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Mate Precision Technologies

Customer Service Representative

Anoka, MN, United States

$24.25 to $29.16 USD / hour

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Job details

Pay: $24.25 to $29.16 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Description Customer Service Representative Anoka, MN

Description Are you a customer-focused professional who takes pride in delivering accurate, timely, and high-quality service? Do you enjoy problem-solving, building relationships, and working in a fast-paced environment? At Mate Precision Technologies, we Respect, Support, and Inspire metalworking professionals worldwide - and we’re looking for a Customer Service Representative to join our team.

In this role, you will support customer operations through order and quote processing, account management, and responsive communication. You’ll work closely with internal teams to ensure accuracy, efficiency, and a high level of customer satisfaction. If you’re motivated by collaboration, attention to detail, and continuous improvement, this is an excellent opportunity to grow your career with a company that values both performance and people.

Requirements

What You’ll Do

As a Customer Service Representative, you will:

Customer Support & Order Management

Process customer orders and quotes accurately and efficiently using internal systems
Respond to inquiries regarding new and existing orders in a timely and professional manner
Remain available for incoming calls and ensure prompt acknowledgment and resolution of customer requests
Maintain accurate and up-to-date customer accounts, including contact and tooling information
Document all customer interactions to ensure reliable records for both customers and internal teams

Product Knowledge & Problem Solving

Develop and maintain a strong understanding of the company’s product lines, features, and applications
Continuously expand knowledge of new products and updates to existing offerings
Use product and system knowledge to troubleshoot customer concerns and provide effective solutions
Provide accurate and timely pricing across all product families

Systems & Process Adherence

Learn and follow departmental procedures, systems, and process improvements
Enter and manage data accurately within order entry and Enterprise Resource Planning (ERP) systems
Follow Customer Service Department Guidelines and internal resources for policies and procedures

Team Collaboration & Company Values

Collaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction
Demonstrate professionalism in all interactions - via phone, email, and in person
Maintain a positive attitude while showing respect to customers and colleagues
Contribute to a culture of respect, support, and continuous improvement
Meet and maintain performance expectations established by management
Perform additional duties as assigned

Why Mate? See what our employees say about working here!

Requirements

What You’ll Bring

High school diploma or equivalent required
6–12 months of customer service experience and/or training, or equivalent combination of education and experience
Strong written and verbal communication skills in English
Demonstrated professional writing ability
Strong and accurate typing skills with efficient computer use
Proficiency in Microsoft Office applications (Excel, Word, Outlook) and experience with ERP or contact management systems
Ability to calculate numerical figures such as discounts, percentages, and basic measurements
Strong attention to detail, organization, and problem-solving skills
Ability to work independently while collaborating in a team environment
Customer-focused, dependable, and adaptable mindset
Bilingual skills are a plus, depending on role

Why You’ll Love Working at Mate

Competitive hourly pay of $24.25 – $29.16 based on experience
Stable, full-time schedule (Monday–Friday, 9:00 AM – 5:30 PM)
Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, PTO, Paid Holidays, and more
401(k) with employer match and profit-sharing plan
Tuition Reimbursement up to $5,250 / year
Opportunities for training and professional development
Collaborative environment focused on precision, innovation, and customer satisfaction

Physical Requirements and Work Environment

Ability to sit for extended periods while working at a computer
Capable of lifting up to 15 pounds as needed
Work environment typically involves a moderate noise level

About Mate Precision Technologies Headquartered in Anoka, Minnesota, Mate Precision Technologies is a global leader in metalworking solutions, serving customers in more than 85 countries. Since 1962, we’ve built our reputation on precision, integrity, and partnership - empowering our employees and customers to achieve more.

Ready to deliver exceptional service and grow your career? Apply today to become our next Customer Service Representative at Mate Precision Technologies.

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