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Navy IFF Technician
BAE Systems
Wallops Island, VA
Schedule planned maintenance actions utilizing the SKED program in accordance with the Navy’s Maintenance Material Management (3M) system and also be responsible for documenting all…
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Inspector 3 Twin Falls
State of Idaho
Twin Falls, ID
- $19.7 USD / hour
Training: Provide instruction and on-the-job training to applicant staff on laws, regulations, and instructions governing inspection, grading methods, Federal and State grades, standards…
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Lands Resource Specialist - Timber Management
State of Idaho
Orofino, ID
- $27.31 USD / hour
…design, and administer programs or projects associated with land management and/or natural resource protection; perform related work. The Lands Resource Specialist position is used for…
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Burley Inspector 3
State of Idaho
Burley, ID
- $19.7 to $20.7 USD / hour
Training: Provide instruction and on-the-job training to applicant staff on laws, regulations, and instructions governing inspection, grading methods, Federal and State grades, standards…
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Resident Care Coordinator Memory Care
Frontier Senior Living
Oro Valley, AZ
- $52,000 to $55,000 USD / year
Supports the Executive Director and RN in all aspects of staff hiring, training, management, and counseling
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Yard Truck Driver - Class A - Penske Logistics
Penske
Princeton, IN
- $29.5 USD / hour
Move trailers in and out of dock as directed by management
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Summer Camp Director, Arlington Heights (2027)
Galileo Learning
Arlington Heights, IL
- $22 to $24 USD / hour
Own core management responsibilities such as training support, scheduling, payroll, and ongoing performance management
Added 1 min ago
CF
Executive Director of Community Services
Choices for People
Rolla, MO
- $65,000 to $75,000 USD / year
Choices for People Center assists in individual goal-oriented program planning, and acts as an advocate in the community through the removal of attitudinal, architectural, environmental,…
Added 1 min ago
VI
Retail Learning & Development Program Manager
Vuori, Inc
Carlsbad, CA
- $93,000 to $120,000 USD / year
…our retail business scales. You bring a builder’s mindset, program management skills, and an understanding of how learning needs to work in a fast paced retail environment. You’ll create…
Added 1 min ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
…Operations teammates, Mission Operations Engineers, and Technical Program Managers to deploy new capabilities on operationally relevant timelines. You'll also be the connective tissue…
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Senior DevOps Engineer, Space
Anduril Industries
Costa Mesa, CA
…Operations teammates, Mission Operations Engineers, and Technical Program Managers to deploy new capabilities on operationally relevant timelines. You'll also be the connective tissue…
Added 1 min ago
Senior BIM Designer
Arup
San Francisco, CA
…through advanced BIM coordination, digital delivery, and model management…
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Americas Marketing Lead - Transport
Arup
New York, NY · Boston, MA · Houston, TX · Los Angeles, CA · San Francisco, CA · Seattle, WA
…that regional business growth programs (client relationship management and priority pursuits) can have impact in our…
Added 1 min ago
Presales Application Engineer
Arup
Los Angeles, CA
You may also instruct application-focused training classes on our products.
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BIM & Digital Delivery Manager
Arup
New York, NY · Houston, TX · Chicago, IL · Seattle, WA · Los Angeles, CA · Newark, NJ · San Francisco, CA · Dallas, TX · San Diego, CA · Boston, MA · Washington, DC
…clients and BIM professionals to establish effective information-management and BIM workflows that support coordinated, efficient and high-quality project…
Added 1 min ago
TR
Host
Texas Roadhouse Management LLC
Salisbury, MD
- $15 USD / hour
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
TR
Server Assistant - Busser
Texas Roadhouse Management LLC
Salisbury, MD
- $15 USD / hour
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
Line Cook - Broil/Grill
Texas Roadhouse Management LLC
Ocala, FL
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
Dishwasher
Texas Roadhouse Management LLC
Ocala, FL
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
Assistant Kitchen Manager
Texas Roadhouse Management LLC
Nashua, NH
In conjunction with all management, enforces compliance with all employment policies in area of responsibility
Added 1 min ago
TR
Dishwasher
Texas Roadhouse Management LLC
Cheektowaga, NY
- $16 USD / hour
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
Expeditor
Texas Roadhouse Management LLC
Albuquerque-W, NM
…our restaurants, friendly competitions, recognition, formal training, and career growth…
Added 1 min ago
Medical Assistant (MA, EMT, CNA, Paramedic) - Neurosurgery
Hartford HealthCare Medical Group
North Haven, CT
This position will cover Neurosurgery and Pain Management departments.
Added 1 min ago
PT Access Svcs Registrar I / PAS Charlotte Registration
Hartford HealthCare Corp.
Torrington, CT
Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
Added 1 min ago
Lead Pharmacy Technician
The Hospital of Central Connecticut
New Britain, CT
…department to insure daily requirements are met. Assists Pharmacy Management team in technician scheduling and performance evaluation. Assists leadership team with quality and regulatory…

Closed listing

Marriott

Overnight Front Desk Manager

NASHVILLE, TN, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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