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Retail Coordinator
TJX Companies
Cody, WY
- $15.5 to $16 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
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Retail Key Carrier
TJX Companies
Omaha, NE
- $17 to $17.5 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
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Loss Prevention Customer Service Associate II Tactical w/uniform
TJX Companies
Lawrence, MA
- $16.25 to $18.6 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
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Loss Prevention Associate II
TJX Companies
Rehoboth Beach, DE
- $15 to $18.6 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
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Loss Prevention Associate ll
TJX Companies
Tucson, AZ
- $15.45 to $18.6 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 2 mins ago
Store Manager
TJX Companies
Hendersonville, NC
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 2 mins ago
TC
Full-Time Loss Prevention Tactical
TJX Companies
Albuquerque, NM
- $13.75 to $18.6 USD / hour
- Full-time
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 2 mins ago
Assistant Store Manager
TJX Companies
San Marcos, CA
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 2 mins ago
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Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added 2 mins ago
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Engagement Manager (Remote-Data Center Exp.)
TEKsystems
Richardson, TX
- $80,000 to $120,000 USD / year
DescriptionThink of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution, and operations with a…
Added 2 mins ago
TC
Key Carrier Coordinator
TJX Companies
Parsippany, NJ
- $17.92 to $18.42 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 2 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 3 mins ago
Assistant Store Manager
TJX Companies
Valdosta, GA
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 3 mins ago
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Admin Coordinator
TJX Companies
Big Rapids, MI
- $15 to $15.5 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 4 mins ago
Assistant Store Manager
TJX Companies
Daytona Beach, FL
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 4 mins ago
TC
Full-Time Key Carrier
TJX Companies
Atlanta, GA
- $15.25 to $15.75 USD / hour
- Full-time
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 4 mins ago
C Shift Equipment Operator - Exceptions
TJX Companies
Memphis, TN
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 4 mins ago
TC
Retail Loss Prevention Associate Part-Time Miami Gardens
TJX Companies
Miami Gardens, FL
- $15 to $18.6 USD / hour
- Part-time
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 4 mins ago
TC
Retail coordinator
TJX Companies
Paducah, KY
- $14.75 to $15.25 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 10 mins ago
Customer Service Lead
C&S Wholesale Grocers, Inc.
Charlevoix, MI
…better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family®…
Added 10 mins ago
CI
Machine Operator II - 3rd Shift
Caterpillar, Inc.
Menominee, MI
- $21 USD / hour
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders…
Added 11 mins ago
REGISTERED NURSE (RN):8-hour Day Shift (06:30am-03:00pm)
UHS
SHIPPENSBURG, PA
…services for adults as well as an adolescent inpatient psychiatric program for youth ages 13-17. We also have two substance use disorder outpatient offices in Carlisle and Chambersburg. Our…
Added 11 mins ago
CW
Part-time barista
C&S Wholesale Grocers, Inc.
Grand Haven, MI
- Part-time
…better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family®…
Added 11 mins ago
Installation Technician II - Journeyman Electrician
Allied Universal
Wyoming, MI
Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm…
Added 11 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
Insight Global is seeking an experienced IT Program Manager to support a large-scale, global IT transformation for one of our clients. This individual will own the execution of a multi-year…

Marriott

FLEX Manager, Command Center, Digital + Technology Transformation

Remote, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

JOB SUMMARY

The Manager, Command Center – Global Technology is a hands-on technical role supporting live hotel technology deployments across the Caribbean and Latin America (CALA) as part of Marriott’s Digital + Technology Transformation program. The position leads real-time incident triage, troubleshooting, escalation coordination, and operational tracking during cutover, go-live, and stabilization, helping minimize disruption as hotels transition to OPERA Cloud PMS and related systems. The role works closely with deployment teams, regional and global resolver groups, and vendors in a fast-paced, 24x7 Command Center environment.

CANDIDATE PROFILE

Education and Experience Required

Bachelor’s degree in Information Technology, Computer Science, Hospitality Technology, or a related field, or equivalent professional experience.
3+ years of hands-on professional experience in IT support, technical service desk, NOC/Command Center operations, hotel technology implementations, or related technical support roles.
Experience supporting live production environments, high-urgency incident response, and cutover/go-live activities, including triage, prioritization, troubleshooting, escalation, and resolution of high-impact technical incidents.
Fluent in English and Spanish required with Portuguese preferred.

Preferred

Experience supporting multi-property or multi-country environments, preferably within the Caribbean and Latin America (CALA) region, and operating in 24x7 or shift-based support models.
Strong troubleshooting experiences across infrastructure, connectivity, and end-user environments, including LAN/WAN, Wi-Fi, DNS/DHCP, and VPN, with the ability to assess operational impact and identify recurring issues.
Familiarity with OPERA Cloud PMS or OPERA v5, hotel technology integrations, and ITSM tools such as ServiceNow or Jira.

CORE WORK ACTIVITIES

Acts as a primary technical support resource during live deployment, cutover, go-live, hypercare, and stabilization activities.
Performs real-time incident triage, troubleshooting, and prioritization based on business and operational impact, driving rapid restoration of hotel operations.
Manages multiple concurrent incidents and coordinates escalations with regional teams, global resolver groups, vendors, and deployment stakeholders to support timely issue resolution.
Provides clear, structured, and actionable incident communications, ensuring stakeholders have visibility into issue status, impact, ownership, and resolution progress.
Logs, tracks, and maintains incidents, escalations, ownership, and resolution activities throughout the full incident lifecycle.
Supports Command Center operations by executing shift handovers, maintaining operational continuity across time zones, and contributing to a structured 24x7 support model during active deployment waves.
Monitors critical issues through resolution, following up with responsible teams to remove blockers and maintain deployment momentum.
Maintains accurate operational documentation, including incident records, workarounds, known issues, and resolution details to support deployment readiness and knowledge management.
Supports root cause analysis, post-deployment reviews, and continuous improvement initiatives by identifying incident trends, capturing lessons learned, and recommending process enhancements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Skills

Troubleshooting
PMS
Computer technology
Computer science
Technical support
Incident response
Prioritization
LAN
WAN
DNS
DHCP
VPN
IT service management
ServiceNow
Jira
Hotel operations
Documentation
Root cause analysis
Process improvement
Child care

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