Jobs in the United States

25+ jobs

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Added 11 mins ago
Director, Land & Development
Champion Home Builders Inc.
Troy, MI
This role serves as the functional lead for the front end of the development lifecycle, from market evaluation and site sourcing through feasibility, due diligence, acquisition, and…
Added 12 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Work with the Program Supervisor to lead and participate in professional development in academic best practices
Added 12 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Work with the Program Supervisor to lead and participate in professional development in academic best practices
Added 12 mins ago
Administrative Coordinator - Workforce Development
Arab Community Center for Economic and Social Serv
Detroit, MI
…day-to-day operations of division. This employee may supervise or lead the work of other administrative…
Added 14 mins ago
Guest Relations Manager
Marriott
Vail, CO
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Added 38 mins ago
Future Leader Administrator in Training, AIT
Genesis Healthcare
Harrisville, WV
Bachelor’s degree (preferably in healthcare administration, business, or a related field) is required.
Added 38 mins ago
Store Manager
Barnes & Noble Education
WEST LIBERTY, WV
The Store Manager is the leader of the campus store, responsible for the overall success of the business by delivering an exceptional customer experience, driving financial performance, and…
Added 49 mins ago
Program/Project Planner IV
General Atomics
Huntsville, AL
Typically requires a Bachelors degree in Business Administration, Management or a related discipline and ten or more years of progressive professional experience in program planning,…
Added 49 mins ago
RF Communications Engineer
Leidos
Huntsville, AL
The Lead RF Communications Engineer will support the Leidos Space Platforms Portfolio in the development of a lunar terrain vehicle system and support equipment, primarily responsible for…
Added 51 mins ago
MC
Growth Strategies Analyst
MERITRUST CREDIT UNION
Wichita, KS · BROOMFIELD, CO
- $68,986.89 to $86,233.61 USD / year
Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member…
Added 51 mins ago
Public Health Planner
Cerro Gordo County Department of Public Health
Mason City, IA
…issues facing the community; assists with department plans development and is responsible for researching, developing and writing grant proposals to support external funds development and…
Added 54 mins ago
KI
Revenue Cycle Supervisor
Ketchikan Indian Community
KETCHIKAN, AK
- $32.2 to $48.29 USD / hour
Added 54 mins ago
SA
Supervisor Customer Service - CMH
Southwest Airlines Co.
Columbus, OH
- $36 to $37.5 USD / hour
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They…
Added 56 mins ago
SO
ACCOUNTANT (UMP)
State of Illinois
Springfield, IL
- $5,127 to $7,135 USD / month
Requires knowledge, skill and mental development equivalent to completion of four (4) years college with courses in business administration and accounting OR four (4) years of technical…
Added 56 mins ago
SO
Assistant Family and Community Resource Center (FCRC) Administrator
State of Illinois
Chicago, IL
- $9,850 to $10,850 USD / month
Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in a social or human services field.
Added 59 mins ago
Senior Manager, Accounting
Jobgether
Remote, United States
As Senior Manager, Accounting, you will lead financial accounting activities, maintain strong internal controls, and ensure the reliability of financial information across the business.…
Added 59 mins ago
J
Director, Contractual Financial Oversight
Jobgether
Remote, United States
- $106,913 to $139,910 USD / year
Master's degree in Business Administration, Finance, Healthcare Administration, Supply Chain Management, or a related field.
Added 1 hour ago
IE
Technical Project Manager
Idea Entity
Remote, United States
- $125,000 to $165,000 USD / year
We are looking for an experienced, customer-focused Technical Project Manager to lead the execution of technology projects across government and commercial customers. This role serves as a…
Added 1 hour ago
SO
INFORMATION SYSTEMS TECHNICAL CONSULTANT - 82575
State of Tennessee
TN
- From $79,320 USD / year
…Officer in overseeing and maturing TennCare's enterprise IAM program. The position will serve as the operational and strategic lead for identity lifecycle governance, access control…
Added 1 hour ago
SO
HEALTH AND SAFETY TECHNICAL SPECIALIST 1-3* - 11102026-82614
State of Tennessee
TN
- $5,151 to $6,437 USD / month
…education, skill level, and all other appropriate factors, including business needs. Within 6 months of hire, employees must demonstrate successful mastery of corresponding work…
Added 1 hour ago
SO
DIRECTOR OF CRISIS SERVICES, SUICIDE PREVENTION AND DISASTER MANAGEMENT - 82779
State of Tennessee
TN
- $79,320 to $125,604 USD / year
The Tennessee Department of Mental Health and Substance Abuse Services (TDMHSAS) is the state's lead agency for planning, developing, funding, and overseeing services and supports for…
Added 1 hour ago
SO
DHS PROGRAM COORDINATOR - 11102026-82345
State of Tennessee
TN
- $4,098 to $5,129 USD / month
…coordination. At least two years of this experience must have been in Program policy development, federal program contract management, case management, eligibility determination, or process…
Added 1 hour ago
SO
CHIEF INFORMATION OFFICER - 82788
State of Tennessee
TN
- $140,000 to $190,000 USD / year
Lead cybersecurity awareness, incident response readiness, vulnerability management, and business continuity planning.
Added 1 hour ago
SO
CHIEF FINANCIAL OFFICER - 82787
State of Tennessee
TN
- $165,000 to $195,000 USD / year
Lead fiscal administration and oversight of state and federal grants, including budgeting, reimbursement, financial monitoring, compliance, disbursement, and closeout.
Added 1 hour ago
Customer Success Manager (EFUNDS for Schools)
Swivel Transactions LLC
San Antonio, TX · Grand Rapids, MI
Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related field.

Marriott

Guest Relations Manager

Vail, CO, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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