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Added 1 min ago
PR
General Manager in Training
Pizza Ranch Waukee
Waukee, IA
- $50,000 to $100,000 USD / year
At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a General Manager, you will be challenged to exceed the expectations of our guests…
Added 14 mins ago
OV
Director of Ice Rink | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)
Oak View Group
Kingston, RI
- $60,000 to $65,000 USD / year
- Full-time
…personnel (part time and 2 full time managers), day-to-day operations including ice maintenance and general building…
Added 14 mins ago
OV
Event Manager | Full-Time | Donald L. Tucker Civic Center (Florida State U)
Oak View Group
Tallahassee, FL
- $50,000 to $55,000 USD / year
- Full-time
Reporting to the Director of Events, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement.…
Added 18 mins ago
Hourly F&B Supervisor
Schulte Companies
Philadelphia, PA
Oversee food and beverage operations in absence of the F&B Manager
Added 20 mins ago
R.O.- Hospitality Specialist --Barefoot Suites
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Kissimmee, FL
Responsible for the efficient and courteous operations of the front desk.
Added 20 mins ago
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- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 20 mins ago
A
Program Manager
Aerotek
Moorpark, CA
- $20 to $100 USD / hour
If you have Program Manager or Project Manager experience then this is the position for you!
Added 20 mins ago
DF
QA Compliance Foreman
Dairy Farmers of America
Turlock, CA
- $28 to $32 USD / hour
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Added 20 mins ago
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SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
Experience working with Adobe Experience Manager (AEM).
Added 20 mins ago
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Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Build trusted partnerships across Engineering, Design, Analytics, Risk, Payments, Financial Services, Operations, Legal, Compliance, and Business organizations.
Added 20 mins ago
SH
Manager, Family Med, Internal Med and Pediatrics
Sutter Health
Berkeley, CA
- $121,305.6 to $181,958.4 USD / year
…quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards…
Added 20 mins ago
Program Planning Manager - Level 2
Northrop Grumman
Redondo Beach, CA
…the place for you. Northrop Grumman is currently seeking a Program Planning Manager – Level 2 , to join our…
Added 20 mins ago
M
Guest Services Manager - Front Office
Marriott
Half Moon Bay, CA
- $78,000 to $99,000 USD / year
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in…
Added 20 mins ago
ES
Part-Time Assistant Store Manager
Extra Space Storage
Santa Maria, CA
- $20 to $21 USD / hour
- Part-time
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 20 mins ago
Sr. Regulatory Affairs Specialist
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Added 20 mins ago
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Assistant Store Manager
Extra Space Storage
Camarillo, CA
- $20 to $21 USD / hour
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Added 20 mins ago
CLINICAL LABORATORY SCIENTIST (LABORATORY INFORMATION MANAGER)
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Added 20 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Daly City, CA
- $19.5 to $21.5 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 20 mins ago
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Pharmacy Technician
CVS Health
Lynn Haven, FL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 20 mins ago
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Operations Manager
CVS Health
Knoxville, TN
- $18 to $28 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added 20 mins ago
A
Administrative Manager
Alluvionic
Port Hueneme, CA
- $55,489 to $74,256 USD / year
Alluvionic is seeking an experienced Administrative Manager to support the Naval Surface Warfare Center, Port Hueneme Division. This position will help keep essential administrative…
Added 21 mins ago
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As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print…
Added 21 mins ago
AIRPLANE FLIGHT INSTRUCTOR
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Added 21 mins ago
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Operations Manager
Alluvionic
Port Hueneme, CA
- $149,752 to $176,068 USD / year
Alluvonic is seeking a highly capable Operations Manager to support the Naval Surface Warfare Center, Port Hueneme Division. This leadership role is essential to coordinating daily…
Added 21 mins ago
SR Administrative Manager
Alluvionic
Port Hueneme, CA
Alluvionic is seeking an experienced Senior Administrative Manager to support the Naval Surface Warfare Center, Port Hueneme Division. This position helps maintain the administrative…

Marriott

Guest Services Manager - Front Office

Half Moon Bay, CA, United States

$78,000 to $99,000 USD / year

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Job details

Pay: $78,000 to $99,000 USD / year
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information Relocation assistance available

Job Number 26143485

Job Category Rooms & Guest Services Operations

Location One Miramontes Point Road, Half Moon Bay CA 94019, United States VIEW ON MAP (https://www.google.com/maps?q=One%20Miramontes%20Point%20Road%2C%20Half%20Moon%20Bay%20CA%2094019%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $78,000-$99,000 annually

Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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