Supervisor, Communications Center

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Supervisor, Communications Center, you are a decisive, adaptable leader who thrives in a fast-paced, safety- and security-focused environment where clear communication, sound judgment, and situational awareness are critical. You bring a calm, organized approach to leading teams, solving problems, and maintaining high standards of accuracy and accountability, while building strong partnerships and developing employees to help ensure the Communications Center supports safe, reliable, and responsive airport operations.

What you will do:

• Leads and coordinates Communications Center shift operations, ensuring appropriate staffing, scheduling, work assignments, employee performance, attendance, and operational documentation to maintain effective around-the-clock coverage.
• Oversees routine and emergency communications and response activities, maintaining situational awareness during critical events, coordinating the timely and accurate flow of information, and ensuring established procedures are consistently followed.
• Maintains high standards of operational readiness, security, compliance, and quality assurance, including the protection of sensitive information, review of incident documentation, facility and system readiness, and adherence to applicable policies and procedures.
• Develops and supports Communications Center staff through onboarding, training, coaching, performance feedback, and professional development while promoting accountability, customer service, collaboration, and continuous improvement.

What you offer:

• Bachelor's Degree or equivalent of four (4) years of airport operations experience or public safety dispatching experience required.
• Minimum of 2 years in a supervisory position or equivalent experience preferred.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to become proficient in all Communications Center technology including the Card Access Systems and the Gate Management System.

*Click here for detailed job description

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The salary range for this position is $109,000 to $113,000 annually and will be determined based on a variety of factors, including relevant experience, education, certifications, training, specialized skills, and overall qualifications.

*Click here for information on our comprehensive compensation and benefits package.