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Administrative Assistant
ABM US
Spokane, WA
- $21.72 USD / hour
Manages all daily, weekly, and monthly site-level administrative tasks that support the Site Manager and operational delivery.
Added just now
Engineer Senior Principal – Space Vehicle Systems / Simulators
BAE Systems
Boulder, CO
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per…
Added 1 min ago
Project & Commercial Management Intern (Summer 2027)
Arup
San Francisco, CA
Utilizing financial systems to assist the Senior Project Controls/Project Commercial Manager in reviewing, monitoring and reporting project financial results and other performance parameters
Added 1 min ago
Senior Construction and Project Manager
Arup
San Francisco, CA
We are looking for a Senior Construction and Project Manager in San Francisco to join our growing Program and Project Management team.
Added 1 min ago
GL
Summer Camp Director, Arlington Heights (2027)
Galileo Learning
Arlington Heights, IL
- $22 to $24 USD / hour
Communicate openly with your Field Program Manager, seek out feedback, and turn it into action
Added 1 min ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
…Operations teammates, Mission Operations Engineers, and Technical Program Managers to deploy new capabilities on operationally relevant timelines. You'll also be the connective tissue…
Added 1 min ago
Senior Manager, Counter Intrusion
Anduril Industries
Irvine, CA
Added 1 min ago
Senior DevOps Engineer, Space
Anduril Industries
Costa Mesa, CA
…Operations teammates, Mission Operations Engineers, and Technical Program Managers to deploy new capabilities on operationally relevant timelines. You'll also be the connective tissue…
Added 1 min ago
Project Administration Intern (Summer 2027)
Arup
Seattle, WA
Benefits at Work - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and…
Added 1 min ago
Major Projects Leader - Rail & Transport
Arup
Los Angeles, CA
Benefits at Work - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and…
Added 1 min ago
Project & Commercial Management Intern (Available Summer 2027)
Arup
Los Angeles, CA
Utilizing financial systems to assist the Senior Project Controls/Project Commercial Manager in reviewing, monitoring and reporting project financial results and other performance parameters
Added 1 min ago
Commercial and Project Manager
Arup
Boston, MA
We are seeking a highly motivated and detail-oriented Commercial and Project Manager to join our Program, Project and Commercial Management team. In this role, you will support the delivery…
Added 1 min ago
Presales Application Engineer
Arup
Los Angeles, CA
Benefits at Work - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families while keeping costs low. These benefits provide health and…
Added 1 min ago
Project and Commercial Manager
Arup
Sacramento, CA
Our Program, Project and Commercial Management (PPM) team works across some of the most exciting and complex projects in infrastructure, transportation, science and industry, technology,…
Added 1 min ago
BIM & Digital Delivery Manager
Arup
New York, NY · Houston, TX · Chicago, IL · Seattle, WA · Los Angeles, CA · Newark, NJ · San Francisco, CA · Dallas, TX · San Diego, CA · Boston, MA · Washington, DC
As a BIM & Digital Delivery Manager, you will provide technical and digital-delivery leadership across multidisciplinary building and infrastructure projects. You will work with engineers,…
Added 2 mins ago
Business Office Manager
Sterling Park Assisted Living
Waite Park, MN
Sterling Park Assisted Living has an opportunity to welcome a Business Office Manager to join our team! If you are looking for a career to apply your skills in customer service,…
Added 2 mins ago
Underwriter II, Excess Casualty, Umbrella Excess Liability
AXA
ATLANTA
Added 2 mins ago
Claim Specialist, Workers Compensation
AXA
EXTON
Added 2 mins ago
G
3D Printing Territory Sales Account Manager
GoEngineer
Rancho Cordova
- $70,000 to $170,000 USD / year
Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
Added 3 mins ago
AR
Property Manager
Avenue5 Residential, LLC
Sandy, UT
- $80,000 to $85,000 USD / year
Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Phoenix, AZ
- $17.15 to $27.15 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Tempe, AZ
- $17.15 to $27.15 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Tucson, AZ
- $17.45 to $27.45 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Dallas, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Closed listing

Marriott

Overnight Front Desk Manager

NASHVILLE, TN, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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