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Added 1 day ago
Client Service Specialist- Employee Benefits
MARSHALL+STERLING
Poughkeepsie, NY
Added 13 days ago
M
Sales Executive- Commercial Lines
MARSHALL+STERLING
Latham, NY · Glen Falls, NY · Oswego, NY
- $100,000 to $175,000 USD / year
Added 13 days ago
M
Sales Executive- Employee Benefits
MARSHALL+STERLING
Remote, United States
- $100,000 to $175,000 USD / year
Added 13 days ago
M
Sales Executive- Commercial Lines
MARSHALL+STERLING
Yorktown Heights, NY · Bardonia, NY · Middletown, NY · Poughkeepsie, NY
- $100,000 to $175,000 USD / year
Added 13 days ago
M
Sales Executive- Employee Benefits
MARSHALL+STERLING
Poughkeepsie, NY · Bardonia, NY · Middletown, NY · Yorktown Heights, NY
- $100,000 to $175,000 USD / year
Added 13 days ago
M
Select Business Associate Sales Executive- Commercial Lines
MARSHALL+STERLING
Remote, United States
- $52,500 to $57,500 USD / year
Added 13 days ago
Client Service Specialist- Commercial Lines
MARSHALL+STERLING
Middletown, NY
Added 13 days ago
Client Service Specialist- Commercial Lines
MARSHALL+STERLING
Poughkeepsie, NY
Added 13 days ago
Client Service Specialist- Commercial Lines
MARSHALL+STERLING
Poughkeepsie, NY
Added 13 days ago
M
Account Manager- Commercial Lines
MARSHALL+STERLING
Poughkeepsie, NY
- $80,000 to $100,000 USD / year
Added 13 days ago
M
Account Manager- Commercial Lines
MARSHALL+STERLING
Latham, NY
- $80,000 to $100,000 USD / year
Added 13 days ago
M
Account Manager- Commercial Lines
MARSHALL+STERLING
Middletown, NY
- $80,000 to $100,000 USD / year
Added 13 days ago
M
Sales Executive- Commercial Lines
MARSHALL+STERLING
Fort Lauderdale, FL
- $100,000 to $175,000 USD / year
Added 13 days ago
M
Assistant Client Services Specialist- Personal Lines
MARSHALL+STERLING
Latham, NY
- $19.23 to $21.79 USD / hour
Added 13 days ago
M
Regional/Division Sales Manager- Commercial Lines
MARSHALL+STERLING
Shelton, CT
- $250,000 to $275,000 USD / year
Added 13 days ago
M
Sales Executive- Commercial Lines
MARSHALL+STERLING
Shelton, CT
- $100,000 to $175,000 USD / year
Added 13 days ago
Client Service Specialist- Personal Lines
MARSHALL+STERLING
Fort Lauderdale, FL
Added 13 days ago
M
Assistant Client Service Specialist
MARSHALL+STERLING
Glen Falls, NY
- $37,500 to $42,500 USD / year
Added 13 days ago
M
Account Manager- Commercial Lines
MARSHALL+STERLING
Fort Lauderdale, FL
- $60,000 to $100,000 USD / year
Added 13 days ago
M
Assistant Client Service Specialist-Employee Benefits
MARSHALL+STERLING
Poughkeepsie, NY
- $40,000 to $50,000 USD / year
Added 13 days ago
M
Regional/Division Manager- Commercial Lines
MARSHALL+STERLING
Poughkeepsie, NY · Middletown, NY
- $100,000 to $150,000 USD / year
Added 13 days ago
M
Assistant Client Service Specialist- Commercial Lines
MARSHALL+STERLING
Poughkeepsie, NY · Middletown, NY
- $19.23 to $21.8 USD / hour
Added 13 days ago
M
Client Service Specialist
MARSHALL+STERLING
Poughkeepsie, NY · Latham, NY · Middletown, NY
- $24.35 to $26.92 USD / hour
Added 13 days ago
M
IT Systems Engineer-Information Systems Dept.
MARSHALL+STERLING
Poughkeepsie, NY
- $65,000 to $70,000 USD / year

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Closed listing

MARSHALL+STERLING

Software Application Specialist

Poughkeepsie, NY, United States

$60,000 to $70,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $60,000 to $70,000 USD / year
Posting language: English
Posted: Aug 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

As a Software Application Specialist, you’ll be the go-to resource for helping employees get the most out of the technology that powers our business. You’ll solve problems, simplify complex technology, provide hands-on training, and help employees work more efficiently across our core applications. You’ll also have the opportunity to research new features and solutions, test system enhancements, create helpful resources, and identify smarter ways to use technology. If you’re naturally curious, enjoy solving problems, and like helping people turn technology into practical solutions, this role offers the opportunity to make a real impact every day.

This role will be based out of Marshall+Sterling’s Poughkeepsie Office, with the expectation of being able to travel to other offices as needed, including Middletown and Latham.

Provide day-to-day support for core business applications, including AMS360, BenefitPoint, ImageRight/WorkSmart, Salesforce, Microsoft 365/Office applications, Claude and other approved AI tools, as well as other insurance and business applications.
Provide help desk support via phone and email, troubleshoot application issues, respond to employee questions, and ensure timely follow-up on support tickets.
Configure and administer applications, including user setup, permissions, adding and updating brokers, companies, and employees, and supporting system upgrades, releases, integrations, and other system changes.
Develop and deliver user training, webinars, recordings, guides, procedures, and quick-reference materials to help employees effectively use core systems and applications.
Participate in quality assurance and testing of software releases, updates, and system changes to identify and report issues before they impact end users.
Identify opportunities to standardize processes, streamline workflows, and improve the efficiency and effectiveness of business applications and technology solutions.
Collaborate with internal IT resources and external vendors to escalate and resolve complex issues while applying an understanding of insurance agency workflows and how technology supports business processes.
Travel between company locations as needed to provide on-site application support, training, and assistance to employees.

Qualifications

Experience supporting business applications, software platforms, or similar technology solutions preferred.
Strong proficiency with Microsoft 365, including Outlook, Word, Excel, and related productivity tools.
Strong problem-solving skills with the ability to troubleshoot issues logically and independently.
Strong communication and presentation skills, with the ability to train and support both technical and non-technical users.
Familiarity with AI tools such as ChatGPT, Claude, Microsoft Copilot, and automation platforms.
Insurance licenses are a plus. Please include any current licenses with your application.

#PGM26

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More about this job

Skills

Research
Technical support
Troubleshoot
Quality assurance
Business processes
Microsoft 365
Microsoft Outlook
Microsoft Word
Microsoft Excel
Problem solving
Communication skills
Presentation skills

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