Jobs in the United States

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Added 2 mins ago
Sales manager
Michaels Stores, Inc.
United States
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 2 mins ago
MS
Full Time Sales Manager
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 5 mins ago
Customer Service Lead
C&S Wholesale Grocers, Inc.
Charlevoix, MI
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the…
Added 5 mins ago
Housekeeping Supervisor
UHS
WINSTON-SALEM, NC
…Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the…
Added 5 mins ago
Chief Financial Officer - Prairie St. John's Behavioral Health Hospital
UHS
FARGO, ND
…Facilitates weekly A/R meeting with CEO and Business Office Manager to communicate results and monitor areas of weakness. Monitors and affects as needed relationship between Business…
Added 5 mins ago
MGR - DIETARY/FOOD SVCS
UHS
LAWRENCEVILLE, GA
Due to continued growth, we are seeking an experienced Food Service / Dietary Manager to be responsible for managing and coordinating all activities of the Food Service Department which…
Added 5 mins ago
Nursing Services Manager
UHS
WINSTON-SALEM, NC
…Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the…
Added 5 mins ago
CA
Food Service Worker
Crawford Ausable School District
Grayling, MI
- $15.05 USD / hour
This position is responsible to the Food Service Manager, Grayling High School. It involves preparing, portioning, and serving food for the high school food service program and for other…
Added 5 mins ago
Maintenance Manager
Arbre Farms Corporation
Walkerville, MI
Job Title: Maintenance Manager Position Reports To: Plant Manager FLSA Status: Salary - This is a full-time permanent position eligible for enrollment in company benefit plans after 60 days…
Added 5 mins ago
CI
Machine Operator II - 3rd Shift
Caterpillar, Inc.
Menominee, MI
- $21 USD / hour
Meet or exceed production requirements or notify Team Lead or Manager of reason for deviation from standards.
Added 5 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
White Lake, MI
- $17 to $19 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 5 mins ago
Assistant Club Manager
BJs Wholesale Club
Chesterfield, MI
This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid…
Added 5 mins ago
Supervisor, Dealer Support (Hybrid)
Concentrix
Farmington Hills, MI
Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions
Added 5 mins ago
AU
Security Badging Manager
Allied Universal
Sterling Heights, MI
- $26.75 USD / hour
The Badging Manager oversees the client’s Badging Center with regards to day-to-day operations, supervision of staff, responding to customer service requests, issuing access cards in a…
Added 5 mins ago
SC
Sales Coordinator
Sun Communities
Muskegon, MI
- $15 to $16 USD / hour
…community events, and other related materials as directed by their manager (Essential) * Assists prospective residents by checking the status of Sun Homes inventory (Essential) * Reviews…
Added 5 mins ago
Manager of Nursing Clinical Operations / RN / Registered Nurse / FT / DAYS
UHS
AMARILLO, TX
POSITION SUMMARY: The Manager is responsible for ongoing, effective operations and the assessment and improvement of activities. Such responsibilities encompass the internal functioning of…
Added 5 mins ago
Supply Chain Manager
KLATencor Corporation
Ann Arbor, MI
…Group/DivisionKLA has manufacturing sites worldwide. The Global Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering, Installation and…
Added 6 mins ago
Area Human Resources Manager - Metro Detroit
Sunrise Senior Living
Detroit, MI
As an Area Human Resources Manager, you lead HR strategy and operations across multiple Sunrise communities, ensuring strong recruitment, compliance, and team member engagement.
Added 6 mins ago
RR
Learning and Development Program Manager
R1 RCM
Detroit, MI
- $65,478 to $96,885.29 USD / year
…to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration…
Added 6 mins ago
Sr Analyst Advanced Business Analytics
Ally
Detroit, MI
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 6 mins ago
BH
Office Manager
BrightSpring Health Services
LANSING, MI
- $26 to $29 USD / hour
Join Our Team as an Office Manager at Rehab Without Walls!
Added 6 mins ago
RN Utilization Review Care Manager PRN
Intermountain Health
Lansing, MI
Added 6 mins ago
Product Mgr II
RELX INC
Lansing, MI
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 6 mins ago
Project Manager
Maximus
Lansing, MI
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 6 mins ago
CG
GENERAL MANAGER
Compass Group, North America
Lansing, MI
- $85,000 to $95,000 USD / year
Great dining is about more than great food. It’s about the people who make every diner feel welcome. As General Manager at this busy corproate dining account (new business), you’ll lead the…

Marriott

Guest Relations Manager

Vail, CO, United States

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Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

MIRJ

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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