About Mashgin Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI - we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.
Position Overview
Mashgin is seeking a technically skilled, resourceful, and customer-focused Sales Engineer to support both prospective and existing customers throughout their journey with Mashgin. This is a full-lifecycle, customer-facing technical role spanning discovery, solution design, technical demonstrations, integrations, pilot execution, deployment readiness, and complex technical initiatives.
You will collaborate with Sales, Customer Success, Support, Product, Engineering, deployment teams, and external technology partners to evaluate requirements, resolve technical challenges, and align Mashgin solutions with customer workflows. The ideal candidate combines technical curiosity and independent problem-solving with clear communication and sound business judgment.
What We Value:
- Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day.
- Simplicity: Complexity is a waste of time here - we take pride in building things that just work.
- Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation.
- Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done.
- Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements.
- Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face.
- Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work.
What You'll Do
Technical Discovery & Sales Enablement
• Partner with Sales and existing account teams to understand customer workflows, technical requirements, infrastructure, and expansion opportunities.
• Lead technical discovery, product demonstrations, solution walkthroughs, and feasibility discussions with operational and IT stakeholders.
• Identify technical dependencies, limitations, and potential blockers early; recommend appropriate configurations or alternatives.
Solution Design & Third-Party Integrations
• Collaborate with internal Product teams to design and validate customer workflows involving Mashgin hardware, software, cloud services, and third-party platforms.
• Coordinate integration requirements and testing payments, POS, loyalty, stored value, campus dining, and other enterprise systems.
• Collaborate with external providers and internal Product and Engineering teams to resolve integration issues and establish repeatable testing practices.
Pilots, Deployments & Existing Customer Initiatives
• Serve as a technical point of contact for pilots, complex implementations, account expansions, and new capabilities for existing customers.
• Coordinate technical validation and readiness checks with customers, deployment teams, Support, and third-party providers.
• Identify and help resolve technical blockers before go-live; participate in onsite testing or customer visits when needed.
Complex Technical Escalations
• Investigate high-impact issues beyond standard support procedures, including configuration, connectivity, and integration problems.
• Use logs, diagnostics, API testing, and issue reproduction to distinguish operational issues, defects, and enhancement requests.
• Coordinate escalations with Support, Product, Engineering, and partners; communicate findings, workarounds, and next steps.
Cross-Functional Collaboration & Documentation
• Translate customer needs and field observations into actionable technical requirements and product feedback.
• Help prioritize technical dependencies and communicate feasibility, tradeoffs, and customer impact across teams.
• Create and maintain integration guides, testing procedures, troubleshooting notes, and reusable implementation documentation.
• Share technical knowledge with internal teams and contribute to scalable Sales Engineering processes.
What Success Looks Like
• Technical ownership: independently move complex technical work toward a clear outcome.
• Integration quality: validate workflows thoroughly and surface issues before customer impact.
• Deployment readiness: identify and resolve technical blockers early.
• Communication: provide timely, accurate, actionable updates and dependable handoffs.
• Customer trust: build credibility with IT teams, operators, and external partners.
• Scalability: create documentation and repeatable processes that reduce recurring work.
• Product impact: surface recurring needs and help validate improvements.
Minimum Qualifications
• Experience in Sales Engineering, Solutions Engineering, systems integration, customer-facing technical support, or a related role.
• Strong analytical troubleshooting skills and ability to independently investigate unfamiliar technologies.
• Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and firewalls.
• Experience with APIs, web services, or third-party software integrations.
• Clear written and verbal communication with technical and nontechnical stakeholders.
• Ability to coordinate multiple initiatives across teams and adapt to changing priorities.
• Willingness to travel for customer meetings, pilots, events, or onsite technical validation as needed.
Preferred Qualifications
- Experience with payment terminals, gateways, POS, loyalty, or stored-value integrations.
• Familiarity with REST APIs, JSON, HTTP, authentication, and tools such as Postman.
• Experience with Linux, command-line diagnostics, logs, or scripting (Python/Bash).
• Experience in retail, hospitality, foodservice, sports and entertainment, healthcare, or higher education technology.
• Experience working with enterprise customers and multiple external technology providers.
Growth & Development
Growth & Development
This role offers exposure to enterprise customers, diverse technical systems, and cross-functional initiatives. Growth may include greater ownership of strategic integrations, technical mentorship, Senior Sales Engineer, Solutions Engineer, or Sales Engineering leadership responsibilities. Advancement does not require transitioning into account management.
Salary
Starting base salary of $105,000+, depending on experience and qualifications.
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Notice on fraudulent jobs We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.
