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OFFICE of the COMPTROLLER
BEST Program Business Analyst: HR Generalist
FY27 - 012
About the Office of the Comptroller
The Office of the Comptroller oversees the Commonwealth’s financial systems, promoting integrity, mitigating risk, and providing accurate reporting and promoting transparency to illustrate the financial health of Massachusetts. The Office is an independent and non-partisan department of the Commonwealth.
As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.
The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A.
About Business Enterprise Systems Transformation (BEST) Program
The Commonwealth of Massachusetts is undertaking a multi-year project known as the Business Enterprise Systems Transformation (BEST) Program to implement a comprehensive Enterprise Resource Planning (ERP) software solution which will support a wide range of business functions used by all state agencies.
Phase 2 focuses on Payroll and Human Capital Management (HCM) modules which support a full software suite capable of addressing government business needs across Payroll, Time and Attendance, Performance Management, Payroll Management, Talent Acquisition, Onboarding and Offboarding Management, Position Management and Personnel Administration and Leave Management. Procurement has been completed and the Phase 2 project is well underway with a projected go-live date of April 2028. Accenture Consulting is the System Implementor and Workday is the SAAS software product vendor that we are working with.
The BEST Program is jointly sponsored by the Secretary for Administration and Finance, Comptroller of the Commonwealth and the Secretary of Technology Services and Security. This job posting is being issued through the Office of the Comptroller.
More information can be found at https://best.macomptroller.org.
Position Summary The BEST Program is seeking an experienced Business Analyst – HR Generalist, to support the collection f agency information and conducting the appropriate business process analysis to support the Commonwealth of Massachusetts’ implementation of Workday Human Capital Management (HCM) and Payroll Solution. The BEST Program HR Generalist Business Analyst will possess a strong business analysis acumen, a well-developed analytical and critical thinking, technical writing skills, and be an excellent facilitator and communicator with the ability to interact professionally with a diverse group of staff. The position will also support all HR processes and cross functional dependencies involving Onboarding, Recruiting, Learning, Leave/Absence, Core HCM, employee lifecycle processes, and other functional areas. The BEST Program is transforming the Commonwealth’s HR and payroll technology landscape by replacing multiple legacy HCM, payroll, recruiting, onboarding, and related applications with the Workday platform. The implementation encompasses organizations with significantly different HR operating models, organizational structures, policies, recruiting practices, technology environments, and levels of administrative independence. Accordingly, the Business Analyst will play an important role in driving the necessary business process analysis and forward-looking thinking to understand stakeholder needs, identify common and unique requirements, evaluate Workday capabilities in support of the future state process design. The business analysis will determine where standardization is appropriate and where legitimate design variations may need to be accommodated in the new Workday Enterprise Solution The successful candidate will combine strong business analysis capabilities with practical knowledge of HR and recruiting processes, strong communication and facilitation skills, and the ability to work effectively within a complex public sector transformation program.
The BEST Program HR Generalist Business Analyst will report to a BEST Functional Lead and provide the facilitation and analysis required to support the HCM & Payroll teams with relevant enterprise-wide information as related to the specific business functions being implemented in the new ERP solution.
The HR Generalist Business Analyst will identify, support and help manage the challenges and opportunities related to system design, development and deployment of business components within the HCM/Payroll suite including: payroll, time and attendance, absence and leave management, benefits and performance management, learning management, personnel administration and talent acquisition and on-boarding, each of which is led by a Team Lead.
Position Duration This is a full-time, term-limited position established specifically to support Phase 2 of the Business Enterprise Systems Transformation (BEST) Program. The position is expected to continue through the designated implementation phase, including applicable deployment and stabilization activities. Employment is anticipated to conclude upon completion of the assigned program phase, subject to program timelines, operational needs, and applicable Commonwealth employment policies. This position is not intended to be a permanent, ongoing role.
Specific Duties
The Business Analyst’s primary responsibility will support the transformation of the Commonwealth’s HR and payroll technology landscape by replacing multiple legacy HCM, payroll, recruiting, onboarding, and related applications with the Workday platform. The specific duties of this position include but are not limited to the following:
· Support definition of future state HCM workflows across HR functional areas, including Learning and Performance Management. · Support definition of pre-hire to employee conversion processes, including data validation and required fields. · Engage with stakeholders to document HR business processes, including onboarding, employee data management, learning assignments, and performance reviews. · Document stakeholder approval workflows, including compensation review, HR/DEI/legal review, and final authorization steps. · Help facilitate design workshops focused on Core HCM, Onboarding, Learning, Performance Management, and HR lifecycle processes. · Help identify and document exceptions, edge cases, and agency-specific variations in HR processes. · Support definition of employee status changes and standardized reasons for HR actions, including hires, transfers, promotions, and separations. · Assist with the analysis of how employee data flows across Core HCM, Recruiting, Onboarding, Learning, and Performance Management. · Support analysis of employee lifecycle events, including rehires, transfers, promotions, leaves, and separations. · Analyze HR transaction approval hierarchies and recommend standardized approval workflows where appropriate. · Assist in defining HR process structures, including roles, responsibilities, documentation requirements, learning completion tracking, and performance review steps. · Participate in design sessions and help validate that configurations align with documented HR requirements. · Document test results, defects, and retest outcomes. · Support resolution of conflicting HR requirements across agencies and organizational types. · Escalate unresolved governance or design decisions to Functional Leads. · Work collaboratively with Functional Leads to develop detailed test scenarios for Core HCM, Onboarding, Learning, Performance Management, and HR lifecycle processes. - Salary Range: $95,000 – 120,000 This is a management position. The posted salary range is fixed and not subject to negotiation. The selected candidate will be offered a salary within this range, commensurate with their relative experience.
Comprehensive Benefits Package:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
CTR is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process.
This is a management position. The successful candidate will be an employee at will. This position is non-civil service and not covered by a collective bargaining agreement. This position is an exempt position.
The overall benefits available include paid vacation, sick and personal leave time, health, dental and vision insurance, and optional pre-tax Health Savings Account plans.
CTR employees also participate in the Commonwealth’s State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: http://www.mass.gov/treasury/retirement/state-board-of-retire/
In addition, CTR provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission, pre-tax commuter account plans, along with other programs. This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the Federal Government.
CTR Hybrid-Work Model
CTR operates under a Hybrid work model. Under this policy, employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little or no notice, even including the same workday should an exigent circumstance arise. Therefore, a reasonable proximity to the office is necessary. CTR does not reimburse for employees to travel to the office.
On-site work is an essential function of this position.
In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary.
Commitment to Diversity:
CTR is committed to building a diverse staff at all levels across its entire agency.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
CTR is an Equal Opportunity Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Application Process:
The Office of the Comptroller encourages interested candidates that meet the minimum entrance requirements and qualifications to apply for this position.
Interested candidates must submit their application, no later than 5:00 pm, on November 27, 2026, at https://careers.macomptroller.org/jobs/Careers.
Submissions should include the following:
Submissions should include the following:
· a cover letter; and · resume.
Candidates chosen to advance to a second-round interview will also be required to submit:
· three business writing samples; and · three professional references.
Late submissions may be considered solely at the discretion of CTR.
Required Background Check – Including Tax Compliance:
CTR requires a background check on all prospective employees as a condition of employment.
Candidates should know that the background check is not initiated until:
- A candidate is invited to a second or subsequent interview and
- The candidate has signed the Background Check Authorization Form and related releases.
This background check includes:
· a Criminal Offender Record Information (CORI) check, · Commonwealth Department of Revenue state tax compliance.
Candidates with advanced degrees and professional licenses may have these credentials verified.
Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check.
Further Information:
To learn more about the BEST Program, please visit the Program web site at: https://best.macomptroller.org.
Please visit https://www.macomptroller.org for more information about the Office of the Comptroller.
Required Qualifications
· At least three years of professional experience in HR business analysis, HR systems implementation, HR operations, or a related field, with demonstrated knowledge of Core HCM, Onboarding, Learning, Performance Management, or employee lifecycle processes. · Experience leading and conducting fit/gap analyses for projects of similar scope and complexity. · Ability to facilitate understanding of existing and new functionality, identify and resolve areas where business processes depart from delivered software solutions, and recommend best practices from past experience. · Knowledge of all phases of testing, including unit, system, integration, parallel, and user acceptance. · Knowledge and understanding of system development HR life cycle methodologies, including Agile software development and rapid prototyping. · Superior analytical and technical skills. · Demonstrated experience using computer-based tools, including Visio, MS Word, Excel, PowerPoint, and Outlook. · Excellent communication skills, including written, verbal, presentation delivery, and facilitation skills required to lead meetings and working or planning sessions.
Preferred Qualifications
· Degree in a field such as organizational management, change management, HR management, systems analysis, or a related field, or equivalent experience. · Experience supporting Learning and Performance Management processes, including learning assignments, completion tracking, goal setting, and performance review cycles. · Experience with Workday HCM and Payroll Enterprise Solution design, build, testing and deployment
Minimum Entrance Requirements
Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in: Business administration, business management, public administration, public management, of which (B) any equivalent of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.
