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MAU

Operations Manager

Greenville, SC, United States

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Job details

Experience: SAP or Warehouse Management Software Transactional Experience, 1-3 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Type/Expected Hours of Work

This is a full-time position. Work schedule is Monday-Friday 7:00am to 4:00pm. Occasional nights and weekends are needed. Position requires cell phone and laptop computer for communication during emergency / critical events that may occur at the site.

Summary/Objective The Operations Manager is responsible for ensuring site wide operations are performing at agreed upon service levels at multiple locations and driving continual improvement in safety, logistics, operations and internal support processes.

Essential Functions

Customer Service
Serve as the primary point of contact with the customer’s senior management team.
Ensure that MAU is in compliance with site specific policies and regulations.
Ensure that consistent communications are maintained between MAU and customer staff.
Ensure that department specific metrics are meeting target.
Support and foster a safety culture that is engaged and focused on achieving “Zero Incidents”
Support the MAU Safety Team so that the following can be accomplished:
CIP of safety process and training documents.
Oversee administration of OSHA Required Safety Programs
Oversees and helps develop training material, standard work, and other documents to help standardize processes and keep employees safe
Implement Site Safety Excellence Plan.
Facilitate Safety Action Improvement Process.
Live safety by identifying hazards, correcting harmful conditions, and improving MAU’s safety culture, particularly in your division and team.
Perform Safety Gembas on a daily cadence
Oversee Safety Training
OSHA Annual Required Safety Training
Production Post Validation
Powered Industrial Equipment Training Validation
Document the training.
Update the Cross-Training Matrix.
Document the training in Bullhorn
Provide coaching to all Associates.

Competencies

Communication Proficiency
Ensure that consistent communications are maintained between MAU and customer staff.
Ensure that personnel demand requirements are clearly communicated to the MAU Branch Recruiting Team.
Customer/Client Focus
Meet with customer regularly for support, budget and site specific performance review.
Crisis Management
On call 24/7 for any emergency including both personnel injury and property damage.
Safety case management support.
Talent Management / ability to Supervise and develop 4 direct reports
In association with the MAU Recruiting Team – set standards for screening, interviewing and provide hiring recommendations for leadership, training and administrative support positions.
Support existing MAU Staffing Leadership group
Coordinate training and development plans for the leadership team
Oversee a staff of (4) Operations Supervisors
Problem Solving/Safety Analysis
Conduct & train 4 Step Problem Solving process.
Manage PIT Impact Program.
Policy/Program Administration
Maintain consistent administration of MAU policies to mitigate legal exposure.
Provide coaching and if necessary administer disciplinary actions to associates.
Conflict resolution and intervention.

Project Management

Interface between customer leadership and MAU leadership.
Provide resources for both short and long term special projects.
Evaluate project performance for process improvement recommendations.
Attend specific departmental meetings as required.
Track and report PO billing & Site Expenses

Required Competencies for all MAU Staff

Ethical Conduct
Personal Effectiveness/Credibility

Required Education and Experience

Bachelor’s Degree or comparable management experience
Five to seven years of experience of management in a manufacturing environment
Leading teams, hazard identification, spoken and written communications and presentation skills
SAP or Warehouse Management Software Transactional Experience, 1-3 years

Preferred Education and Experience

Lean / Six Sigma Manufacturing Experience
Human resources experience and training
Microsoft Office proficiency, customer service, proven ability to solve problems and motivate others

Career Path Progression from this position

General Manager
Regional Manager
Other Corporate Support Functions

Work Environment or Working Conditions The working conditions and environments that are created by our customer’s facilities both in administrative areas and manufacturing environments. Working conditions will typically be manufacturing or warehouse settings that may include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-air conditioned (hot/cold) environments to working in non-climate controlled areas.

Physical Demands

Ability to stand for extended periods and walk up to 5 miles per day.
Ability to sit at desk for several hours.
Ability to lift 5- 20lbs periodically and 50lbs on occasion

Travel 15%-20%

EEO Statement EOE/Vet/Disabled

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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