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Added 1 min ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
…project lifecycle and must be focused on client service to the operating Bureaus. The selected candidate is responsible for the implementation of all project delivery procedures and…
Added 1 min ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
BEDC seeks to hire a Chemical Engineer Level 1 to be an Accountable Manager (AM) for WSCP. Under general supervision, the selected candidate will report to a Deputy Portfolio Manager…
Added 1 min ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
BEDC seeks to hire a Civil Engineer Level 1 to be an Accountable Manager (AM) for WSCP. Under general supervision, the selected candidate will report to a Deputy Portfolio Manager…
Added 1 min ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
BEDC seeks to hire an Environmental Engineer Level 1 to be an Accountable Manager (AM) for WSCP. Under general supervision, the selected candidate will report to a Deputy Portfolio Manager…
Added 1 min ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
BEDC seeks to hire a Mechanical Engineer Level 1 to be an Accountable Manager (AM) for WSCP. Under general supervision, the selected candidate will report to a Deputy Portfolio Manager…
Added 23 mins ago
Lead Manufacturing Engineer, Wiring SME
Eaton Corporation
Greenwood, SC
Eaton’s ES AMER ARS division is currently seeking a Lead Manufacturing Engineer, Wiring SME. This hybrid role can be based out of any Eaton location within the US.
Added 23 mins ago
PT
HPC Storage & Data Management Engineer
PDS Tech Commercial
Greenville, SC
- $59.95 USD / hour
PDS Tech Commercial is seeking an experienced HPC Storage & Data Management Engineer to support a global energy industry leader. In this highly visible role, you'll help design, optimize,…
Added 24 mins ago
Senior VMware Infrastructure Engineer
HTC Global Services Inc
Columbia, SC
Job Title - Senior VMware Infrastructure Engineer Position Overview
Added 35 mins ago
Electromechanical Engineer - Level 5
Northrop Grumman
Aurora, CO
This position requires a highly experienced engineer capable of operating with significant independence under consultative direction, solving unusually complex technical problems, and…
Added 35 mins ago
RC
Part Time Software Platform Engineer Co-Op (Remote)
RTX Corporation
aurora, CO
- Part-time
Raytheon is hiring SW Platform Engineer Co-Ops as a part of the Raytheon Cooperative Education Program (Co‑op). This is a part-time, remote role targeting senior or postgraduate students…
Added 35 mins ago
Biomedical Equipment Support Specialist (Information Systems)
Veterans Affairs, Veterans Health Administration
Aurora, CO
…both pre-procurement and during system implementation. Loads operating system (OS) and clinical application software as needed. As assigned, employee is responsible for lifecycle management…
Added 36 mins ago
System Integrator Engineer
Kratos Defense & Security Solutions, Inc.
Colorado Springs, CO
…ourselves. KRATOS is seeking a highly motivated System Integrator Engineer to support the installation, integration, configuration, deployment, and maintenance of software within a…
Added 36 mins ago
Senior Data Engineer
Janus Henderson Investors
Denver, CO
As a Senior Data Engineer, you will own the technical direction for a subsystem or cross-product concern within the Janus Henderson Data Platform. You will act as a go-to engineer for…
Added 36 mins ago
Bridge Engineer - Kiewit Infrastructure Engineers
Kiewit
Lone Tree, CO · Denver, CO
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
Added 36 mins ago
Senior Software Engineer – Splunk Platform Authorization
Cisco
Denver, CO · Boulder, CO
As a Senior Software Engineer on the Splunk Platform Authorization team, you’ll help shape the architecture of systems that enable secure, high-performance authorization across Splunk’s…
Added 36 mins ago
Network Engineer, Foundation & Support (Edge and Network Services Product Lifecycle Support)
Meta
Denver, CO
Network Engineer, Foundation & Support (Edge and Network Services Product Lifecycle Support) Responsibilities:
Added 44 mins ago
WI
Engineer III, Linux and Virtualization Infrastructure
WOW! Internet, Cable, and Phone
Denver, CO
- $126,000 USD / year
Job Description: Engineer III, Linux and Virtualization Infrastructure
Added 49 mins ago
W
Software Engineer III
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
…object-oriented programming (OOP) principles. Experience migrating operating systems and converting legacy programs to newer platforms. Experience integrating with external systems to…
Added 50 mins ago
Building / Commercial Quality Manager - Data Center
Kiewit
Point Pleasant, WV
Promote and maintain effective communications and relations with district management, project management teams, authorized inspectors and engineer or client as required.
Added 58 mins ago
Scientist/Engineer, Mixed Modality Technical Operations - Lilly Medicine Foundry
Lilly
Lebanon, IN · Indianapolis, IN
The Scientist/Engineer – Technical Operations becomes an expert in their assigned area, Small Molecule, Hybrid, or Biologics, and serves as a key integrator with Process Engineering,…
Added 58 mins ago
Marion Manufacturing Engineer
US0767 Prysmian Cables and Systems Usa LLC
Marion, IN
Support operator training by developing clear work instructions, standard operating procedures, and process control methods.
Added 58 mins ago
SC
Manufacturing Engineer - (Machining)
SMC Corporation of America
Noblesville, IN
- $61,434 to $82,276 USD / year
The purpose of a Manufacturing engineer is to design, implement, optimize, and troubleshoot manufacturing processes within the organization. This position plays a crucial role in ensuring…
Added 1 hour ago
Research & Development Engineer Scientist II
Honeywell Technologies
Chickasaw, AL
A challenging opportunity is now available for a Engineer/Scientist II in the Manufacturing and Product Technology (MPT) group of UOP R&D. The MPT group is accountable for the development…
Added 1 hour ago
Sentinel - Principal / Sr Principal TEMPEST System Engineer
Northrop Grumman
Huntsville, AL
Northrop Grumman Defense Systems is seeking to add a Principal / Sr. Principal - TEMPEST Engineer to its Specialty Engineering Team located in Huntsville, Alabama in support of the Sentinel…
Added 1 hour ago
Engineering Entry Program (EEP) Engineer
Consumers Energy
MI
The Engineering Entry Program (EEP) Engineer will be entered into a full time 2-year engineering rotation where they will be exposed to a variety of engineering roles within defined areas…

Closed listing

Mastercard

Lead Service Management Engineer

O Fallon, MO, United States

Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Service Management Engineer

Overview:

The Lead Service Management Engineer drives end-to-end delivery and operational excellence across Run (ITSM/Remedy), Build (Jira-based project delivery), and Reliability (SRE) workstreams. This role standardizes intake and governance, improves service health through metrics and root-cause analysis, and partners with engineering, product, infrastructure, and BizOps to deliver secure, compliant, and resilient systems.

Key Responsibilities:

Run: IT Service Management (ITSM – Remedy)

Own and standardize ITSM intake and governance across Incident (INC), Problem (PBI), Work Order (WO), and Change (CHG) modules; ensure all work is captured, categorized, and traceable.
Define and enforce Incident/Problem/Change standards, workflows, and operating cadences; publish and maintain a standard Jira/ITSM template as applicable.
Establish and report on service performance: SLA/SLO/KPI definitions, dashboards, and executive-ready status reporting; identify gaps and lead corrective actions.
Analyze recurring incidents/WOs/problems and high-risk changes; drive root-cause analysis, remediation plans, and prevention mechanisms.
Build and maintain operational reporting and dashboards (e.g., DOMO) to support trend analysis and decision-making.

Run: Governance, Documentation, and Compliance

Own and continuously improve operational documentation: Standard Operating Procedures (SOPs), guild standards, playbooks, and runbooks; drive periodic reviews and validation.
Manage and keep current the service catalog and CMDB to ensure accurate service ownership, dependencies, and operational readiness.
Coordinate required and role-based training (e.g., badge training, federated training, program skill training, BizOps skill training) and ensure completion and auditability.
Lead and track security and compliance obligations including PCI, SOX, SOC1/SOC2, access reviews, internal audits, vulnerability/issue/risk/exception tracking, certificate renewals, security mandates, risk registry (DRO), patching schedules, and BOMM-related controls.

Build: Project Delivery (Jira)

Build and maintain standard Jira templates and workflows to support consistent intake, planning, execution, and reporting across programs and teams.
Drive PI process execution and facilitation: scrum ceremonies, kickoff, intake, retrospectives, demos, customer onboarding, and product design reviews.
Coordinate release activities and readiness documentation (e.g., PLL, TAD creation, SOAR/operational resiliency reviews, peer reviews, and implementation plan reviews).
Own BizOps acceptance criteria for stories/features to verify standards and prevent operational or compliance gaps from entering production.
Capture and manage BizOps workstream requirements and program objectives; maintain transparent backlogs and delivery plans.
Audit and track BOMM MLRs not completed; establish actionable backlog items and follow through to closure.

Reliability: Site Reliability Engineering (SRE) Enablement

Partner with SRE and engineering to reduce toil, improve capacity planning, and drive performance tuning and testing scenarios.
Improve observability (logging, monitoring, dashboards): create proactive monitors/alerts with attached playbooks and SOPs; validate and tune existing alerts to reduce noise.
Deliver operational readiness via enablement and training (e.g., L1 monitoring/alerts, tool skill training) and by standardizing monitoring/runbook expectations.
Support continuous delivery improvements: deployment automation with validation, improved change success (reduce rollbacks/fail-forward due to design

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/27/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges O'Fallon, Missouri: $122,000 - $207,000 USD

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