Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard - when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Shift: Monday- Friday 8:00AM- 4:30PM
Job Description
The Opportunity:
The American Girl Security Officer is responsible for helping safeguard our employees, visitors, facilities, and brand assets through effective security practices, associate education, established policies and procedures, and the use of security technology. This position requires a professional who can balance compassion, customer service, and sound judgment while maintaining the appropriate level of professional objectivity. The ideal candidate is dependable, observant, technology-minded, and capable of handling difficult or high-stress situations calmly and professionally without unnecessarily escalating the situation.
What Your Impact Will Be:
- Help maintain the safety and security of employees, visitors, contractors, and the facility.
- Perform access control and visitor management responsibilities.
- Monitor and utilize CCTV, alarm systems, CCURE 9000, Guardtrax, and other security technologies.
- Conduct interior and exterior security patrols in varying weather conditions.
- Respond appropriately to security, safety, and emergency incidents.
- Complete accurate, timely, and professional incident reports and documentation.
- Professionally enforce company policies, procedures, and security standards.
- Use effective communication and de-escalation techniques when handling difficult or high-stress interactions.
- Maintain confidentiality and appropriately handle sensitive or restricted information.
- Respond to medical and emergency situations, including providing CPR/AED assistance when trained and appropriate.
- Support asset protection efforts by identifying and reporting suspicious activity, security concerns, and potential policy violations.
- Provide professional customer service and communication to employees, visitors, contractors, and business partners.
- Work independently, demonstrate initiative, and remain productive during periods of limited activity.
- Demonstrate reliability, schedule flexibility, teamwork, and accountability.
- Effectively use computers, mobile devices, electronic reporting systems, and other security-related technology.
- Multitask and appropriately prioritize competing responsibilities based on urgency, safety, and operational needs.
Qualifications
What We’re Looking For:
- 1–2 years of related experience.
- High school diploma or equivalent preferred.
- Possess a valid driver's license and/or occupational license.
- Healthcare, emergency response, security, or related experience is a plus.
- Ability to work independently as well as collaboratively as part of a security team.
- Ability to remain professional, attentive, and composed during routine operations and emergency or high-stress situations.
- Ability to maintain confidentiality and exercise appropriate discretion when handling sensitive information.
- Excellent verbal and written communication skills.
- Strong computer proficiency, including experience with Microsoft Office applications.
- Previous experience in customer service, security, asset protection, or a related field is preferred.
- Ability to obtain American Red Cross CPR/AED for Professional Rescuers certification, or equivalent certification from an accredited training program, within 30 days of hire. Training may be provided by American Girl if necessary.
- Ability and willingness to work at any Wisconsin American Girl location, as business needs require.
The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is between $16.80 and $21 per hour. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
