Jobs in the United States

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Added 1 min ago
Manager of Program Operations - Focus on Educational Organization and Support to Multilingual ELLs
RFCUNY Research Foundation of the City University of New York
NY
Key Skills: Operations, Project Management, EdTech, Client-facing Services with Schools, Systems Building and Implementation, Grants Management
Added 1 min ago
Help Desk Representative
RFCUNY Research Foundation of the City University of New York
NY
…practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management…
Added 1 min ago
MV
2nd Shift CNC Relief Supervisor (Dept 055)
Milwaukee Valve Company
Prairie du Sac, Village of, WI
- $35.51 USD / hour
While providing relief for the Shift Supervisor when the Supervisor and Manager are not available, they will maintain safe operations, ensure proper staffing requirements, and prioritize…
Added 1 min ago
Clinic Nurse Supervisor- Family Practice
Henry Ford Health
Saint Clair Shores, MI
Coordinate and deliver quality patient care using the nursing process of assessment, planning, implementation, and evaluation.
Added 2 mins ago
RETAIL DISTRICT MANAGER - UNASSIGNED -Iowa
Dollar General
Storm Lake, IA
License/Certification Required
Added 2 mins ago
T
Sr. Project Manager
TEKsystems
Urbandale, IA
- $50 to $60 USD / hour
Reporting to the Project Lead, the Sr. Project Manager is responsible for managing and supporting work streams within a program of work and ensuring strategy and execution are performed to…
Added 2 mins ago
CH
RN Care Coordinator
Catholic Health Initiatives
Council Bluffs, IA
- $32.7 to $48.65 USD / hour
Oversees and evaluates the implementation of the discharge plan.
Added 2 mins ago
Outreach and Partnerships Coordinator
Iowa State University
Ames, IA
Collaborate with faculty, staff, students, and external partners to coordinate program activities, support project implementation, and advance community engagement initiatives.
Added 2 mins ago
Financial Analyst - Global Revenue Operations
Visa U.S.A. Inc.
Foster City, CA
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 2 mins ago
FINANCE MANAGER
Compass Group, North America
Des Moines, IA
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 2 mins ago
Appian Solution Architect-Technical Lead- Senior Manager
PwC
Des Moines, IA
What You Must Have
Added 2 mins ago
RN Case Manager
Hospice of Michigan
Paw Paw, MI
Initiates and sustains as needed the implementation of orders for medications and treatments as prescribed by the attending physician or designee.
Added 2 mins ago
RN Case Manager
Hospice of Michigan
Kalamazoo, MI
Initiates and sustains as needed the implementation of orders for medications and treatments as prescribed by the attending physician or designee.
Added 2 mins ago
Air Cargo Manager on Duty
Worldwide Flight Services, Inc.
Chicago
The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer…
Added 2 mins ago
Cyber Intelligence Manager (ISSM)
L3Harris Technologies
San Diego, CA
L3Harris is seeking a Level 5 Manager, Cyber Intelligence - Information System Security Manager (ISSM) to lead cybersecurity governance, risk management, and compliance for classified…
Added 2 mins ago
Manager, Technical Accounting
Keel Infrastructure
New York City, NY · NY
We work hybrid remote with in-office expectation 3 days per week on a Monday-Friday work schedule
Added 3 mins ago
EI
Senior Manager, Clinical Services
EVERYMIND INC
ROCKVILLE, MD
- $107,000 to $120,000 USD / year
EveryMind is hiring a Senior Manager to join our Clinical Services team with EveryMind. This role is responsible for providing clinical leadership, supervision, and consultation to staff…
Added 3 mins ago
Manager, Finance
Interface Americas, Inc.
Atlanta, GA
The Manager, Finance provides financial leadership and decision support for the Americas (AMS) business. This role leads a team of financial analysts, oversees key elements of the annual…
Added 3 mins ago
SA
Advanced Scope Paramedic- Yorkville Free Standing ER
Superior Air-Ground Ambulance
Yorkville, IL
- $28.81 to $37 USD / hour
Current State of Illinois EMT-P license required
Added 5 mins ago
Senior Mechanical Designer
IMEG Consultants Corp.
Independence, OH
The Senior Mechanical Designer 1 will lead design efforts as a project manager or lead designer for moderate to complex projects, and lead design efforts with limited support required from…
Added 5 mins ago
Senior Electrical Designer
IMEG Consultants Corp.
Independence, OH
The Senior Electrical Designer 1 will lead design efforts as a project manager or lead designer for moderate to complex projects, and lead design efforts with limited support required from…
Added 5 mins ago
Clinical Nurse Manager-Nocturnal Shift
OhioHealth Corporation
United States
1. Assists the Manager in accountability for ongoing delivery of patient care in area(s) of responsibility; assures application of the nursing process by Registered Nurses in the clinical…
Added 5 mins ago
IT Manager - Infrastructure Operations + Automation
OhioHealth Corporation
WORK AT HOME, OH
OhioHealth seeks an IT Manager, IOC plus Automation to lead 24x7 infrastructure visibility, event management, observability, automation, and service reliability across clinical and business…
Added 5 mins ago
Medical Unit 3 Nocturnal Clinical Nurse Manager
OhioHealth Corporation
United States
1. Assists the Manager in accountability for ongoing delivery of patient care in area(s) of responsibility; assures application of the nursing process by Registered Nurses in the clinical…
Added 6 mins ago
CA
Commercial Furniture Client Manager
COFCO, a Henricksen Company
Washington, DC
- $70,000 to $90,000 USD / year
…internal Customer Support team, vendors, and clients. As a Client Manager, you will act as the central hub that drives overall quality of project delivery, engagement, outcomes, and…

Marriott

Guest Services Manager - Front Office

Half Moon Bay, CA, United States

$78,000 to $99,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $78,000 to $99,000 USD / year
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information Relocation assistance available

Job Number 26143485

Job Category Rooms & Guest Services Operations

Location One Miramontes Point Road, Half Moon Bay CA 94019, United States VIEW ON MAP (https://www.google.com/maps?q=One%20Miramontes%20Point%20Road%2C%20Half%20Moon%20Bay%20CA%2094019%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $78,000-$99,000 annually

Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on usnlx.com About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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Work requirements

Jobs in the United States