Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
Project Quality Manager - Kiewit Power Constructors
Kiewit
Lenexa, KS
Located on one of Kiewit’s project sites, the Project Quality Manager (PQM) is responsible for the development, implementation and management of a site specific quality plan and all other…
Added 11 mins ago
Senior Retail Manager
University of Michigan
Ann Arbor, MI
…employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining…
Added 11 mins ago
Fire, Safety, and Health Building Inspector
University of Michigan
Ann Arbor, MI
Program Manager for Student Life Fire Protection Systems including Hoods, Ansul, internal fire doors, individual smoke detectors, fire suppression, and Fire code compliance. Generate and…
Added 16 mins ago
Supervisory Program Specialist
Veterans Affairs, Veterans Health Administration
Portland, OR
Added 51 mins ago
Lead Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Castle Point, NY
Added 51 mins ago
Global Accounts Program Manager
AVI SPL LLC
KEW GARDENS, NY
The Program Manager, Global Accounts is a member of AVI-SPL's senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to…
Added 51 mins ago
OnCall Assistant Banquet Manager
Crescent Hotels & Resorts
SYRACUSE, NY
Added 52 mins ago
Payroll Manager
The Vertex Companies LLC
NEW YORK, NY
…and deliver meaningful impact. Job Description The Payroll Manager is responsible for overseeing and managing the organization's domestic and international payroll operations, ensuring…
Added 53 mins ago
Lead, Interior Design
We work Management LLC
NEW YORK, NY
…travel may be required. The Global Design Studio group is an international, interdisciplinary team that includes architects, interior designers, graphic artists, and workplace strategists.…
Added 53 mins ago
Manager, Interior Design
We work Management LLC
NEW YORK, NY
…tomorrow's world at work.About the Opportunity WeWork seeks a Design Manager with at least eight years of experience for our Global Design Studio. The Design Manager will create vibrant…
Added 1 hour ago
Senior Social Worker-Home Based Primary Care
Veterans Affairs, Veterans Health Administration
Grand Junction, CO
Added 1 hour ago
Senior Social Worker-Home Based Primary Care
Veterans Affairs, Veterans Health Administration
Grand Junction, CO
Added 1 hour ago
Account Manager -SMB Sales
Verizon Communicatio
Boulder, CO
…commission. Planning to go above and beyond? Our commission program allows unlimited opportunity, which could allow top earners to exceed compensation plans and compete for various sales…
Added 2 hours ago
Vice President, Client Success
Visa USA Inc
Denver, CO
…priorities, and progress. Travel - Be available for domestic and international travel up to approximately 20% of the time. This is a hybrid position. Expectation of days in office will be…
Added 2 hours ago
Vice President, Client Success
Visa USA Inc
Denver, CO
…priorities, and progress. Travel - Be available for domestic and international travel up to approximately 20% of the time. This is a hybrid position. Expectation of days in office will be…
Added 2 hours ago
Registered Nurse - Nurse Manager
Veterans Affairs, Veterans Health Administration
Martinsburg, WV
Added 2 hours ago
Registered Nurse - Inpatient Mental Health
Veterans Affairs, Veterans Health Administration
Martinsburg, WV
Added 2 hours ago
Medical Support Assistant - Advanced
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 2 hours ago
Section Chief Podiatrist (Surg Adv Rft/Ank)
Veterans Affairs, Veterans Health Administration
Birmingham, AL
Added 3 hours ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan
Flint, MI
Reporting to the Director of the Center for Global Engagement and Senior International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination,…
Added 3 hours ago
Global and Experiential Learning Program Manager (Hybrid)
University of Michigan Flint
Flint, MI
…the Director of the Center for Global Engagement and Senior International Officer, the Global and Experiential Learning Program Manager will lead the development, coordination, and…
Added 3 hours ago
Key Account Manager - UniFirst
UniFirst Corporation
Grovetown, GA
The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts.…
Added 3 hours ago
Medical Records Technician (Coder)- Auditor
Veterans Affairs, Veterans Health Administration
Albuquerque, NM
Added 6 hours ago
Financial & Budget Analyst - SOM Psych Financial Mgmt
UMB Staff
Baltimore, MD
…State of Maryland, and providing expertise at a national and international level. We are staffed with 85 full-time and 30 part-time faculty and provide a robust array of evidenced based…
Added 7 hours ago
Data Operations Manager, Scientific Data
Axiom
South San Francisco, CA
- Manage compound sourcing, purchasing, sample manifests, inventory, international shipping, and customs documentation so laboratories have the right materials when they need them.

Marriott

Guest Relations Manager

Orlando, FL, United States

$74,000 to $95,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,000 to $95,000 USD / year
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 30, 2026

Original job description

Additional Information Relocation Assistance Available

Job Number 26142181

Job Category Rooms & Guest Services Operations

Location 4046 Central Florida Parkway, Orlando FL 32837, United States VIEW ON MAP (https://www.google.com/maps?q=4046%20Central%20Florida%20Parkway%2C%20Orlando%20FL%2032837%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $74,000 - $95,000 Annually

Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Payroll
Financial management
Customer service
Coaching
Documentation

Report this job