Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Operations Transformation Project Manager
Collectors Universe, Inc.
Santa Ana, CA
We’re looking for a Senior Operations Transformation Project Manager who will redesign Collectors and how its operations run as it scales volume, adds sites, and brings new technology onto…
Added just now
Senior Manager, Associate Solutions Engineering Academy (Nashville, In-Person)
Motive
Remote, United States
As a Senior Manager of Solutions Engineering, you will lead the execution and ongoing evolution of our established Associate Solutions Engineering (ASE) training and deployment program for…
Added just now
GA
Part Time Client Advisor-Vilebrequin Woodbury Outlet
G-III Apparel Group
Central Valley, NY
- Part-time
…onsite at the specified location and will report to the Store…
Added just now
GA
Full-Time Client Advisor, Cabazon Outlet
G-III Apparel Group
Cabazon, CA
- Full-time
…onsite at the specified location and will report to the Store…
Added just now
Sr. Manager, Maintenance
Herbalife
Winston-Salem, NC
…to verify items are on, or have been ordered•Monitor the PM program for production equipment in a multi-shift environment to insure PM completion and effectiveness.•Interact with…
Added 1 min ago
Retail Supervisor
Goodwill Greater Milwaukee & Chicago
Chicago, IL
Ask about our new Employee Referral Program for more details on how to earn $250 or more per referral. We are looking for more amazing talent to grow our teams, just like you!
Added 1 min ago
Senior Environmental Project Manager
ARM Group LLC
Canonsburg, PA
Experience selling, managing and conducting Phase I and Phase II ESAs, Pennsylvania Act 2 (Land Recycling) Program projects, management of investigation derived waste, preparation of Health…
Added 1 min ago
Senior Automation Controls Engineer
ARM EnerTech Associates, LLC
Mechanicsburg, PA
…resourceful, well-organized, and a cooperative producer and manager that is able to meet project goals, schedules, and…
Added 1 min ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
SOUTH BEND, IN
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
ES
Store Manager
Extra Space Management, Inc
Peoria, IL
- $18 to $20 USD / hour
If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer…
Added 1 min ago
ES
Assistant Store Manager
Extra Space Management, Inc
Trenton, NJ
- $18 to $19 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 1 min ago
ES
Assistant Store Manager
Extra Space Management, Inc
Reseda, CA
- $19 to $21.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 1 min ago
Assistant Store Manager
Extra Space Management, Inc
Austin, TX
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 1 min ago
Project Engineer, Overhead Contact System (Construction Engineer VII)
Fluor
Fresno
Reporting to the Project Manager, Overhead Contact System, the Project Engineer serves as the technical liaison between designers, contractors, suppliers, and operations stakeholders, and…
Added 1 min ago
Services Manager Ops Process
HOME DEPOT U.S.A., INC.
United States
…field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services…
Added 1 min ago
Logistics Manager, Operations Experience
HOME DEPOT U.S.A., INC.
United States
Lead the strategy, development, and delivery of solutions that simplify and strengthen how distribution and fulfillment center leaders support their associates and drive operational…
Added 1 min ago
TS
Project Manager - Customer Experience
The Squires Group
Springfield, VA
- From $75 USD / hour
The Squires Group is partnering with a client in the Utilities industry to identify an experienced Project Manager to support projects within their Customer Experience (CX) and Utility…
Added 1 min ago
Manager, External Engagement
Amgen Inc.
Remote, United States
To achieve their goals, the Manager will collaborate with numerous internal cross-functional teams, agency partners and vendors. This position reports directly to the Executive Director,…
Added 1 min ago
SO
Sales Account Manager
Sydor Optics Inc.
Rochester, NY
- $75,000 to $110,000 USD / year
The Sales Account Manager is responsible for maintaining the existing customer base while developing a new customer base through prospecting and lead generating.
Added 2 mins ago
Assistant Manager (02702)- 719 N Henderson St
Domino's
Galesburg, IL
Join our dynamic team as an Assistant Manager at our Domino's Pizza location in Galesburg, United States! We're looking for an enthusiastic and goal-oriented leader to help drive our…
Added 2 mins ago
Construction Project Manager II
Blue Origin Personnel, LLC
Hutto, TX
As a Construction Project Manager, you will own the delivery of capital construction projects on the new Hutto campus from design handoff through closeout and occupancy. You will be…
Added 2 mins ago
Trade & Industrial Teacher
Virginia Beach City Public Schools
Virginia Beach, VA
Lead and prepare students, as appropriate, for industry-recognized credentials and assessments related to the Firefighting I and II program, which may include:
Added 2 mins ago
NJ
Full time: Site Leader iLearn Hudson
New Jersey Tutoring Corps
Kearny, NJ
- $50,000 USD / year
- Full-time
Problem-solve at site level; escalate issues to program manager when needed, providing timely documentation of site-level concerns to PM and APM.
Added 2 mins ago
Chef Manager - Orange School District
Whitsons Culinary Group
Orange, NJ
At Whitsons, we believe great food fuels great minds. As a Chef Manager, you’ll blend culinary skill with compassionate leadership to create a dining program students love. You’ll not only…
Added 2 mins ago
Senior Director, Clinical Development - Prostate Cancer
Bristol Myers Squibb
Lawrence Township, NJ
This role provides clinical direction and high-quality scientific and clinical knowledge to lead the strategy and execution of RayzeBio’s clinical development plans for molecules in early…

Marriott

Rooms Controller Talent Coach

NEW YORK, NY, United States

$32.21 to $41.35 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $32.21 to $41.35 USD / hour
Experience: High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 2, 2026

Original job description

Additional Information

Job Number 26142678

Job Category Rooms & Guest Services Operations

Location 1567 Broadway, NEW YORK NY 10036, United States VIEW ON MAP (https://www.google.com/maps?q=1567%20Broadway%2C%20NEW%20YORK%20NY%2010036%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $32.21-$41.35 per hour

Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Understands employee positions well enough to perform duties in employees' absence.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Strives to improve service performance.
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supports same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.
Assists in the review of comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides feedback to individuals based on observation of service behaviors.
Participates in an ongoing employee recognition program.
Supports training when appropriate.
Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Microsoft Office
Customer service
Coaching
Loss prevention

Report this job