Jobs in the United States

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Added 1 min ago
VH
Sales Manager
Victors Home Solutions
Bohemia, NY
- $120,000 USD / year
…premium products, industry-leading warranties, and an exceptional customer experience. We specialize in full-service exterior home improvement projects, including roofing, insulation,…
Added 1 min ago
AR
Property Manager
Avenue5 Residential, LLC
Sandy, UT
- $80,000 to $85,000 USD / year
Responsible for meeting client expectations and providing an excellent customer service experience.
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Las Vegas, NV
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Phoenix, AZ
- $17.15 to $27.15 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Tempe, AZ
- $17.15 to $27.15 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Tucson, AZ
- $17.45 to $27.45 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Dallas, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Addison, TX
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 min ago
WA
Guest Experience Specialist
Working at Signature Aviation
Van Nuys, CA
- $21.4 to $26.75 USD / hour
Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
Added 1 min ago
Applications Manager – Industrial BU
SiTime Corporation
United States
SiTime Corporation is seeking an Applications Manager for its Industrial Business Unit. This position serves as the bridge between the field organization (sales and field applications…
Added 1 min ago
Warehouse Operations Manager
Nemera
Buffalo Grove, IL
Position Summary: The Warehouse Operations Manager provides leadership and operational direction for Nemera’s warehouse and internal logistics network supporting Buffalo Grove and Vernon…
Added 2 mins ago
SH
Associate Manager, Service Desk & Operations
Sandy Hook Promise
Miami Gardens, FL
- $56,000 to $66,000 USD / year
The Associate Manager, Service Desk & Operations is a hands-on Tier 1/Tier 2 technology professional who independently owns day-to-day service desk operations, endpoint support activities,…
Added 2 mins ago
Multi Unit Manager
Dukin
Syracuse, NY
Here’s how you can help: As a Multi-Unit Manager, you will have the opportunity to drive success in the overall operations of 7-10 restaurant locations. You will be instrumental in…
Added 2 mins ago
Career Day in D'Lberville, MS!
Community Choice Financial Family of Brands
D'Iberville, MS
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 2 mins ago
Career Day in Los Angeles, CA!
Community Choice Financial Family of Brands
Los Angeles, CA
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 3 mins ago
Field Account Representative
Grainger Businesses
SAN MARCOS, CA
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 4 mins ago
Administrative Assistant III
KabaFusion
Cerritos, CA
11. Provides excellent customer service to both internal and external customers.
Added 4 mins ago
Assistant Store Manager - Famous Footwear
Famous Footwear
MOSES LAKE, WA
…elevate the store’s sales growth. Collaborate with the Store Manager to interview and hire individuals passionate about creating top-notch customer experiences driven by attentiveness to…
Added 4 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
WICHITA, KS
- Part-time
Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch…
Added 4 mins ago
SD
Dietary Cook
SAN DIEGO CENTER FOR CHILDREN
San Diego, CA
- $21 to $23 USD / hour
…The Dietary Cook will assist the Dietary Team to improve food service satisfaction, create standardized menus and help develop new delicious and nutritious menus and/or recipes that adhere…
Added 5 mins ago
Program Manager
System Studies and Simulation, Inc.
Huntsville, AL, AL
S3, Inc. has an immediate need a Program Manager to help manage our SETA programs at Redstone Arsenal, AL.
Added 5 mins ago
Site Manager (Self Storage)
Mini Mall Storage Properties
Chicago, IL
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…
Added 6 mins ago
Store Manager
Ross Stores, Inc.
Oklahoma City, OK
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Added 6 mins ago
Store manager, Reno/Sparks, NV
Starbucks Coffee Company
Sparks, NV · Reno, NV
3 years retail / customer service management experience or
Added 7 mins ago
Owners Rep Project Manager
OnQGlobal Inc
New Albany, OH
…performance, partnership, and trust, ensuring long-lasting customer and employee relationships built on solid principles. By upholding the highest standards of quality and performance, we…

Closed listing

Marriott

Overnight Front Desk Manager

NASHVILLE, TN, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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