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Added 2 mins ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added 2 mins ago
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Engagement Manager (Remote-Data Center Exp.)
TEKsystems
Richardson, TX
- $80,000 to $120,000 USD / year
…growth solution for enterprises today. We unleash growth through technology, strategy, design, execution, and operations with a customer-first mindset for bold business leaders. We deliver…
Added 2 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 10 mins ago
CG
ORDER BUILDER (PART TIME)
Compass Group, North America
Norton Shores, MI
- $15.36 USD / hour
- Part-time
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their…
Added 11 mins ago
Installation Technician II - Journeyman Electrician
Allied Universal
Wyoming, MI
Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm…
Added 11 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
Insight Global is seeking an experienced IT Program Manager to support a large-scale, global IT transformation for one of our clients. This individual will own the execution of a multi-year…
Added 11 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
Strategic planning: Translate vehicle strategy, cycle plans, and technology vectors into architecture decisions, investment priorities, and resource plans, ensuring a 5–10 year view shapes…
Added 11 mins ago
RR
Learning and Development Program Manager
R1 RCM
Detroit, MI
- $65,478 to $96,885.29 USD / year
At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and…
Added 11 mins ago
Sr Analyst Advanced Business Analytics
Ally
Detroit, MI
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 11 mins ago
Unit Clerk
Behavioral Center of Michigan
Detroit, MI
AGE (s) OF PATIENTS SERVED AND AGE-SPECIFIC TECHNOLOGY:
Added 11 mins ago
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Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
The team governs the reusable patterns and boundaries that let the business move fast without fragmenting, organizes information around the business domains it serves, and maintains a…
Added 11 mins ago
Senior Manager - Cybersecurity Compliance
CVS Health
Lansing, MI
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 11 mins ago
PMI Agile Communication Skills Associates Degree Manager
COOLSOFT
Lansing, MI
This position is for an experienced Program/ Project Manager to lead multiple Information Technology (IT) programs and projects supporting DTMB – Center for Shared Solutions (CSS)…
Added 11 mins ago
Project Manager
Maximus
Lansing, MI
Maximus is seeking an experienced Journeyman Program/Project Manager to lead the Rapid FCL Prototype Program. The Journeyman Program/Project Manager will be responsible for leading and…
Added 11 mins ago
Operations Health Manager
Arab Community Center for Economic and Social Serv
Dearborn, MI
Job Summary: Under limited direction from a senior level manager, the Operations Health Manager uses specialized knowledge in mental health and substance abuse treatment and skills obtained…
Added 11 mins ago
Project Manager - Hybrid - In Person Interview
MSys Inc.
Lansing, MI
This position is for an experienced Program/Project Manager to lead multiple Information Technology (IT) programs and projects supporting client organization. Projects/programs are…
Added 11 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Lansing, MI
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 13 mins ago
FLEX Manager, Command Center, Digital + Technology Transformation
Marriott
Remote, United States
The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s…
Added 15 mins ago
Senior Manager, Digital Distribution
Sony Interactive Entertainment (SIE)
San Mateo, CA
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 26 mins ago
Financial Strategist
Panasonic
De Soto, KS
…candidate for this position will report directly to our VP/Sr Manager of Finance in PECNA management team and play an instrumental role in the financial future of the…
Added 26 mins ago
HR Business Partner I
Panasonic
De Soto, KS
…As part of our team, you’ll help push the limits of battery technology, enhancing performance and efficiency in sustainable…
Added 36 mins ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western VA)
Nationwide Mutual Insurance Co.
VA
Position Nationwide as a provider of choice by communicating product, technology, underwriting, service, and company-priority information in a clear and compelling manner.
Added 36 mins ago
Consultant, Workforce Management Analytics
Nationwide Life and Annuity Insurance Co
OH · AZ
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Added 36 mins ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western TN)
Nationwide Mutual Insurance Co.
TN
Position Nationwide as a provider of choice by communicating product, technology, underwriting, service, and company-priority information in a clear and compelling manner.
Added 37 mins ago
Store Manager
Barnes & Noble Education
WEST LIBERTY, WV
The Store Manager leads a vibrant hub of college life and learning, creating retail experiences that engage students, support faculty, and build alumni loyalty. Through strategic…

Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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