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Project Supply Chain Manager
HITACHI ENERGY USA INC
Raleigh, NC
Collaborate with engineering, manufacturing, legal, and finance teams to support business requirements.
Added 4 mins ago
Biomedical Equipment Support Specialist (Information Systems)
Veterans Affairs, Veterans Health Administration
Hines, IL
Added 4 mins ago
Biomedical Equipment Support Specialist (Information Systems)
Veterans Affairs, Veterans Health Administration
Hines, IL
Added 4 mins ago
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Application Developer
TEKsystems
Morton, IL
- $25 to $40 USD / hour
…genuine desire for personal and professional growth. The hiring manager is committed to mentoring and developing the right individual, providing opportunities to learn new skills and expand…
Added 4 mins ago
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Shipping Technician, 1st Shift
ITW
Frankfort, IL
- $20.54 USD / hour
…Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy,…
Added 4 mins ago
Director, Semiconductor Global Portfolio Management
Honeywell Technologies
Lincolnshire, IL
This role will report directly to the Semiconductor Vertical General Manager and will sit in our Houston, TX, Lincolnshire, IL, Atlanta, GA OR Charlotte, NC office(s) and operate on a…
Added 4 mins ago
Project Manager / Contract / Hybrid / Westmont, IL
Kelly Services
Westmont, IL
Our client, a global leader in energy management and automation , is looking to hire a Data Center Project Manager. This is a hybrid role in Westmont, IL .
Added 4 mins ago
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Data Center Construction Manager
TEKsystems
DeKalb, IL
- $60 to $90 USD / hour
Data Center Construction Manager/Owner's Representative Job Description
Added 4 mins ago
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Construction Manager (OFCI & Equipment Management) - IL
TEKsystems
DeKalb, IL
- $80 to $100 USD / hour
The Construction Manager will be directly responsible for monitoring and refining the long-range and short-term plans to ensure the success of the construction project. The Construction…
Added 4 mins ago
Field Performance Technician
Sunrun
Des Plaines, IL
…This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service…
Added 4 mins ago
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Sr AI Manager
Honeywell Technologies
Rosemont, IL · Des Plaines, IL
- $159,000 to $228,000 USD / year
Join a forward-thinking team driving enterprise-wide transformation through advanced analytics and AI. As Sr. AI Manager at Honeywell Process Technology Solutions, you will shape and…
Added 5 mins ago
Senior Manager Data Engineer (Databricks, Pyspark, Snowflake)
Capital One
Chicago, IL
…problems and meet real customer needs. We are seeking Data Engineering leaders who are passionate about building high-performing teams, driving technical strategy and marrying data with…
Added 5 mins ago
Senior Engineer – Identity & Access Management (Remote)
United Airlines
Chicago, IL
Provide technical expertise in designing, configuring, and troubleshooting IAM solutions through robust engineering solutions that enhance performance, security, and reliability; conduct…
Added 5 mins ago
Manager, Cloud Engineering
Avanade Inc.
Chicago, IL
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Added 5 mins ago
.NET Engineer (Benelux)
Lateral Group
Remote, United States
Added 5 mins ago
Senior Frontend Engineer (LATAM)
Lateral Group
Remote, United States
…the bar for our front-end, whether it’s improving our build process or adopting an innovative UI approach – all justified by real benefit to the team and…
Added 5 mins ago
Senior Frontend Engineer (Benelux)
Lateral Group
Remote, United States
…the bar for our front-end, whether it’s improving our build process or adopting an innovative UI approach – all justified by real benefit to the team and…
Added 5 mins ago
Senior .NET Engineer (Benelux)
Lateral Group
Remote, United States
Added 5 mins ago
Senior .NET / Blazor Engineer (LATAM)
Lateral Group
Remote, United States
Added 5 mins ago
Senior Snowflake Engineer (LATAM)
Lateral Group
Remote, United States
Contribute to documentation, coding standards, and best practices across the data engineering function.
Added 5 mins ago
Senior Data Engineer (LATAM)
Lateral Group
Remote, United States
Depth in data engineering is the starting point. Beyond that we’re looking at judgment: knowing which problem to solve first in an environment with a lot of moving parts, and being able to…
Added 5 mins ago
Senior .NET Engineer (LATAM)
Lateral Group
Remote, United States
Added 5 mins ago
VU
Software Development Engineer- Product Reliability Engineering
Visa USA Inc
Denver, CO
- $40,123 USD / year
PRE is not a traditional ops team. We are a software engineering organization that treats infrastructure as code, reliability as a product, and automation as a strategic advantage. You'll…
Added 5 mins ago
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Materials Manager
Aerotek
Des Plaines, IL
- $110,000 to $120,000 USD / year
As a Materials Manager, you will lead all materials functions, including purchasing, procurement, inventory control, material planning, warehousing, and shipping/receiving. Your role is…
Added 5 mins ago
General Supervisor Maintenance
Leggett & Platt, Incorporated
Sterling, IL
Provide maintenance input when requested by Rod Mill Manager.

Matanuska Telecom Association

Technical Support Agent

Palmer, AK, United States

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. SPECIFIC TASK DESCRIPTION 1. Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. 2. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. 3. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA 4. Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. 5. Simultaneously use a wide range of MTA's application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. 6. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. 7. Maintain a high level of familiarity with constantly evolving MTA's products and services to allow for analysis, troubleshooting and sales processes. 8. Support all Field Support Technicians. 9. Refer unresolved service issues to the Business/Field Dispatch Triage team. 10. Provide input for updating the Support Center information and knowledge database. 11. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. 12. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. 13. Provide a professional demeanor at all company events. 14. Perform other duties as assigned. Required Qualifications: EDUCATION: High School Diploma or GED required IT Degree preferred MTA Helpdesk, ITF, A+, Net+, MCP, MCSE or CCNA Certification preferred WORK EXPERIENCE: Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential. JOB QUALIFICATIONS (Knowledge, Skills, Abilities): Must be 18 years or older. Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and pe sonal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. Ability to type 45 words per minute highly desirable. Past System Administration experience strongly desired. []{style="marg "}

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More about this job

Skills

Technical support
Troubleshooting
Scheduling
Sales
Assist customers
Provide information
Research
Troubleshoot
Communication skills
Circulate information
Coaching
Sales department processes
A+
MCSE
CCNA
Estimating
System administration

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