Jobs in the United States

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Added 1 min ago
Food Rescue Coordinator
Freestore Foodbank
Cincinnati, OH
Ensure all program standards and requirements are met by each partner including: Intensive Donor Outreach, Intensive Engagement with Food Rescue Organizations in and out of the Feeding…
Added 1 min ago
Director of Business Development
UHS
AUSTIN, TX
Additional Requirements: Must have a valid Driver's License
Added 2 mins ago
TC
Retail Key Carrier Coordinator
TJX Companies
Encinitas, CA
- $18.9 to $19.4 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 2 mins ago
TC
Retail Key Contributor
TJX Companies
Falls Church, VA
- $16.5 to $17 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 2 mins ago
Assistant Store Manager
TJX Companies
Clarksville, TN
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 2 mins ago
Assistant Store Manager
TJX Companies
Old Saybrook, CT
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 2 mins ago
Assistant Store Manager
TJX Companies
Grand Rapids, MI
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 2 mins ago
Assistant Store Manager
TJX Companies
San Antonio, TX
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 2 mins ago
Assistant Store Manager
TJX Companies
Boston, MA
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 3 mins ago
TC
Key carrier- full time
TJX Companies
Tullahoma, TN
- $15 to $15.5 USD / hour
- Full-time
Key Carriers must have open availability, including nights and weekends
Added 3 mins ago
TC
Key Carrier Coordinator
TJX Companies
Reno, NV
- $16.5 to $17 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 3 mins ago
TC
Retail Department Coordinator/Keyholder
TJX Companies
Mount Pleasant, SC
- $17 to $17.5 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 3 mins ago
TC
Full Time Key Carrier/Coordinator
TJX Companies
Hampton, VA
- $15.5 to $16 USD / hour
- Full-time
Key Carriers must have open availability, including nights and weekends
Added 3 mins ago
TC
Loss Prevention Associate II
TJX Companies
Naperville, IL
- $15 to $18.6 USD / hour
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by…
Added 4 mins ago
TC
Merchandise Coordinator - Key Carrier
TJX Companies
Peachtree Corners, GA
- $15.25 to $15.75 USD / hour
Key Carriers must have open availability, including nights and weekends
Added 6 mins ago
Support Services Technician
Corewell Health
Zeeland, MI
Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for for our patients/residents. This position is part…
Added 6 mins ago
Lead Support Services
Corewell Health
Grand Rapids, MI
Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents including greeting and…
Added 6 mins ago
Cook
Corewell Health
Troy, MI
…and execution of hot and cold meals in our restaurants, room service, and grab & go markets. From line cooking and prep cooking to vegetable prep, short order cooking, catering, and mise en…
Added 5 mins ago
TC
LP
TJX Companies
Raleigh, NC
- $13.3 to $18.6 USD / hour
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by…
Added 10 mins ago
Housekeeping Operations Manager
Marriott
SCOTTSDALE, AZ
Provides excellent customer service by being readily available/approachable for all guests.
Added 10 mins ago
Guest Services Manager
Marriott
Detroit, MI
Implements the customer recognition/service program, communicating and ensuring the process.
Added 10 mins ago
SA
Mgr Travel Portal Product CRM - HDQ
Southwest Airlines Co.
Dallas, TX
- $142,900 to $158,000 USD / year
The Manager Travel Portal Product CRM leads the strategy and continued evolution of Southwest Business Assist, helping simplify the travel experience for corporate Customers and travel…
Added 11 mins ago
Supervisor, Solutions Center - Financial Services
Nationwide Life and Annuity Insurance Co
OH · AZ
It is our intention to fill this role in Columbus, Ohio or Scottsdale, AZ on a hybrid basis requiring in-office presence at least two days per week
Added 11 mins ago
Sr Territory Manager, Inland Marine Business Development (P&C Insurance)
Nationwide Mutual Insurance Co.
GA · FL · AL · MS · SC
Qualified candidates must possess:
Added 11 mins ago
AA
Utilities Allocations / Petitions Management Assistant II
Anne Arundel County
Anne Arundel County, MD
- $33.98 to $66.01 USD / hour
Assists the budget manager with providing data required for the financial model, preparation of the Utility Debt Service Revenue budget, and yearly projections.

Marriott

Guest Services Manager

Detroit, MI, United States

Apply on careers.marriott.com About employer

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 10, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on careers.marriott.com About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

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Work requirements

Jobs in the United States