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IG
Clinic Director
Insight Global
Rockwall, TX
- From $50 USD / hour
The Clinic Director is responsible for overseeing the daily operations, clinical excellence, team leadership, and financial performance of an outpatient therapy clinic. This role combines…
Added just now
AC
Field Brand Administrator
Aston Carter
Birmingham, AL
- $23 to $24 USD / hour
…comprehensive administrative and operational support to a busy field operations office and its staff. This role coordinates purchasing, accounts payable, contract management, billing, human…
Added 1 min ago
Team Lead - Wilmington, NC @ Market St
Tidal Wave Management LLC
Wilmington, NC
A Tidal Wave Team Leader assists with the responsibilities of the site’s facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the…
Added 1 min ago
Team Lead - Riverview, FL
Tidal Wave Management LLC
Riverview, FL
A Tidal Wave Team Leader assists with the responsibilities of the site’s facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Team Leaders set the…
Added 1 min ago
Car Wash Attendant - Columbia, SC @ Elmwood Ave
Tidal Wave Management LLC
Columbia, SC
A Tidal Wave Car Wash Attendant assists with the responsibilities of the site’s facility and its operations. Tidal Wave is a fast and fun, team-oriented environment, and our Car Wash…
Added 1 min ago
Assistant Manager - Wilmington, NC @ Market St
Tidal Wave Management LLC
Wilmington, NC
A Tidal Wave Assistant Manager shares, and assists with, the responsibilities of the site’s facility and its operations. They use their drive, determination, and a self-disciplined approach…
Added 1 min ago
EH
RN Resource Nurse Ambulatory - Manchester Urology (Dover & Portsmouth) - Full Time
Elliot Hospital of the City of Manchester
United States
- Full-time
…unit’s management team and works to ensure smooth real time operations of unit on assigned shift and adheres to values under the EHS Professional Practice Model which guide all dimensions…
Added 2 mins ago
A
Construction Project Manager
Actalent
Pecos, TX
- $90 to $110 USD / hour
Significant experience with greenfield site development, heavy civil construction, and major earthmoving operations.
Added 2 mins ago
GM
Registered Nurse - Surgical Acute Care for the Elderly - Full-time night
Grady Memorial Hospital Corporation
Atlanta, GA
- Full-time
…Additional roles include advocacy, performance improvement, leadership, problem solving, delegation, conflict resolution, and team…
Added 3 mins ago
Team Lead Claims Adjuster - Workers Compensation | Jurisdiction: TX, MN, MI | Licensing: TX or Home State required - Remote
Sedgwick Claims Management Services Inc.
Eden Prairie, MN · Telecommuter, GA
Apply your adjuster and leadership knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.
Added 3 mins ago
Physician Experience Manager
CHS
Franklin, TN
The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement,…
Added 3 mins ago
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Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Ann Arbor, MI
- $63,000 to $78,000 USD / year
Overview YOUR NEXT LEADERSHIP OPPORTUNITY IS CALLING - ARE YOU READY TO ANSWER? At Gandy Dancer, exceptional hospitality, memorable dining experiences, and outstanding leadership come…
Added 3 mins ago
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Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Atlantic City, NJ
- $65,000 to $75,000 USD / year
…for a passionate, driven Kitchen Manager to join our culinary leadership team and help bring the energy, excitement, and flavor behind one of the most unique dining experiences around. If…
Added 3 mins ago
Director of Internal Communications, Board Liaison & Events
MedStar Health
Washington, DC
Provides strategic counsel to executive and senior leadership on the development and delivery of internal communication initiatives including Town Hall meetings, Starport, leadership…
Added 3 mins ago
Behavioral Health Supervisor
BrightView LLC
Columbus, OH
Partner with Operations Director for proper care.
Added 3 mins ago
Behavioral Health Supervisor
BrightView LLC
Akron, OH
Partner with Operations Director for proper care.
Added 3 mins ago
Board Certified Behavior Analyst / BCBA
ICBD
Sewell, NJ
…company. We are committed to supporting long-term professional development in areas such as Clinical Leadership, Operations, Quality Assurance (QA), Utilization Review (UR), Assessments,…
Added 3 mins ago
YO
Youth Program Director | East Triangle YMCA
YMCA OF THE TRIANGLE AREA
Clayton, NC
- From $43,888 USD / year
The Youth Program Director is responsible for leading and growing programs that reflect the YMCA’s mission and serve community needs. This role includes supervising and developing part-time…
Added 3 mins ago
Mgr IT Systems
Huntsville Hospital Health System
Huntsville, AL
…VMware environments, virtualization technologies and data center…
Added 4 mins ago
SC
Early Head Start Lead Teacher
Salisbury-Rowan Community Action Agency Inc
Thomasville, NC
- From $21 USD / hour
…(social-emotional, cognition, perceptual motor and physical development, language/literacy and approaches to learning). This position requires a culture of safety and positive reinforcement…
Added 4 mins ago
Manager Trainee
Tower Loan of Mississippi, LLC
Brookhaven, MS
At Tower Loan, we’re committed to developing future leaders! Our full-time Manager Development Program is designed to provide our Manager Trainees with the knowledge, skills, and experience…
Added 4 mins ago
Global Reward Programs Director
Corning
Charlotte, NC · Corning, NY
10+ years of progressive compensation or Total Rewards experience, including global program design and operational leadership
Added 4 mins ago
Industrial Engineer
Defense Logistics Agency
Robins AFB, GA
…Site. Serves as a technical consultant to the Distribution Site Leadership concerning all aspects of industrial engineering. Provides the advisory services, planning, and problem solving…
Added 4 mins ago
Enterprise Relationship Manager BC & DR, East
IGEL Technology
Remote, United States
…services that help organizations protect critical business operations, minimize downtime, and maintain operational…
Added 4 mins ago
General Manager - Millen, GA
Champion Home Builders Inc.
Millen, GA
Working cross-functionally with enterprise operations, sales, marketing, engineering, finance, human resources, and product development teams, the General Manager drives sustainable growth,…

Marriott San Ramon

Front Office Manager

San Ramon, CA, United States

$75,000 to $85,000 USD / year

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Job details

Pay: $75,000 to $85,000 USD / year
Experience: Minimum of 2 years Front Desk experience, preferably in leadership role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $75,000.00 - $85,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities •Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. •Implement company and franchise programs. •Prepare forecasts and reports and assist in the development of the room’s budget. •Monitor and maintain the front office systems and equipment to ensure their optimum performance. •Track guest satisfaction surveys and maximize usage of the guest response tracking system. •Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs. •Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals. •Communicate both verbally and in writing to provide clear direction to staff. •Demonstrate empathy and respect in all team interactions, fostering an inclusive and supportive work environment. •Maintains an open-door policy, ensuring team members are heard, valued, and empowered to share ideas or concerns. •Holds monthly one-on-one meetings with each team member to build relationships, provide guidance, and foster growth and engagement. •Leads with a collaborative, team-first approach that creates an inclusive and supportive work culture. •Demonstrates knowledge of hotel operations beyond the Front Office (e.g., Housekeeping, Engineering, Food & Beverage, etc.) •Understand group and event business, including group resumes, BEOs, and operational impacts. •Partners effectively with Sales, Banquets and Food & Beverage teams to ensure clear communication and successful execution of group and event experiences. •Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. •Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Make sure all Front Office Quality Standards are consistently complied with on a weekly/monthly basis. •Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. •Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. •Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. •Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. •Regular attendance in conformance with the standards is essential to the successful performance of this position. •Comply with attendance rules and be available to work on a regular basis. •Perform any other job-related duties as assigned. Qualifications and Skills

Education and Experience •Minimum of 2 years Front Desk experience, preferably in leadership role. •High School Diploma or equivalent required, Bachelor’s degree preferred. Knowledge, Skills and Abilities •Proficient with PMS system. •Advanced knowledge of brand’s reward program. •Able to handle cash and credit transactions. •Computer literacy and financial management a must. •Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. •Able to cultivate a respectful team culture by demonstrating empathy, valuing diverse perspectives, and supporting employee well-being. •General knowledge of local area attractions and transportation. •Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. •Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws. •Able to establish and maintain effective working relationships with associates and customers. •Able to make sound business decisions and take action quickly based on previous experience and good judgment. •Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. •Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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More about this job

Skills

Communication skills
Brainstorm ideas
Hotel operations
Microsoft Office
Housekeeping
Sales
Customer service
Regulatory compliance
Implement sales strategies
Front Desk
PMS
Computer skills
Financial management
Employee relations
Forecasting
Quality assurance

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