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Added 1 min ago
Deputy Program Manager
Trinzic
Orange Park, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 1 min ago
Sr Account Operations Manager
CBRE
Palm Beach Gardens, FL
As a CBRE Account Operations Sr. Manager, you will direct and oversee the maintenance management staff and safety programs for large and high-profile facilities or properties.
Added 2 mins ago
Project Specialist
Parexel
Tallahassee, FL
We are seeking a Project Specialist II to join our team in a remote capacity based on the East Coast. As a Project Specialist II, you will develop and maintain project plans, provide…
Added 2 mins ago
Project Manager - Top Secret Clearance
Red Hat
Tallahassee, FL
The Red Hat Public Sector Services team is looking for a Project Manager with a Top Secret security clearance to deliver solutions that solve our client's business challenges through…
Added 2 mins ago
Account Executive - SMB
FranklinCovey
Tallahassee, FL
Client Engagement: Develop and nurture relationships with key stakeholders and decision-makers within SMB accounts to understand their needs and present tailored solutions.
Added 2 mins ago
HT
Lead Channel Sales Representative
Honeywell Technologies
Tallahassee, FL
- $209,000 to $251,000 USD / year
YOU MUST HAVE
Added 3 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Tallahassee, FL
…responsibilities may include testing of new system features, supporting client implementation efforts, and coordination with SitusAMC implementation and support teams to respond to client…
Added 3 mins ago
Client Service Account Manager
JPMorgan Chase
Tampa, FL
As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients by helping them effectively use payments…
Added 4 mins ago
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Advisory Enterprise Account Manager
Nutanix
Miami, FL
- $300,000 to $450,000 USD / year
…managing enterprise accounts and a passion for building lasting client relationships? If so, you will thrive in our dynamic remote environment and play a crucial role in driving revenue…
Added 4 mins ago
Cartus Sr Consultant Domestic Relocation - US Remote
Anywhere Real Estate
Miami, FL · Jacksonville, FL · Tampa, FL
Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment,…
Added 4 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Tallahassee, FL
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 4 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Tallahassee, FL
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 13 mins ago
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Account Executive, Commercial Sales
Restaurant365
Remote, United States
- $6,640 to $99,600 USD / year
…investment instead of features. The role works with the Sales Manager and the Sales Development team to identify and win new accounts. The sales cycle is short and mostly linear, with one…
Added 20 mins ago
SAP Solutions Engineer ABAP/BTP - REMOTE #ESF3630
ExpertHiring
New York, NY
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
Added 34 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Honolulu, HI
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 34 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Honolulu, HI
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 40 mins ago
RN Case Manager, Telehealth
Navitus
Montpelier, VT
Added 40 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Montpelier, VT
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 40 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Montpelier, VT
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 48 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Baton Rouge, LA
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 48 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Baton Rouge, LA
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 49 mins ago
KN
Operations Section Manager, Commercial Credit Servicing
KeyBank National Association
Brooklyn, OH · Amherst, NY
- $63,000 to $96,000 USD / year
Join a dynamic Commercial Servicing team where strong leadership, operational excellence, and client service come together. This role leads and develops a team of commercial servicing…
Added 59 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Concord, NH
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…
Added 59 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Concord, NH
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 1 hour ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Providence, RI
- $120 to $135 USD / hour
Our client seeks a Functional Solution Leader to drive individual productivity and team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and…

Closed listing

Marsh

Senior Customer Service Analyst

Urbandale, IA, United States

The applicable base salary range for this role is $46,000 to $97,800.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The applicable base salary range for this role is $46,000 to $97,800.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Marsh Risk, our account management professionals are trusted partners to clients, helping them navigate important business decisions and manage their insurance needs. As part of FAAS - Franchise, Agents, and Affinity Solutions - you will support a defined book of franchise-sponsored business owner accounts and serve as a key point of contact throughout the insurance process.

The Commercial Lines Account Manager helps business owners complete enrollment and renewal activities for the core Business Owners Policy “BOP” solution and facilitates additional commercial coverage needs, such as Workers’ Compensation, EPLI, flood, earthquake, property, and excess liability. The role combines client service, insurance education, quoting, account coordination, and policy servicing.

This position is well suited for someone who is organized, comfortable communicating with business owners, eager to learn, and willing to take on increasingly complex commercial coverage needs over time. Commercial insurance experience and an active license are preferred, but we are willing to train the right candidate and support required licensing after hire.

This position has the ability to be remote.

Job Profile Description

Serves as a primary point of contact for assigned franchise-sponsored business owner accounts and responds to client inquiries by phone and email within established service-level agreements.
Guides clients through enrollment, renewal, and ongoing account service activities by gathering information, answering questions, and coordinating next steps.
Helps identify and facilitate additional commercial coverage needs, including Workers Compensation, EPLI, flood, earthquake, property, excess liability, and other products.
Reviews applications, supplemental forms, exposure information, and other underwriting documentation for completeness and accuracy.
Obtains quotes through established carrier portals and coordinates account submissions with carriers and internal partners as appropriate.
Prepares quote comparisons, proposals, coverage summaries, renewal materials, and other client or internal documentation.
Explains available coverage information, policy details, quote differences, underwriting requirements, and next steps in a clear and professional manner.
Coordinates binding, policy issuance, endorsements, cancellations, audits, certificates and other policy servicing requests with the appropriate teams.
Maintains accurate account records, client communications, follow-up items, renewal dates, documentation, and activity notes in agency systems while meeting quality, productivity, and service expectations.

Required Qualifications

Strong customer service, communication, organization, and follow-through skills.
Ability to communicate professionally with business owners, carriers, and internal service teams.
Ability to manage multiple accounts, deadlines, client requests, and follow-up activities.
Comfortable learning insurance products, carrier portals, agency management systems, quoting tools, and established business processes.
High school diploma or equivalent required; additional education or relevant experience preferred.
Property and casualty insurance license preferred. Candidates who are not currently licensed must be willing to obtain the required license within 90 days after hire.

Preferred Qualifications

Experience in commercial insurance, account management, underwriting, financial services, customer service, or a related field.
Familiarity with business owner policies, workers compensation, commercial property, general liability, excess liability, EPLI, flood, earthquake, or other commercial coverages.
Experience reviewing applications, gathering client information, obtaining quotes, preparing comparisons, or coordinating policy service requests.
Experience working with carrier portals, customer relationship management systems, agency management systems, or other insurance technology.
Active property and casualty insurance license.

Career Advancement This role provides a structured opportunity to build commercial insurance expertise while working with business owners and experienced insurance professionals across Marsh McLennan. Employees will gain exposure to BOP enrollment, renewal management, ancillary coverage quoting, carrier portals, client consultation, and account servicing.

As knowledge and experience develop, career opportunities may include advancement to other commercial insurance and client-service leadership roles. High-performing employees may also have opportunities to support complex accounts, mentor colleagues, and take on broader client or market responsibilities.

Why Join FAAS at Marsh Risk FAAS combines the resources, expertise, and global reach of Marsh Risk with a focused approach to serving franchise and affinity business owners. You will join a collaborative team that values client relationships, continuous learning, and practical solutions. This is an opportunity to make a meaningful difference for business owners while developing a long-term career in commercial insurance.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

The applicable base salary range for this role is $46,000 to $97,800. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: January 25, 2027

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Skills

Customer service
Underwriting
Documentation
Communication skills
Business processes

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Jobs in the United States