Call Center Agent

Massanutten Resort

Job Summary

The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required

• Customer service
• Problem-solving
• General computer skills

Preferred

• Prior customer service/guest relations experience and previous hotel/resort work experience
• Knowledge of local area and attractions

Job-Type: Part-Time

Typical Schedule

Days:

•

• Days vary from week to week, including weekends and holidays (when needed)

Hours:

•

• Varied hours
• 24 to 28 hours a week

Compensation:

• Pay: $12.77/Hour

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management

Applications accepted until 2:00 PM on Monday, November 30. For more information, contact José Antonio Martínez at 540.289.3143.