Practice Assistant II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job SummaryJoin the Mass General Brigham Cancer Institute (MGBCI) as a Practice Assistant II in our Infusion Unit at Mass General Hospital!

This position offers a unique part-time schedule:

Monday-Friday 4pm-8:30pm

As a Practice Assistant II, you'll play a vital role in creating a welcoming, wellcoordinated experience for patients and families while supporting clinicians in a fastpaced, missiondriven environment.

Essential Functions:

-Greet and assist patients at the front desk. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.

-Make patient appointments and maintain appointment records.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-Process patient billing forms and scan documents to patient medical record/EPIC.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-May be required to accept co-payments.

-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

-Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience 2-3 years office experience required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and... For full info follow application link.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.