Visible links

https://www.speedtest.net.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$17.83

Maximum Salary

$26.82

About employer

More about this job

Skills

Reporting
Greet guests
Administrative support
Operations management
Research
Documentation
Process improvement
Regulatory compliance
Attention to detail
Customer service

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