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Added just now
WP
Mobile Training Team – Fellow (2027)
Warrior-Scholar Project Foundation
Remote, United States
- $24.5 USD / hour
WSP also hosts additional programming for boot camp alumni, including a graduate school support program, academic support workshops, professional development information sessions, and…
Added just now
WP
Mobile Training Team – Lead Fellow (2027)
Warrior-Scholar Project Foundation
Remote, United States
- $26.5 USD / hour
WSP also hosts additional programming for boot camp alumni, including a graduate school support program, academic support workshops, professional development information sessions, and…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
NE
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Knoxville, TN
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 1 min ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
NE
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 4 mins ago
Assistant Manager I
Family Dollar
Roanoke, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Augusta, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Greenville, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
Macon, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
Assistant Manager I
Family Dollar
South Bend, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 4 mins ago
G
QA / QC Manager
GPAC
Kansas City, MO
- $100,000 to $120,000 USD / year
…in the Kansas City, MO area. Our client is seeking a QA / QC Manager to lead the quality program and drive consistent, compliant…
Added 4 mins ago
Team Manager- Roxboro Road 1993
Panera, LLC
601993 Durham, NC
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 4 mins ago
Team Manager- Ninth Street
Panera, LLC
601749 Durham, NC
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 7 mins ago
66313 Inside Sales
CosmoProf
Wooster, OH
· Ensure our customers are informed about and enrolled in our Loyalty program.
Added 19 mins ago
Product Manager- Cloud Computing
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Washington, DC
PROJECT DESCRIPTION: Product Manager for Research Computing Platform
Added 24 mins ago
R.O.- Hospitality Specialist --Barefoot Suites
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Kissimmee, FL
Perform any other inventory management changes as directed by the supervisor or manager.
Added 25 mins ago
VR
Epic Ascent Supervisor
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CA
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 25 mins ago
A
RN Case Manager (Level 1 Trauma)
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Loma Linda, CA
- $50 to $75 USD / hour
The RN Case Manager coordinates patient care across the continuum in an acute, Level I trauma, tertiary academic medical center. This role conducts initial assessments for patients in…
Added 25 mins ago
A
Fsqa Supervisor
Actalent
Cypress, CA
- $50 to $55 USD / hour
Support day-to-day QA activities for SQF audits.
Added 25 mins ago
A
Program Manager
Aerotek
Moorpark, CA
- $20 to $100 USD / hour
If you have Program Manager or Project Manager experience then this is the position for you!
Added 25 mins ago
FFSP Clinical Counselor/FAP Case Manager
Commander, Navy Installations
Coronado, CA
Added 25 mins ago
DF
QA Compliance Foreman
Dairy Farmers of America
Turlock, CA
- $28 to $32 USD / hour
…Food Safety (HACCP) team. Deliver training to team members. Support the laboratory, be familiar with the laboratory testing procedures, and occasionally act as a backup in the lab…
Added 25 mins ago
Sales Coordinator
Champion Home Builders Inc.
Woodland, CA
Summary Assist the Sales Manager and Salesmen in daily operation or activities involving the Marketing and Sales Programs by performing the following duties.
Added 25 mins ago
GC
Contract Administrator Assistant
Griffith Company
Santa Fe Springs, CA
- $26 to $32 USD / hour
The primary responsibilities of the Contract Administrator Assistant are to support a Contract Administrator in the handling of project administration after a successful low bid.
Added 25 mins ago
T
SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
Our client is seeking an experienced SEO & AI Search Specialist to support and scale enterprise-level search optimization initiatives across a large and complex digital ecosystem. This is a…

Marriott

Guest Services Manager - Front Office

Half Moon Bay, CA, United States

$78,000 to $99,000 USD / year

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Job details

Pay: $78,000 to $99,000 USD / year
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information Relocation assistance available

Job Number 26143485

Job Category Rooms & Guest Services Operations

Location One Miramontes Point Road, Half Moon Bay CA 94019, United States VIEW ON MAP (https://www.google.com/maps?q=One%20Miramontes%20Point%20Road%2C%20Half%20Moon%20Bay%20CA%2094019%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $78,000-$99,000 annually

Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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