At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Project Coordinator will support the MBTA Engineering and Maintenance directors by assisting with administrative and financial activities related to scheduling, design, planning, material procurement, and budgeting for daily maintenance and installation projects. This position sits within the Engineering and Maintenance Administration department and reports to the Director of Maintenance Operations and Strategy. The department supports four functional areas: Maintenance of Way (MOW – Track), Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Stations, Facilities & Structures (SFS). Duties & Responsibilities
- Assist in preparing project reports, status updates, budgets, and charts that reflect the progress of project activities.
- Participate in continuous improvement initiatives for administrative functions across all four Engineering and Maintenance departments.
- Participate in or lead weekly team meetings, maintain action logs, and coordinate project activities across multiple teams and departments.
- Prepare project-related correspondence.
- Stay current with the MBTA Safety Plan and the responsibilities outlined for this position.
- Coordinate support requests from internal MBTA departments and external entities, and oversee recordkeeping for project and maintenance activities.
- Coordinate all future Project Canvas review activities and oversee document control to ensure accurate, organized, and up-to-date project records.
- Participate in negotiating consultant contracts, professional service amendments, contractor claims, payment invoices, and change orders.
- Organize and maintain effective methods for interpreting, presenting, and communicating project information at internal and external meetings.
- Respond to inquiries from customers, vendors, and co-workers in a courteous and professional manner.
- Assist in managing a workforce by ensuring fair and consistent application of, and strict adherence to, the rules, regulations, collective bargaining agreement (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination and Anti-Harassment, and Anti-Retaliation policies.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Perform related duties and projects as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.
Supervision
Minimum Requirements & Qualifications
- A Bachelor's Degree in Engineering, Business, or a related field from an accredited institution.
- Three (3) years' experience in project administration or coordination duties, supporting a large department or group.
- Proficiency with MS Word, Excel, Database, CMS, and PeopleSoft applications.
- Working knowledge of navigating and generating data reports in a Computerized Maintenance Management System (CMMS) or similar relational database application.
- Effective and efficient written communication skills.
- Ability to provide internal and external customers with a courteous and professional experience.
- Excellent customer service and conflict resolution skills.
- Valid driver’s license in accordance with MBTA policy.
Substitutions
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
- An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
- A master's degree in a related subject substitutes for two (2) years of general experience.
- A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.
Benefits
Employment Benefits at the MBTA
Full-Time Employees:
The MBTA offers comprehensive benefits packages. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
- Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability
- Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays
- Retirement: Pension or deferred compensation 401(a), plus MBTA contributions
- Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail)
- Tuition Reimbursement (up to $10,000 per year)
- Public Service Loan Forgiveness (PSLF) for student loans
- Commuter Choice Parking Program: Pre-tax benefits for parking
- Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses
- Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
- Shopping discounts via GovX.com
- Verizon and AT&T service discounts
- And more...
Disclaimer:
The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information. The MBTA is an Affirmative Action/Equal Opportunity Employer
Job Conditions:
- Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
- Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
- Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
- Ability to provide internal and external customers with courteous and professional experiences.
- Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
- Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
- Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
- Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
- Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
- Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions:
- General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
- Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
- Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
- Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
- Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
- Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
- Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
- On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
- Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
- ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
- Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
- Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
