Product Support Technician

GENERAL JOB DESCRIPTION

• Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all models of Masaba equipment to ensure proper factory specification and correct system operation
• This position will require the technician to work in the field and well as in Masaba manufacturing facilities
• Provides technical support over phone, email, and text to customers on maintenance and operational issues
• Must be willing to work out of town, overtime, and weekends and needed
• Hold follow up meeting with required personnel to discuss engineering changes and upgrades
• Assist with final equipment inspections to ensure MASABA quality goals are met
• Assist with continuous improvement of department processes

WORK EXPERIENCE REQUIREMENTS

• Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities
• Must be coachable, able to take direction, take initiative and follow through to completion
• Must be willing to learn and improve skill level for future advancement
• Attention to detail and conscientious nature
• Strong sense of urgency along with customer service and verbal communication skills
• Strong mechanical, electrical, and hydraulics system reasoning skills
• Good judgment and strong critical thinking skills
• Valid driver’s license with good driving record
• Must be able to obtain and maintain a passport
• Must be able to obtain and maintain MSHA certification
• Ability to work independently and with self-motivation
• Must be able to communicate clearly in English
• Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment
• Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints
• Must be able to perform basic shop math functions and use standard measuring devices
• Ability to work with hand tools
• Ability to work at heights including utilizing ladders and manlifts
• Ability of hands to grasp and manipulate small objects/tools
• Lift and carry up to fifty pounds and crawl in tight spaces
• Ability to work at high elevation
• Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system