Practice Assistant II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job SummaryPractice Assistant II - Bilingual (Spanish/English)

Be the Friendly Face of Patient Care

Are you organized, people-focused, and ready to make a difference every day? As a Practice Assistant, you'll keep our clinical practice running smoothly and help every patient feel welcomed and supported, from scheduling to check-in and check-out.

What You'll Do

*Greet and assist patients, creating a warm, welcoming experience

*Schedule appointments, manage records, and print daily schedules

*Answer phones and help callers with routine questions

*Screen and route messages on prior authorizations, prescription refills, provider questions, and test results

*Process billing forms, accept co-payments as needed, and scan documents into Epic

*Request medical records and lab results; file patient materials

*Handle mail and faxes, and prepare forms, memos, and schedules

*Serve as an Epic "Super User" for scheduling, registration, and billing, and help train others

*Grow into advanced tasks such as surgical scheduling and schedule changes/blocking

Why You'll Love It

*Training provided: Build in-demand Epic skills with full training

*Room to grow: Build expertise and take on more specialized work a s your skills advance

*Meaningful impact: Be the first point of contact who makes each patient visit go smoothly

*Supportive team: Work independently with guidance from experienced leaders

Actual job duties may vary by department.

QualificationsWhat You Bring Fluency in Spanish and English (required) 2-3 years of office experience High school diploma or equivalent Proficiency in Microsoft Office and standard office procedures Strong organization and time management skills Bonus: Certified Medical Administrative Assistant (CMAA) credential Why You'll Love It Your skills make a real difference every day-helping patients and families feel heard, supported, and understood in their preferred language. You'll be part of a collaborative team where your organization and communication strengths are truly valued.

Ready to make an impact? Apply today!

Additional Job Details (if applicable)The Details

Department: Adult Medicine - MGH Chelsea Healthcare Center Schedule: Full-time, 40 hours, days, 8:30... For full info follow application link.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.