Jobs in the United States

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Janitorial Porter
KBS
ONTARIO, CA
…maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to…
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Drinking Water Treatment Business Class Lead
HDR
Bellevue, WA · Pasco, WA · Everett, WA · Spokane, WA · Olympia, WA · Seattle, WA · Gig Harbor, WA
Lead project delivery from planning and design through construction, serving as project or design manager on critical area and regional projects
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Registered Behavior Technician (RBT)
San Antonio, TX
- $16 to $26 USD / hour
Operations Manager positions: oversee team and drive meaningful impact
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ADMIN OFCR 2 CX
UCSF
Fresno, CA
The Operations Specialist provides administrative and operational support to the Undergraduate Medical Education Department, which includes having responsibility as first point of contact…
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Practice Coordinator
UCSF
San Francisco, CA
…administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. This position directs the workflow for all presenting…
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Procurement Contract Administrator
Regional Transportation District
United States
Establish and nurture strong vendor relationships, facilitating clear communication and overseeing the Vendor Performance Program.
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Manager, Strategic Initiatives & Business Operations
Regional Transportation District
United States
The Manager, Strategic Initiatives & Business Operations provides leadership and strategic oversight for a diverse portfolio of projects and business operations supporting Bus and Rail…
Added 1 min ago
OC
Lieutenant - Corrections (Support Operations and Training)
Osceola County
Kissimmee, FL
- $39.96 USD / hour
…overseeing and ensuring the efficiency and effectiveness of facility operations. The employee works with considerable independence in the performance of regularly assigned duties; however,…
Added 2 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
New Bern, NC
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
Wedding Venue General Manager
Wedgewood Weddings
Derry, NH
Our General Manager in Training (GMIT) program isn’t a beginner’s course - it’s a focused development track for established leaders who want to master the Wedgewood way before running a…
Added 2 mins ago
Title Production Manager
Title Financial Corp
BLACKFOOT, ID
We are looking for an experienced Title Production Manager to lead our Title Production Center functions. This role is responsible for supporting timely, accurate, and compliant title…
Added 2 mins ago
OC
Program Manager
Olympus Corporation of the Americas
Westborough, MA
- $110,402 to $171,308 USD / year
This position is part of the Global Strategy & Operations function within the Medical & Scientific Affairs department. The incumbent will be responsible for driving planning and execution…
Added 3 mins ago
Staffing Specialist
MAU
Greenville, SC
Participate in MAU 5S program, if applicable.
Added 3 mins ago
Site Manager
MAU
Augusta, GA
The Site Manager’s role is to direct the activities of MAU personnel assigned to the customer site location and insure that customer key performance indicators are achieved. Further, to…
Added 4 mins ago
CO
Senior Administrative Services Analyst
County of Yolo
Woodland, CA
- $46.75 to $56.82 USD / hour
…typically oversee and administer segments of a department's operations, extensively develop and prepare a departmental budget, extensively oversee a large and complex program, independently…
Added 4 mins ago
Clinical Sales Representative- Melbourne, FL- Surgical Robotics (Ottava)
Auris Health Inc. Legal Entity
Melbourne, FL · Vero Beach, FL
As a Clinical Sales Representative, this individual will serve as the point person for end-to-end program development and clinical success, including procedure sales, support and driving…
Added 4 mins ago
SM
Case Manager I / Receptionist
Sierra Meadows & Ascend Behavioral Health
Fresno, CA
- $22 to $26 USD / hour
The Case Manager I at Tatum Psychology Employment Group is responsible for overseeing documentation of patient’s intake, progress, and discharge, as well as liking them with appropriate…
Added 5 mins ago
Operations Training Specialist
Federal Express Corporation
Kernersville, NC
Works with the facility Senior Manager, District Staff and the FedEx University to determine training gaps.
Added 5 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
PA
The Senior Manager, Enterprise Network and Telecommunications is responsible for leading the teams that operate and secure the organization's enterprise network, network-security,…
Added 5 mins ago
Manager, Global Trade Compliance
Dorman Products, Inc.
Colmar, PA
…working at Dorman. Job Summary The Global Trade Compliance Manager is responsible for managing key components of the Company's global trade compliance program, ensuring compliance with U.S.…
Added 5 mins ago
AU
Security Officer Site Supervisor
Allied Universal
Archbald, PA
- $23 USD / hour
Option 2: A minimum of 2 years of experience in a security supervisor or manager role.
Added 5 mins ago
Food Service Supervisor - Lock Haven University
ARAMARK
Lock Haven, PA
…Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help…
Added 5 mins ago
Roll Off Driver- Benefits Day One
WM
Greencastle, PA
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 5 mins ago
Student Experience Manager
ARAMARK
Doylestown, PA
…after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide…
Added 5 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Easton, PA
- $14 to $16 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…

Closed listing

Marriott

Rooms Controller Talent Coach

NEW YORK, NY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Understands employee positions well enough to perform duties in employees' absence.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Strives to improve service performance.
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supports same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.
Assists in the review of comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides feedback to individuals based on observation of service behaviors.
Participates in an ongoing employee recognition program.
Supports training when appropriate.
Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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