System Administrator

Job Description:

Systems Administrator oversees and maintains company-wide IT infrastructure, ensures system performance, security, and reliability, leads IT projects and upgrades, provides technical support, and mentors IT staff while supporting business operations.

Primary Responsibilities: The System Administrator is responsible for keeping servers, end-user systems, and core IT services running at all locations. Administer Windows Server and Active Directory: user and computer accounts, group membership, Group Policy, password resets, and account lockouts.

• Support Microsoft 365 and Azure, including Exchange Online, Teams, OneDrive, licensing, and mailbox and permission requests.
• Watch server, network, and application health in our monitoring tools, respond to alerts, and escalate when needed.
• Patch, image, and manage workstations and servers with endpoint management tools.
• Work Service Desk tickets assignments, keep them updated, and close them on time.
• Help with backups, restore tests, and basic disaster-recovery tasks.
• Follow security policies, including application allowlisting, email security, least-privilege access, and audit requests.
• Support printers, camera and badge systems, and other plant-floor devices with the infrastructure team.
• Keep documentation current: procedures, asset records, and knowledge base articles.
• Occasionally travel to company sites.

Qualifications & Experience: A willingness to learn and grow is critical for this position.

• An associate's or bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience.
• 2+ years in IT support, help desk, or system administration.
• A working knowledge of Windows 10/11, Windows Server, Active Directory, DNS, and DHCP.
• An understanding of networking basics: TCP/IP, VLANs, and how to troubleshoot connectivity.
• CompTIA A+, Network+, or Security+, or Microsoft certifications such as MD-102 or AZ-900.
• Experience with virtualization (VMware or Hyper-V), Microsoft 365 admin centers, PowerShell scription or backup tools like Veeam.

Behavioral Skills: Behavioral skills are critical for determining success in a career.

• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple tasks and collaborate with teams.
• Maintains accuracy and thoroughness in system configurations, documentation, and troubleshooting.
• Embraces new technologies, processes, and changing business needs.
• Demonstrates reliability, ownership of responsibilities, and discretion when handling confidential information.
• Proactively identifies opportunities to improve system performance, security, and efficiency.

About RoyOMartin

At RoyOMartin, people are our number-one asset. We are committed to keeping them safe and supporting them as they learn and grow. There’s just something unique about being in the people business: Our leaders are involved in daily operations and nurture personal relationships; our employees stick with us for the long term and appreciate our top-notch benefits, and we believe that everyone has the capacity to succeed.

With superior product quality and outstanding customer service at the heart of our more than 1,200-person operation, RoyOMartin is proud to serve America’s building industry. Through our Forest Stewardship Council® (FSC®) certification, customers can be assured that we responsibly source our raw materials from regional forests to produce “Made in the U.S.A.” oriented strand board (OSB), plywood, timbers, and boards in safety-award-winning manufacturing environments.

RoyOMartin is an Equal Opportunity Employer.