Care Manager/Care Navigator

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator! Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide. POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. This position requires the ability to serve patients in person and remotely within the assigned region Duties and Responsibilities · Primary contact with local medical and nonmedical providers · Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals · Develop referral relationships and placement providers to reach Company objectives · Assists in the development and provider relations of local resources. · Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients · Develops and executes the Master Care Plan for assigned ECM and CS patients · Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being · Conducts In-home or Facility Assessments as necessary or required · Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives · Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person · Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

· Communicates professionally and effectively with patients, families, providers, and team members. · Maintains a compassionate and professional demeanor · Exhibits and embodies excellent leadership qualities · Is an active and devoted team player · Anticipates obstacles and challenges, proactively providing innovative solutions · Is an effective trainer · Possesses excellent oral and written communication skills · Exhibits exceptional customer service skills · Builds strong relationships and networks · Is proficient with technology · Is punctual, organized, and efficient

Education and Qualifications:

· Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care · Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment · Knowledge of and experience with both clinical and non-clinical services for elderly populations

· The ability to perform the physical demands of this position include:

• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Fresno County

Benefits

· Starting Pay: $25-28 per hour · Incentives · Medical, Dental, Vision, Life, 401K, and PTO · All business mileage and expenses are reimbursed