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Project Accountant - Remote, US
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- $90,100 to $209,500 USD / year
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Senior Compliance Consultant
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…and regulations. Collects and prepares information to provide support to Divisional Management. Provides management with recommendations to better manage risks, strengthen internal controls…
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Data Analyst
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- $100,000 to $110,000 USD / year
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Material Handling Maintenance Technician
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Project Leader Middletown RI
Serco
Belle Chasse, LA · Barksdale AFB, LA · Alexandria, LA · Breaux Bridge, LA · Bossier City, LA · Fort Polk, LA · Baton Rouge, LA
Serco has an exciting Project Management opportunity with a dynamic team in Middletown, Rhode Island. Bring your expertise and leadership skills and make an impact supporting our Navy…
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Baton Rouge, LA
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Summer 2027 IT Audit Undergraduate Intern
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Baton Rouge, LA
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Provides information and education to appropriate providers using approved resources on our Company’s patient support program to help address patient access and coverage issues
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Program Manager
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…technology stakeholders to optimize value delivery, improve program execution, and drive continuous improvement across teams. The Lead Release Train Engineer leverages Agile metrics,…
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Commercial Technical Program Manager
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Baton Rouge, LA
- $126,200 to $264,100 USD / year
Oracle is seeking an experienced Commercial Technical Program Manager (IC5) to support one of our most strategic global customers.
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Summer 2027 Applied Gen AI/Data Scientist Graduate Intern
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Epic Ambulatory Analyst - Level 3
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…leave for eligible employees after six months of employment. Management: Non-invasive managment style. Wellness Incentives: A health program where members can earn up to $550 annually…
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The program provides hands-on experience throughout the analytics lifecycle, including data exploration and preparation, statistical analysis, model development and evaluation,…
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Java Angular Full-stack Lead (Remote - US/Canada)
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Evaluate technologies, identify risks, and recommend best practices that support performance, scalability, security, and reliability goals.

Closed listing

Marriott

Guest Services Manager

KOLOA, HI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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