Intake Coordinator

MassHealth’s Board of Hearings Unit is seeking qualified applicants for the position of Intake Coordinator. The Intake Coordinator is responsible for assisting the Hearing Administrator in the handling of intake policies and process for all incoming requests for fair hearing including drafting/updating policies and procedures as needed to address workflow needs. Additionally, the Intake Coordinator will coordinate mail and fax intake, appeal verification processes under the supervision of the hearing Administrator. The Intake Coordinator will serve as a liaison with MassHealth Enrollment Centers and any/all agency units regarding questions related to fair hearings, Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Assist in the development and implementation of intake procedures to ensure the appropriate and expeditious disposition of appeals and avoid jurisdictional and scheduling errors.
• Serve as a subject matter resource to administrative intake, scheduling, and hearing officers for validation of information MMIS, MA-21, HIX, PACES, MyWorkSpace, Virtual Gateway, Appeals Processing System, and/or other legal case management systems.
• Assist in the development of workflow charts and/or review administrative functions related to the screening of fair hearing requests.
• Respond to inquiries from program staff and others to provide information concerning scheduled hearings.
• Serve as resource to the public and liaison with legislative office with questions regarding fair hearings and claims for adjudicatory hearings.
• Serve as a liaison with MassHealth Enrollment Centers, providers, and any/all agency units regarding questions related to hearings.
• Assist with system inquiries/notice searches, forms, reports, and/or correspondence as staff may require.
• Help with maintaining electronic records and files.
• Provide telephone coverage for handling incoming calls and inquiries.
• Assist in the management of all aspects of record retention, digitalization of files, archival process.
• Serve as a resource to the public with questions regarding fair hearings and haring processes.

Required Qualifications:

• Knowledge of the principles and practices of human resource management, including behavior techniques, planning forecasting, and organizational development;
• Knowledge in the use of methods for writing, preparing, and reading tables and reports;
• Ability to understand the regulations, policies, and procedures for the function of the Board of Hearings;
• Ability to gather information, formulate questions, and/or make recommendations for resolution;
• Ability to give written and oral instructions in a precise and understandable manner;
• Ability to manage direct reporting staff tactfully and effectively and to assist in the coordination of supervision of clerical staff;
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements;
• Proficient use of Word, Excel, Microsoft Teams, and Zoom;
• Ability to learn and access a variety of information systems supported by various technological platforms;
• Maintain confidentiality and privacy in compliance with state and federal regulations.

Preferred Qualifications:

• Ability to gather information, formulate questions, and/or make recommendations for resolution;
• Ability to maintain a staff calendar, accurate records, and reports;
• Ability to effectively multi-task and work in a busy environment;
• Ability to adjust to varying or changing situations to meet emergency or changing program requirements;
• Ability to exercise sound judgment;
• Proficient use of Word, Excel, Microsoft Teams, and Zoom;
• Ability to learn and access a variety of information systems supported by a variety of technological platforms;
• Ability to exercise discretion in handling confidential information;
• Ability to assist in the coordination and supervision of clerical staff;

To Apply:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MassHealth:

MassHealth is the Commonwealth's Medicaid and Children's Health Insurance Program, providing comprehensive healthcare coverage and services to approximately two million Massachusetts residents. Through partnerships with providers, health plans, community organizations, and government agencies, MassHealth works to improve health outcomes, reduce disparities, strengthen care coordination, and ensure access to high-quality, person-centered care. As one of the largest Medicaid programs in the country, MassHealth plays a critical role in advancing healthcare innovation, promoting health equity, and supporting the well-being of individuals, families, and communities across the Commonwealth. Learn more: MassHealth

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.