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Senior Project Manager
Energy Solutions - USA
Chicago, IL
Energy Solutions is seeking a Senior Project Manager manages large, complex programs, projects, and client engagements that require advanced project management expertise, stakeholder…
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Special Assignment Admin
Federal Express Corporation
Kansas City, MO
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
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Special Assignment Admin-1
Federal Express Corporation
Henderson, NV
- $17.2 to $22.08 USD / hour
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
Added just now
Revenue Integrity Analyst Senior
Cottage Health
Remote, United States
…communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping…
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Occupational Therapist Home Health-Per Diem
Humana
Nashville, TN
Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient and within the guidelines of the rehabilitation program as a whole.
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Expert Program Manager - Clean Energy Transportation
Pacific Gas And Electric Company
Oakland, CA
The CET team is looking for a highly skilled Program Manager to lead our Pre-Owned EV Rebate Program and other strategic initiatives to promote EV adoption. This will require an ability to…
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Physician Relationship Account Manager
Flourish Research
Remote, United States
- $65,000 to $82,000 USD / year
We are actively hiring a Physician Realtionship Account Manager (PRAM)
Added 1 min ago
PP
Territory Sales Representative - Flushing New York City NY
Phathom Pharmaceuticals
Remote, United States
- $90,000 to $140,000 USD / year
…health care professionals. Reporting to the Regional Sales Manager, this individual will promote the company’s first ever product calling on Gastroenterologists, Advanced Practice…
Added 1 min ago
PP
Strategic Account Specialist - South Central PA/Northern VA
Phathom Pharmaceuticals
Remote, United States
- $125,000 to $155,000 USD / year
…advanced practice providers. Reporting to the Regional Sales Manager, the SAS represents an expanded scope role with broader influence, greater travel requirements, and cross-territory…
Added 1 min ago
PP
Strategic Account Specialist - South Central PA/Northern VA
Phathom Pharmaceuticals
Remote, United States
- $125,000 to $155,000 USD / year
…advanced practice providers. Reporting to the Regional Sales Manager, the SAS represents an expanded scope role with broader influence, greater travel requirements, and cross-territory…
Added 1 min ago
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Project Manager
Persado
Remote, United States
- $78,000 to $100,000 USD / year
We’re seeking a Project Manager with a strong background supporting enterprise clients in the financial services industry. In this role, you will own the end-to-end program management of a…
Added 1 min ago
Account Manager - Northeast (REQ926)
Spartech
Remote, United States
…Many of our materials are used in products you might see every day - for example if you start your morning with a yogurt or your child eats a single serving peanut butter - you may have…
Added 1 min ago
Business Development Manager (REQ927)
Spartech
Remote, United States
…Many of our materials are used in products you might see every day - for example if you start your morning with a yogurt or your child eats a single serving peanut butter - you may have…
Added 1 min ago
PC
Front Desk Coordinator (Pediatric/Orthodontic)
Premier Care Dental Management
Port Washington, NY
- $18 to $23 USD / hour
Assist with various office duties as directed by the Practice Manager.
Added 1 min ago
OM
Certified Medical Assistant
One Medical
Darien, CT
- $24 to $26 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 1 min ago
OM
Certified Medical Assistant
One Medical
West Hartford, CT
- $25.75 to $27.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 1 min ago
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Certified Medical Assistant
One Medical
Westport, CT
- $25.75 to $27.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 1 min ago
Registered Nurse (RN), Day Shift, Med Surg Oncology
White Oak Medical Center
Silver Spring, MD
…guidance provided by more senior nurses and the Clinical Nurse…
Added 1 min ago
CM
Intake Representative I
Centene Management Company LLC
Remote, United States
- $15.87 to $27.25 USD / hour
Determines whether patients are eligible to receive health care benefits under the insurance program by determining the patients’ status/eligibility the Primary Care Manager (doctor) type,…
Added 1 min ago
CM
Project Manager II - Risk Adjustment
Centene Management Company LLC
Remote, United States
- $70,100 to $126,200 USD / year
…lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills…
Added 1 min ago
RN Emergency Department
The Hospital of Central Connecticut
New Britain, CT
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of…
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Psychiatric Technician (PCT, Tech, Crisis, Acute) - Inpatient Geriatric Unit
Manchester Memorial Hospital
Manchester, CT
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of…
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Behavioral Health Secretary (Medical, Admin) - Adolescent Ambulatory
Manchester Memorial Hospital
Manchester, CT
This position reports to the Administrative Manager for Adult Ambulatory BH. Works collaboratively with the Administrative Manager, Medical Director, Clinical Coordinator, the Director of…
Added 1 min ago
Environmental Services Aide
St. Vincent's Medical Center
Bridgeport, CT
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of…
Added 2 mins ago
Restaurant Manager
Shake Shack Enterprises, LLC
Minneapolis, MN
Access to Employee Assistance Program on Day 1

Marriott

Front Desk Manager Overnight

KISSIMMEE, FL, United States

$62,000 to $78,000 USD / year

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Job details

Pay: $62,000 to $78,000 USD / year
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Oct 29, 2026

Original job description

Additional Information Overnight Shift, Bonus Eligible, Relocation Assistance Available

Job Number 26142013

Job Category Rooms & Guest Services Operations

Location 6000 W. Osceola Parkway, KISSIMMEE FL 34746, United States VIEW ON MAP (https://www.google.com/maps?q=6000%20W.%20Osceola%20Parkway%2C%20KISSIMMEE%20FL%2034746%2C%20United%20States)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $62,000-$78,000 Annually

Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel - offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Front Desk
Supervise staff
Communication skills
Decision making
Customer service
Coaching
Process improvement
Regulatory compliance
Documentation
Leadership

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