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Added 1 min ago
Manager Advanced Practice Providers
Ascension
Elk Grove Village, IL
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 1 min ago
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Credit Analyst
GPAC
Boulder, CO
- $70,000 to $90,000 USD / year
…Credit Analysts create relationships with Loan Officers and management to quickly and efficiently service clients’ needs. This is an opportunity to start your career path in banking with…
Added 3 mins ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
Onboarding and Training: Complete an in-depth onboarding program, including shadowing live courses, participating in debrief sessions, and mastering the assigned certificate program.
Added 3 mins ago
CU
Part-Time Online Course Facilitator: AI Strategy and Organizational Change
Cornell University
Remote, United States
- Part-time
Onboarding and Training: Complete an in-depth onboarding program, including shadowing live courses, participating in debrief sessions, and mastering the assigned certificate program.
Added 4 mins ago
G
Diagnostic Delivery Lead
GSK
Waltham, MA · Collegeville, PA
- $123,000 to $205,000 USD / year
…with Diagnostic Strategy, Biomarker, Clinical Operations, Data Management, Regulatory, Quality and Procurement colleagues, and with external CROs, laboratories and…
Added 5 mins ago
C
Class A Local Driver – Pontotoc, MS
Centerline
Pontotoc, MA
- $25 USD / hour
Hauling: Geotextiles (large rolls), geogrids (large rolls), along with various erosion management products (turf reinforced mats, hydro-mulch, wattles, silt fences, etc
Added 5 mins ago
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Nursery General Manager Trainee
GPAC
Tennessee
- $78,000 to $84,000 USD / year
Must be willing to travel and relocate for training and future General Management opportunities.
Added 5 mins ago
WS
Archway Teacher of Handicapped
Woods Services
Atco, NJ
- From $57,500 USD / year
…child study team in the development of an appropriate school program. Teachers are knowledgeable about the educational process of handicapped students. They organize an appropriate…
Added 5 mins ago
WS
Archway Teacher of Handicapped
Woods Services
Vineland, NJ
- From $57,500 USD / year
…child study team in the development of an appropriate school program. Teachers are knowledgeable about the educational process of handicapped students. They organize an appropriate…
Added 5 mins ago
WS
PA Certified Special Education Teacher
Woods Services
Langhorne, PA
- From $61,500 USD / year
The Special Education Teacher is responsible for the design and implementation of an Individualized Education Program (IEP) for each student assigned to classroom.
Added 5 mins ago
WS
Archway Teacher of Handicapped
Woods Services
Hamilton, NJ
- From $57,500 USD / year
…child study team in the development of an appropriate school program. Teachers are knowledgeable about the educational process of handicapped students. They organize an appropriate…
Added 5 mins ago
WS
Archway School Nurse
Woods Services
Hamilton, NJ
- From $65,000 USD / year
To service children with special needs during the regular ten-month school year, and a special extended school year program during the summer. The School Nurse will establish/maintain a…
Added 6 mins ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
…processes associated with the full datacenter lifecycle including management and operations. We are looking for a Senior Principal Technical Program Manager to coordinate and drive the…
Added 6 mins ago
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Class A CDL Truck Driver
Centerline
Chicago, IL
- $29 USD / hour
Freight Handling: Hose management to hook up to Silo
Added 7 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Added 7 mins ago
Assistant Director
HHS Environmental Services, LLC (USA)
Brownsville, TX
Lead and manage team member training, development, assignments, and schedules
Added 13 mins ago
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Sr. Risk Control Consultant
GPAC
Livonia, MI
- $95,000 to $140,000 USD / year
Bachelor’s degree in architecture, construction management, building science, facilities management, civil or mechanical engineering, or a related field. Equivalent technical training and…
Added 17 mins ago
Pharmacy Business Support Specialist
CHS Pharmacy Services, Inc.
Winston Salem, NC
Manage documentation and assist in our pharmacy financial assistance program processes.
Added 17 mins ago
Pharmacy Technician I
North Carolina Baptist Hospital
Winston Salem, NC
Successful completion of a formal technician training program preferred.
Added 17 mins ago
Clinical Pharmacist PRN
North Carolina Baptist Hospital
Winston Salem, NC
Participates in the management of medical emergencies when applicable.
Added 17 mins ago
Clinical Pharmacist
North Carolina Baptist Hospital
Winston Salem, NC
Participates in the management of medical emergencies when applicable.
Added 20 mins ago
TC
Surgical Technologist II - Austin LDRP, Full Time Nights
Texas Children\'s
Austin, TX
- Full-time
Required Educational program completion for surgical technologists which may include operating room/surgical training completed in the army, navy, air force, marine corps, or coast guard of…
Added 20 mins ago
Surgical Technologist II
Texas Children\'s
Conroe, TX · The Woodlands, TX
Educational program completion for surgical technologists which may include operating room/surgical training completed in the army, navy, air force, marine corps, or coast guard of the…
Added 21 mins ago
FS
School Bus Driver
First Student
Wichita, KS
- $24 USD / hour
No experience is necessary to become a school bus driver! We are here to help you succeed with expert training and guidance to help you become a safe and professional First Student school…
Added 22 mins ago
Cloud Solutions Architect
Rapid Cycle Solutions, LLC
Springfield · Springfield, VA
Rapid Cycle Solutions LLC (RCS) is an innovative small business providing IT and management consulting services to the U.S. Federal Government and commercial clients. We have unique…

Closed listing

Marriott

Front Desk Manager (NE)

NEW YORK, NY, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Understands employee positions well enough to perform duties in employees' absence.
Handles employee questions and concerns.
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Strives to improve service performance.
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
Supports same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.
Assists in the review of comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides feedback to individuals based on observation of service behaviors.
Participates in an ongoing employee recognition program.
Supports training when appropriate.
Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About employer

More about this job

Skills

Front Desk
Communication skills
Decision making
Microsoft Office
Customer service
Coaching
Loss prevention

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