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Added 1 min ago
Public Transportation Management Regional Manager
Auburn University
Auburn University, AL
The Public Transportation Management (PTM) Regional Manager serves under the broad guidance and administrative supervision of Auburn University and in close collaboration with the Alabama…
Added 1 min ago
Rural Transit Assistance Program Manager
Auburn University
Auburn University, AL
The Rural Transit Assistance Program (RTAP) Manager oversees multiple and varying programmatic assignments in support of a partnership between Auburn University and the Alabama Department…
Added 1 min ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business…
Added 1 min ago
Global GTM Delivery Leader
USA-Medtronic MiniMed, Inc 1017
Virtual, GA
Lead, develop, and mentor a global team of delivery managers, program managers, scrum leaders, business analysts, and project professionals.
Added 2 mins ago
Vice President, Total Rewards
Travere
Remote, United States
· Lead communication and manager education so employees understand the value of their rewards and managers explain decisions clearly and consistently.
Added 4 mins ago
Nuclear Fuel Business Manager - REMOTE
Westinghouse Electric Company
Cranberry Twp, PA
Added 4 mins ago
G
Warehouse Associate I
GAF
New Columbia, PA
- $27.03 USD / hour
Ability to learn to troubleshoot work related issues and communicates issues with maintenance, and Shipping Lead
Added 4 mins ago
Unit Manager, RN
Genesis Healthcare
Hamburg, PA
As a Unit Manager/Director - RN where within an assigned unit you will support the Director of Nursing with the delivery of high quality care while achieving positive clinical outcomes, and…
Added 5 mins ago
DA
Direct Support Professional - Pool
Devereux Advanced Behavioral Health
Homestead, PA
- $18 USD / hour
Safety – Staff provide and ensure a safe environment, constantly supervise individuals, follow program rules and routines, and report and document all safety related incidents.
Added 5 mins ago
Production Planning Manager - Ship Shafting
Ellwood National Forge
Irvine, PA
Added 5 mins ago
GL
Regulatory Affairs Manager, CMC mRNA Vx Development Products
GlaxoSmithKline LLC
Upper Providence, PA
- $113,850 to $189,750 USD / year
…more about GSK and R&D: Our approach to R&D Regulatory Affairs Manager, CMC mRNA Vx Development Products As a Regulatory Affairs Manager in Chemistry, Manufacturing, and Controls (CMC) for…
Added 5 mins ago
HF
Retail Sales Manager
Harbor Freight Tools
SHARON HILL, PA
- $29 to $31.9 USD / hour
186710BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
Added 5 mins ago
Sr. Patient Services Manager
ARAMARK
Wynnewood, PA
Aramark Healthcare+ is seeking candidates for a Sr. Patient Services Manager position at Lankenau Medical Center, located in Wynnewood, PA . The Sr. Patient Service Manager will function as…
Added 5 mins ago
Hearing Instrument Specialist
HearingLife
Monaca, PA
Added 5 mins ago
TB
Relationship Banker I - Warminster PA (Full Time)
TD Bank
Warminster, PA
- Full-time
Drives acquisition in a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach, building meaningful connections that help clients achieve…
Added 5 mins ago
Quality Assurance Senior Project Manager
Quality Technology Services, LLC
Berwick, PA
The Quality Assurance Senior Project Manager is primarily responsible for leading the development and implementation of project specific quality programs in alignment with the QTS Quality…
Added 5 mins ago
Long Term Substitute Teacher Assistant
Columbia Child Development Program
Berwick, PA
Added 6 mins ago
Supervisor Patient Transporter
Geisinger
Bloomsburg, PA
…in resolving employee problems and conflicts. Consults with Manager when necessary. Contributes to conducting interviews, hiring and termination of employees in patient…
Added 6 mins ago
Assistant Nurse Manager - Emergency Department
WellSpan Health
Gettysburg, PA
In the absence of the Nurse Manager (NM), the Assistant Nurse Manager (ANM) assumes roles and responsibilities of the NM or applicable “one up” position.
Added 6 mins ago
Manager, Engagement.ai for Medical
J&J Family of Companies
Horsham, PA
We are searching for the best talent for Manager, Engagement.ai for Medical to be in Horsham, PA .
Added 6 mins ago
Associate Director, Field Reimbursement Strategy and Execution - Oncology (Horsham, PA/Titusville, NJ) - Johnson & Johnson HCS, Inc
J&J Family of Companies
Horsham, PA
…Execution - Oncology. This is an M2 people-leader opportunity to lead three direct reports and shape the strategy, operating model, and execution of the Field Reimbursement Manager…
Added 6 mins ago
Associate Director Business Engagement
J&J Family of Companies
Horsham, PA
…also drives continuous improvement of the ERC (JJIA) audit program, including setting the ERC (JJIA) auditor…
Added 6 mins ago
AE
Manager|Neshaminy 24|P1-2031647-2
AMC Entertainment Inc.
Bensalem, PA
- $21.6 to $22.75 USD / hour
Job Description As a Manager, you'll lead operations and people with purpose-supporting AMC's Mission while bringing our Values to life. You'll drive results through coaching,…
Added 6 mins ago
Unit Clerk - MG4 Telemetry - Days
Trinity Health
Langhorne, PA
Establishes and maintains open lines of communication with the Nurse Manager and staff.
Added 6 mins ago
Nurse Assistant - MS1D Oncology - Nights
Trinity Health
Langhorne, PA
Appropriately seeks assistance of the Nurse Manager of designee for conflict resolution.

Closed listing

Marriott

Guest Services Manager

Half Moon Bay, CA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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