Hospice Volunteer Coordinator

Hospice Volunteer Coordinator

Masonicare Home Health & Hospice - Norwich, CT area

Day Shift / 40hrs/wk

We are committed to supporting our employees with competitive pay, comprehensive benefits such as medical insurance, dental insurance, vision insurance, paid time off, tuition reimbursement, matching 401K retirement plan, work-life balance, and career growth opportunities.

Essential Duties and Responsibilities:

• Works with other team members in developing a plan of care, which addresses the adult, geriatric, pediatric, and neonatal patient/family physical, emotional, social, cultural, and spiritual needs by serving as a member of the Interdisciplinary team. Communicates information from the volunteer and provides pertinent information to the volunteers to ensure Medicare regulation of hours is met.
• Recruits, screens, retains and educates hospice volunteers to maintain compliance in all regulations and policies. Accepts requests for volunteer services; assigns volunteers with appropriate consideration of the specific request and skills of the volunteer and assigns in a timely manner.
• Ensures complete and accurate records of volunteers' hours, personnel files, activities performed and in-service programs attended by each volunteer ensuring each volunteer meet all regulations in regards to personnel files and in-service hours. Ensures all necessary paperwork is filed in patients’ charts, IDT manuals and other items as needed.
• Ensures on-going communication with Regional Director of Volunteer Services regarding program activities and volunteer information by way of monthly reports and open communication.
• Facilitates volunteer in-service/support meetings to ensure ongoing educational opportunities and support for volunteers as well as meeting Medicare regulations.
• When needed makes home visits to further evaluate the need for volunteer service, to explain the service to the adult, geriatric, pediatric, and neonatal patient/family, and to supervise and evaluate the volunteers.
• Keeps all volunteers up to date with agency information via telephone, newsletters, memos, etc. On an as needed basis is responsible for sending cheerful communications for birthdays, get well, etc.
• Provides for volunteer participation in planning and evaluating the program.
• Assists with the development of volunteer program goals for activities or services and continues to expand the volunteer services program by attending volunteer services, staff meetings, networking and supporting volunteer services program statewide.
• Assists with community contacts and promotes on-going public relations in regard to volunteer offerings.
• Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition.
• Can be depended upon to report to work on-time, use time off appropriately, and complete annual education & medical requirements.
• Performs other duties as required.

Minimum Qualifications:

Education: College degree or equivalent experience.

Experience: One year of relevant supervisory work experience and appropriate references. Knowledge of the hospice concept/philosophy. Experience in the management of volunteers preferred.

Certificates, Licenses, Registrations: Maintains current Drivers’ License and auto insurance.

Other: Possess reliable transportation (Exception: Employee who utilize public transportation - Supervisory approval needed).

Key Competencies: Demonstrates organizational, written and verbal skills. Demonstrates proficient computer skills. Demonstrates ability to work with an Interdisciplinary Team approach to care. Demonstrates ability to relate to dying people and their families during periods of stress. Demonstrates ability to be a strong support for all volunteers. Demonstrates motivation and the ability to multi-task and work independently. Demonstrates ability to promote hospice philosophy and concept to volunteers and community at large

Provides care and services that demonstrate behaviors and the principles of person-centered care including affording people dignity, respect and compassion, offering coordinated care, support and treatment and care that is personalized.

This description of job responsibilities is intended to reflect the essential responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

Day Shift / 40hrs/wk