Jobs in the United States

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Senior Mainframe CICS Systems Programmer
ADP
San Dimas, CA
- $93,400 to $230,000 USD / year
As a senior technical leader, you will partner with development, operations, architecture, and infrastructure teams to ensure the stability, performance, resiliency, and modernization of…
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VR
Assistant Manager of Kirkwood Rentals
Vail Resorts
Kirkwood, CA
- $25 USD / hour
The assistant manager of Kirkwood Rentals will oversee operations of two medium-high volume, seasonal rental store locations. The assistant manager is a key holder and acts as…
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Regional Account Manager, Los Angeles West
Walgreens
West Hollywood, CA
…Works across highly matrixed field organization including store operations, managed markets sales, government affairs,…
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Loan Operations Group Manager
TEKsystems
El Monte, CA
- $150,000 to $180,000 USD / year
We are seeking an experienced Loan Operations Group Manager to lead and oversee multiple loan servicing functions within a growing financial institution. This leadership role is responsible…
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Specialty Unit Charge RN - Labor and Delivery/Baldwin Park
Kaiser Permanente
Baldwin Park, CA
Functions as a Lead of the healthcare team, coordinates departmental operations that ensure quality patient care in a safe, healing environment that is patient and family centered.…
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Manager, Facilities Operations - Marina Hospital
Cedars-Sinai
Marina del Rey, CA
The Manager, Facilities at Marina Hospital (CSMH) is responsible for planning, maintaining and managing hospital facilities, equipment, and systems. This position works closely with senior…
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Temp ASM
Dollar Tree
Lake Forest, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Nurse Manager II, Adult Family Medicine
Kaiser Permanente
Union City, CA
Manages ambulatory operations to support patient care by: providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and…
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VR
Culinary Manager/Chef - Zephyr Lodge
Vail Resorts
Truckee, CA
- $27 to $30 USD / hour
…few steps from the Tahoe Zephyr Express lift. The Culinary Manager/Chef position for this location specifically, is a dynamic role requiring a well-rounded and experienced chef with…
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Financial Consultant Partner - Woodland Hills, CA
Charles Schwab
Woodland Hills, CA
A valid and active FINRA Series 7 license required
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Event Operations Supervisor - JW Marriott Desert Springs
Encore
Palm Desert, CA
- $28.75 to $29.75 USD / hour
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
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Program Manager
Diraq
United States
- $160,000 to $180,000 USD / year
The ideal Program Manager for a quantum computing startup combines traditional program management rigor, deep-tech product development expertise, and the ability to thrive in a highly…
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Management Analyst II/Executive Assistant
City of Alexandria
Alexandria, VA
- $58,320.86 to $81,757 USD / year
Partner with fellow City Manager's Office staff to evaluate the efficiency and effectiveness of office operations and provide recommendations to increase productivity and coordination.
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Assistant Nurse Manager, NICU MCH
Kaiser Permanente
San Marcos, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant…
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Assistant Store Manager
Extra Space Storage
Cerritos, CA
- $20.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
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Retail Front End Supervisor - Full-Time
Burlington
Pinole, CA
- $18.9 to $20.9 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
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Assistant Store Manager
Extra Space Storage
Norwalk, CA
- $20.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
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Senior BDR Trainer and Program Manager
Infoblox
Tallahassee, FL · Raleigh, NC
We have an opportunity for a Senior BDR Trainer and Program Manager to join our Global Business Development team in the Eastern United States, reporting to the Director, Business…
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Clinical Services Manager - Central Arkansas - Primary Care Clinics
University of Arkansas for Medical Sciences
Remote, United States
Day Shift (United States of America) · Persons must have proof of legal authority to work in the United States on the first day of employment
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Retail Shortage Control - Part Time
Burlington
WEST HILLS, CA
- $18.42 USD / hour
- Part-time
You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
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Retail Stocking Manager
Harbor Freight Tools
Hanford, CA
- $28 to $30.8 USD / hour
187156BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
Added 1 min ago
Transmission Planning Advisor
Southern California Edison
Romoland, CA
…cycle of a project. Serves as the single point of contact for Operations through the Construction phase of your projects. Provides support to Operations for maintenance related…
Added 1 min ago
IT Project Manager II
Ross Stores, Inc.
Dublin, CA
The IT Project Manager II (Cybersecurity) is accountable for delivering medium-to-high complexity cybersecurity projects and programs. The role leads project planning and governance,…
Added 1 min ago
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Retail Shortage Control - Part Time
Burlington
Emeryville, CA
- $20.34 USD / hour
- Part-time
You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.
Added 1 min ago
IT Project Manager II
Ross Stores, Inc.
Dublin, CA
The IT Project Manager II (Cybersecurity) is accountable for delivering medium-to-high complexity cybersecurity projects and programs. The role leads project planning and governance,…

Marriott

Front Office Manager

PHILADELPHIA, PA, United States

Apply on careers.marriott.com About employer

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Job details

Experience: High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

Responsible for all front office functions and staff. Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
Verifies recognition of employees is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to verify that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Verifies compliance with all Front Office policies, standards and procedures.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Maintaining Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Establishes challenging, realistic and obtainable goals to guide operation and performance.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies employees are treated fairly and equitably.
Manages employee progressive discipline procedures for Front Office Staff.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on careers.marriott.com About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Regulatory compliance
Documentation
Customer service
Coaching
Leadership

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Work requirements

Jobs in the United States