Manager, Reliability Engineering

To apply, e-mail Nathan Morris, Nathan.Morris2@mastercard.com{target="_blank" rel="noopener"}, with a copy of your resume and reference MC176-2025. ONLY APPLICATIONS SENT TO THE AFOREMENTIONED EMAIL WILL BE CONSIDERED.

Employer's Name: Mastercard Technologies, LLC

Job Title: Manager, Reliability Engineering (O'Fallon, MO)

Position Duties: Supervise, lead and coach the Site Reliability Engineers. Define strategies for Application Performance Monitoring, Unit Cost and Chaos Engineering aspects. Find ways for Continuous Optimizations in a Production Environment. Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Practice sustainable incident response and blameless postmortems. Engage in and improve the whole lifecycle of services---from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover. Work with a global team spread across tech hubs in multiple geographies and time zones.

Job Requirements: Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Information Technology, Systems Management, Engineering, Management Information Systems, or related and five (5) years of progressively responsible experience in job offered or as a Manager, Business Operations, Service Management Reliability Engineer, Data Engineer, DevOps Engineer, Systems Engineer, Operations Manager, or related. Alternatively, employer will accept no degree and seven (7) years of progressively responsible work experience. Qualifying experience must include at least three (3) years of experience with each of the following: ITSM/ITIL experience including Change, Incident, and Problem Management; Experience in tracking Vulnerabilities, Issues, Exceptions, and Risks. And must include two (2) years of experience with each of the following: Microsoft productivity suite or similar including Word, Excel, and PowerPoint; Archer Evolv or similar Risk Management application; Rally or Jira Project Management Tools; Payment Card Industry (PCI) Data Security Standard. Employer will accept any suitable combination of education, training, or experience. Telecommuting and/or working from home may be permissible pursuant to company policies.

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**Hours per week: **40 hours/week

Location of Employment: 2200 Mastercard Blvd, O'Fallon, MO, 63368

Contact Person: Nathan Morris, Nathan.Morris2@mastercard.com, 2200 Mastercard Blvd, O'Fallon, MO 63368. Reference MC176-2025.