Jobs in the United States

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Added 1 min ago
Manager-Practice Senior
Baptist
Jonesboro, AR
Must have proven excellent oral and written communication skills with multi-level staff and management.
Added 1 min ago
Postdoctoral Fellow, HBS AI Institute - Laboratory for Innovation Science
Harvard University Faculty
MA
…large datasets. Fellows will contribute to study design and implementation, data collection and measurement, analysis, and academic…
Added 1 min ago
NC
Health Education Coordinator
NeighborHealth Corporation
United States
- $24 to $36 USD / hour
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at…
Added 1 min ago
Manager, Field Enablement
MDVIP
Remote, United States
The Manager of Field Enablement is responsible for leading and continuously evolving MDVIP's Field Enablement function. As part of the Success Management team, this leader will shape and…
Added 1 min ago
Field Services Operations Systems and Digital Process Support
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
The Field Services Operations Systems and Digital Process Support role will support the development, implementation, integration, and continuous improvement of digital applications,…
Added 2 mins ago
Intern - Office of the Chief Administrative Officer
Children's Healthcare of Atlanta
Brookhaven, GA
…Administrative Officer (CAO), working primarily with the Project Manager and Executive Assistant. Responsibilities include independently managing and/or supporting an ongoing project,…
Added 3 mins ago
BH
Clinical Pharmacy Specialist Full Time Days
Baptist Health
BIRMINGHAM, AL
- Full-time
Under the general direction of the Pharmacy Clinical Manager, is responsible for development, implementation, and maintenance of clinical pharmacy services at the designated practice site.
Added 3 mins ago
CM
Mid-Southwest Regional Sales Manager - Palletizer Division
COLUMBIA MACHINE INC
Remote, United States
- $87,500 to $125,000 USD / year
Summary: Reporting to the North American Sales Manager, this position will be part of the Columbia Machine Palletizer Sales Team and requires close coordination with sales, engineering, and…
Added 3 mins ago
Senior Meeting & Events Planner
Ripple Effect
Rockville, MD
Must reside in a U.S
Added 4 mins ago
WAREHOUSE SUPERVISOR
Listings
Ocala, FL
Accountable for implementation of policies, processes, and procedures for short-term results
Added 4 mins ago
Intermediate / Senior Project Manager – Pittsburgh, PA
TWD Technologies Ltd.
Pittsburgh, PA
TWD is currently seeking an Intermediate / Senior Project Manager in our Pittsburgh, PA office.
Added 4 mins ago
Office Finance Manager
HNTB Corporation
Los Angeles, CA
…plans and budget for all functional areas. The Office Finance Manager has overall ownership and fiduciary responsibility for revenue recognition and financial compliance. This position can…
Added 5 mins ago
AF
IT Implementation Project Manager
AET FEDERAL INC
Danville, VA
- $100,000 to $125,000 USD / year
AET Federal is seeking an IT Implementation Project Manager for a proposed Enterprise Technology Management platform rollout for the City of Danville. The Project Manager will serve as the…
Added 5 mins ago
Marketing Operations Manager
Informa Group Plc.
Boulder, CO
The Marketing Operations Manager is a pivotal role that supports key initiatives across marketing pillars, ensuring operational excellence, process enablement, and alignment with agile ways…
Added 5 mins ago
Nutrition Associate Manager
Aramark
Columbus, OH
Valid driver’s license required
Added 5 mins ago
RM
Certified Nursing Assistant - SNF- West Valley (56225)
ROCKY MOUNTAIN CARE GROUP
West Valley City, UT
- $19 to $25 USD / hour
Must have no disciplinary action in effect against certification · Must have patience, tact, and willingness to deal with difficult patients, family and staff
Added 5 mins ago
OC
Patient Access Rep/Medical Assistant- BRACC Infusion Clinic- Full Time
Ochsner Clinic Foundation
Acadiana Region, LA
- Full-time
Must have computer skills and dexterity required for data entry and retrieval of patient information
Added 6 mins ago
Buyer I/Buyer II/Senior Buyer
City of New Braunfels
New Braunfels, TX
…Braunfels community. Under general supervision of the Purchasing Manager, provides support in the procurement of materials, services and equipment for City departments and operations;…
Added 6 mins ago
Store Manager - Dayton, OH
Save A Lot
Dayton, OH
Must have the ability to stand, walk and / or move about for extended periods of time
Added 6 mins ago
Manager of Imaging Services - Lake Mary Hospital (NICU)
Orlando Health
LAKE MARY, FL
Position Summary Department: LMH Status: Full Time Title: Manager of Imaging Services Orlando Health Lake Mary Hospital Orlando Health Lake Mary Hospital represents Orlando Health’s…
Added 7 mins ago
R
Senior Technical Account Manager
Rithum
Remote, United States
- $65,000 to $135,000 USD / year
As a Senior Technical Account Manager, you are the strategic technical advisor and execution lead for Rithum's enterprise and strategic brand clients. You guide integration planning, lead…
Added 8 mins ago
Business Sales Development Manager
Real Time Consulting, LLC
Phoenix, AZ
JOB TITLE: Business Sales Development Manager for Real Time Consulting (RTC) Engineering
Added 8 mins ago
SPECIALIST INFORMATION
Cemex
Davenport, FL
Support Plant Manager with P&L, budgeting and forecasting.
Added 8 mins ago
Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Tempe, AZ · Austin, TX · Nashville, TN · Bellevue, WA · Santa Monica, CA · Chicago, IL · Irving, TX · San Francisco, CA · Houston, TX
When not traveling, you must have availability to work from a corporate office
Added 8 mins ago
J
Project Manager
Houston, TX
- $76,900 to $107,000 USD / year
…of capabilities across all industrial markets. As a Project Manager, you will be responsible for all aspects of Aftermarket Mixer Project delivery throughout their execution. You will be…

Maximus Global Services

Operations Manager

Miami, FL, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Experience: 5–7 years of experience in customer service.
Posting language: English

Original job description

Job Description – Operations Manager Maximus Global Services | Location: Miami International Airport (MIA) | Type: Full-Time Summary/Objective The Operations Manager is responsible for directing and coordinating all ground operations at Miami International Airport (MIA). This includes all current services, such as passenger services, wheelchair and PRM services, janitorial, security, skycap, and baggage handling. The role ensures compliance with aviation regulations, maintains safety standards, and manages staff, schedules, and budgets to deliver efficient, high-quality service to airline clients and their passengers. The ideal candidate combines strong operational controls with deep knowledge of airport workforce planning, including how to adjust staffing to seasonal demand and irregular operations. They are a hands-on problem solver, a trusted partner to airline clients, and a champion of company culture. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ground Operations and Service Delivery

Oversee all services provided at the station, including passenger services, wheelchair/PRM services, baggage handling, skycap, janitorial, and security, ensuring service expectations and contract SLAs are met.
Guarantee a smooth, consistent passenger experience and monitor service quality on the floor.
Ensure equipment such as wheelchairs is maintained, tracked, and operational, and coordinate repairs and replacements.
Run daily shift briefings and conduct regular station walkthroughs and shift audits.

Operational Controls and Reporting

Verify posting, staffing levels, and service delivery against contract requirements every shift.
Ensure accurate, timely billing support by reconciling activity logs, wheelchair counts, and service records daily against airline invoicing.
Track key performance indicators (KPIs), analyze operational data, and generate reports that identify trends and measure performance against targets.
Formulate operational policies and procedures, oversee their implementation, and drive continuous process improvement.
Maintain audit-ready records for training, certifications, badging, incidents, and client complaints.

Workforce Planning and Seasonality

Build staffing models from airline flight schedules, load factors, and historical passenger and wheelchair demand.
Plan for seasonal peaks, including winter, spring break, summer, holidays, and cruise season, as well as airline schedule changes and new or reduced service.
Manage seasonal hiring, cross-training, part-time pools, and shift flexing to scale staffing up or down without excess overtime.
Adjust staffing in real time during irregular operations such as weather events, hurricanes, delays, and diversions.

ADP, Timekeeping, and Scheduling

Use ADP to build schedules, approve employee hours, manage punch corrections and PTO, and meet payroll cutoffs.
Monitor attendance, missed punches, and overtime trends daily, correcting issues before payroll closes.
Ensure supervisors use ADP and station logging and reporting tools accurately and consistently.

Budget and Cost Management

Manage the station operating budget, including financial plans, resource allocation, and cost optimization strategies.
Maintain budget targets for total labor hours across all services, reduce overtime, and control operational expenses.
Submit daily planned budget and labor projections to the Managing Director and explain variances.

Client and Stakeholder Relationships

Serve as the primary point of contact with airlines, airport authorities, ground handling agents, and service providers, maintaining strong professional relationships.
Hold regular performance reviews with airline station managers, and know each airline's service standards and contract or SGHA terms.
Track client complaints and claims and own their resolution.
Identify opportunities to expand services with existing clients.

Safety, Security, and Regulatory Compliance

Adhere to and enforce aviation regulations, airport rules, and occupational safety standards.
Maintain working knowledge of TSA, FAA, CBP, and Miami-Dade Aviation Department requirements, and of the Air Carrier Access Act (14 CFR Part 382) for passengers with disabilities.
Manage airport ID/SIDA badging, background checks, and access-control compliance for all employees.
Ensure Complaint Resolution Official (CRO) coverage and proper handling of disability-related complaints where required.
Oversee training compliance, including initial and recurrent training records.

Emergency Response and Issue Resolution

Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations.
Handle disruptions such as delays, equipment failures, and safety incidents swiftly and effectively.
Keep the immediate supervisor promptly and fully informed of all problems or unusual matters of significance, take prompt corrective action, and recommend alternative courses of action when needed.

Leadership, People, and Culture

Recruit, train, and supervise staff while ensuring adequate shift coverage.
Communicate areas of accountability and expected performance to all personnel.
Conduct performance evaluations and disciplinary actions when needed.
Develop supervisors and leads and build a bench for promotion.
Champion company culture, recognition, and employee engagement to reduce turnover.
Participate in station and leadership meetings and own assigned goals and action items.
Promote and uphold all company policies.

Competencies

Stress Management and Composure under pressure
Ethical Conduct and Strong Leadership
Communication and Teamwork Orientation
Customer and Client Focus
Operational and Business Acumen
Workforce Planning and Scheduling Expertise
Knowledge of Aviation Regulations and Safety
Problem-Solving and Decision-Making
Adaptability in a 24/7, seasonal operation
Culture Champion and People Development

Required Education and Experience

Bachelor's degree or equivalent combination of education and experience.
5–7 years of experience in customer service.
5 or more years of experience in a management role.

Preferred Education and Experience

Experience managing airport or airline ground operations, such as wheelchair/PRM, passenger services, skycap, or aviation security.
Proven experience with ADP Workforce Now or a comparable timekeeping and scheduling system.
Experience building staffing plans around flight schedules and seasonal demand.
Experience managing multiple airline client accounts and service-level agreements.

Additional Eligibility Qualifications

As a condition of employment, the applicant must successfully complete a background investigation.
Computer literacy in Microsoft Office, including Word, Excel, and Outlook; strong Excel skills preferred.
Must be able to read, write, and speak English. Bilingual English/Spanish is strongly preferred.
Ability to build and maintain strong relationships with both employees and clients.
Good working knowledge of management practices and principles.
Critical thinking skills to quickly assess a situation and make the appropriate response.

Work Environment This job operates in an active airport environment, including terminals, curbside, gate areas, and secured areas, as well as an office setting. The role may be exposed to outdoor weather conditions and airport noise. It routinely uses standard office equipment such as computers, phones, and printers, along with mobile devices and radios. Physical Demands This position is very active and requires extended standing and walking across the terminal, as well as bending, sitting, and lifting up to 50 pounds. The role may require pushing wheelchairs or assisting with equipment when operations demand it. Position Type and Expected Hours of Work This is a full-time position. Because the operation runs 24/7, the schedule varies with operational needs and includes nights, weekends, and holidays as needed. The Operations Manager must be available on call for irregular operations and emergencies. Security Clearance Must be eligible for a CBP seal and pass the criminal background check required to obtain an airport ID/SIDA badge. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Cleaning
Monitor customer service
Track key performance indicators
Process improvement
ADP
Payroll
Civil aviation regulations
Regulatory compliance
Emergency response
Supervise crew
Leadership
Communication skills
Teamwork
Scheduling
Problem solving
Decision making
Adaptability
Customer service
ADP Workforce Now
Computer skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Interact verbally in English
Bilingualism
Critical thinking
Office equipment
Heavy lifting

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Work requirements

Jobs in the United States