Assisted Living Data & Compliance Analyst

The Executive Office of Aging & Independence (AGE) is seeking a highly analytical, detail-oriented, and collaborative professional to serve as a Data and Compliance Analyst / Certification Specialist within the Assisted Living Certification and Compliance Unit. This position plays an important role in supporting regulatory oversight, monitoring compliance, and strengthening the quality and effectiveness of assisted living residences across Massachusetts. The Data and Compliance Analyst / Certification Specialist will lead data analysis, reporting, quality assurance, and trend identification activities while maintaining responsibility for conducting on-site compliance reviews, evaluating corrective action plans, and participating in inquiries and investigations. The position will analyze certification, incident, complaint, and enforcement data to identify emerging concerns, inform risk-based oversight, and provide recommendations that strengthen regulatory compliance and program effectiveness. The ideal candidate will bring strong analytical, organizational, communication, and problem-solving skills, with the ability to interpret complex data, assess regulatory compliance, and translate findings into actionable recommendations. This position requires attention to detail and the ability to collaborate with agency leadership, assisted living operators, and other stakeholders while balancing analytical responsibilities with statewide field certification activities.

Duties and Responsibilities (These duties are a general summary and not all inclusive):

• Lead data analysis, reporting, and trend identification activities involving assisted living certification, compliance, incidents, complaints, and enforcement.
• Conduct quality assurance and quality control reviews to ensure the accuracy, completeness, and consistency of program data.
• Develop and maintain recurring reports, dashboards, charts, and performance measures related to certification timelines, deficiencies, complaints, investigations, and corrective actions.
• Identify patterns, emerging risks, and systemic compliance concerns across assisted living residences, operators, regions, and regulatory areas.
• Prepare statistical analyses, written findings, and recommendations for agency leadership, EOHHS partners, and other stakeholders.
• Respond to data requests from agency leadership, EOHHS, the Legislature, and the public by preparing timely and accurate reports and analyses.
• Provide analytical and regulatory guidance to support policy development, program evaluation, and improvements to compliance monitoring practices.
• Draft and update standard operating procedures, technical bulletins, regulatory guidance, and communications for assisted living operators, subject to management review and approval.
• Assess proposed regulatory and policy changes to determine their impact on inspection protocols, workflows, documentation requirements, and data systems.
• Assist with onboarding and training new Certification Specialists on review procedures, documentation standards, and unit systems.
• Develop and deliver staff training based on audit findings, data trends, and identified opportunities for improvement.
• Conduct on-site certification and recertification reviews at assisted living residences throughout Massachusetts on a reduced field schedule.
• Investigate complaints, incidents, and resident care concerns involving medication management, service planning, staffing, resident safety, and other regulatory matters.

Required Qualifications:

• Knowledge of statistical and analytical methods used to collect, validate, aggregate, and interpret program data, including quality assurance and quality control practices.
• Proficiency with data analysis, reporting, and visualization tools, such as Microsoft Excel, Power BI, or comparable applications.
• Familiarity with regulatory compliance reviews, inspections, or monitoring activities within health or human services environments.
• Ability to understand and interpret applicable laws, regulations, policies, and procedures.
• Strong analytical and problem-solving skills, including the ability to evaluate information, identify trends, draw conclusions, and develop recommendations.
• Demonstrated ability to examine records, gather information, evaluate documentation, and maintain accurate records in accordance with established procedures.
• Excellent written and verbal communication skills, including preparing reports, charts, graphs, tables, and presentations for technical and non-technical audiences.
• Ability to translate complex data and regulatory information into clear findings and practical recommendations.
• Strong interpersonal skills with the ability to establish productive working relationships and communicate tactfully with diverse stakeholders.
• Proven ability to work independently, exercise sound judgment, manage competing priorities, and respond effectively to changing requirements and time-sensitive requests.

Preferred Qualifications:

• Background in data analysis, regulatory compliance, quality assurance, program evaluation, or certification activities within healthcare, human services, aging services, or government.
• Knowledge of assisted living operations, resident safety practices, and regulatory oversight processes.
• Familiarity with Massachusetts Assisted Living Residence regulations, including 651 CMR 12.00.
• Advanced skills in Microsoft Excel, Power BI, data visualization, dashboard development, and performance reporting.
• Demonstrated ability to analyze complex datasets, identify systemic trends, and develop actionable recommendations for leadership.
• Understanding of case management systems, incident reporting platforms, and electronic compliance tracking systems.
• Knowledge of risk-based monitoring, regulatory inspections, corrective action processes, and quality improvement methodologies.
• Proven effectiveness conducting compliance reviews, evaluating documentation, and identifying opportunities to strengthen regulatory practices.
• Strong technical writing skills, including preparing reports, standard operating procedures, regulatory guidance, and training materials.
• Ability to develop and deliver training, technical assistance, and guidance to staff and external stakeholders.
• Experience collaborating with multidisciplinary teams, regulatory agencies, healthcare providers, or assisted living operators.
• Strong organizational skills with the ability to balance data analysis, reporting, policy support, and field certification responsibilities.

About the Executive Office of Aging & Independence The Executive Office of Aging & Independence provides quality aging-related resources, tools, and support through a network of regional non-profit agencies and municipal agencies across the state. The Agency partners with providers, caregivers, and the 1.7 million older adults in Massachusetts to help individuals live and thrive throughout the aging process. To learn more about AGE, please visit: https://www.mass.gov/orgs/executive-office-of-aging-independence-age

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants." As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option 4.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.