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BW
Supplier Quality Engineer
Boston Whaler Inc.
Edgewater, FL
- $76,000 to $110,000 USD / year
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water…
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International Business Development Manager
Ace Hardware Corporation
Oak Brook, IL
You are a global business development leader who builds trusted relationships and turns market opportunities into sustainable multi unit growth. You combine commercial judgment, financial…
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Scalehouse Attendant, Transfer Stations
WM
Charlotte, NC
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
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Non-CDL Container Driver
WM
West Jordan, UT
- $20 USD / hour
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
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AA
RN Family Birth Place
AHS Allina Health System
United States
- $42.92 to $71.48 USD / hour
…relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for…
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RN Family Birth Place
AHS Allina Health System
United States
- $42.92 to $71.48 USD / hour
…relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for…
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AA
Registered Nurse-Pre-Anesthesia Screening
AHS Allina Health System
Remote, United States
- $44.64 to $74.33 USD / hour
…relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for…
Added just now
AA
Registered Nurse-Pre-Anesthesia Screening
AHS Allina Health System
Remote, United States
- $44.64 to $74.33 USD / hour
…relationship between a registered nurse and a patient and family. As a leader and the integrator of care, the professional nurse has the responsibility, authority, and accountability for…
Added just now
C
Senior Manager, Strategic Sourcing
CesiumAstro
Westminster, CO
- $157,000 to $192,000 USD / year
This position requires an experienced supply chain leader with extensive knowledge of strategic sourcing, category management, supplier economics, and commercial negotiations. The Senior…
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Senior Manager, Strategic Sourcing
CesiumAstro
Austin, TX
This position requires an experienced supply chain leader with extensive knowledge of strategic sourcing, category management, supplier economics, and commercial negotiations. The Senior…
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C
Manager, Subcontracts
CesiumAstro
Westminster, CO
- $136,000 to $167,000 USD / year
This position requires an experienced supply chain leader with strong knowledge of subcontract management, government contracting, supplier negotiations, and commercial risk management. The…
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Manager, Subcontracts
CesiumAstro
Austin, TX
This position requires an experienced supply chain leader with strong knowledge of subcontract management, government contracting, supplier negotiations, and commercial risk management. The…
Added 1 min ago
CD
Dining Room Supervisor
Casa De Las Campanas
Bradenton, FL
- From $19 USD / hour
…high-quality hospitality through our Extraordinary Impressions program. With integrity, a solid work ethic and empathy for older adults, you can create a long, satisfying, and fruitful…
Added 1 min ago
Collections Associate -E-Pay Team
Fiserv Solutions LLC
Marietta, GA
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and…
Added 1 min ago
Quality Multi-Family Manager
The Boeing Company
Kennedy Space Center, FL
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross-functional project/program management, or formal manager experience)…
Added 1 min ago
First Line Project Management Manager
The Boeing Company
MD
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 1 min ago
First Line Materials Management &Transportatioin Manager
The Boeing Company
Forest Park, GA · Jacksonville, FL
1+ years of experience in a leadership role (team leader, team manager , large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing…
Added 1 min ago
Senior Systems Engineering Manager - IAMD
The Boeing Company
Huntsville, AL
…Systems Engineering Integration & Test Manager to lead a multi-program portfolio within the Integrated Air and Missile Defense domain in Huntsville, AL. This leader will provide oversight…
Added 1 min ago
Manager, Risk Management - Atlanta, GA
Cortland
Atlanta, GA
…insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong…
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Account Sales Operations
Applied Materials
Hillsboro, OR · Hillsboro
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
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Product Line Mgmt
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 min ago
Product Line Management
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 min ago
Product Line Management
Applied Materials
Santa Clara, CA · Santa Clara
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 1 min ago
Vice President Customer Success
Black Kite
Boston, MA
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in…
Added 1 min ago
NM
Athletic Trainer - MSK Clinic Full Time Days
Northwestern Memorial Healthcare
Chicago, IL
- $26.5 to $37.1 USD / hour
- Full-time
…workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for…

Closed listing

Marriott

Guest Services Manager

Half Moon Bay, CA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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