Operations Specialist (2nd Shift) Full Time (57176)

This position is primarily responsible for performing production activities needed to initiate, create, complete, & fulfill orders for Marleylilly customers while maintaining high-quality standards.

General Production Associate Job Responsibilities

• Produce orders by following established standard operating procedures

• Communicate delays or problems that may keep a specific order from being completed

• Ensure quality standards as defined by the organization are maintained during production

• Confirm orders are accurate for quantities, placement locations, and garment types

• Follow preventative maintenance procedures

• Must be open to cross-training and working in other departments as business needs change

• Other duties may be assigned

Departments, with specific department duties:

Cleanup/Quality Control

• Confirming the product is personalized correctly with the correct letters, color, size of the item, and type of item.

• Making sure the item does not have any damage or defects and meets all quality standards.

• Cleaning up embroidered/customized orders involving clipping threads and removing embroidery tools such as stabilizer or topping.

• The item will then be packaged in the correct bag and folded in a presentable manner.

• The item should resemble a gift when complete.

Inventory/Picking and Induction

• Print and sticker individual orders from the computer system.

• Picking all orders out of inventory locations and transporting the items through the building to the correct department to be personalized.

• Paying close attention to order dates and ensuring the oldest orders are handled first.

• Paying close attention to the individual items being pulled and ensuring they are labeled with the correct size, color, type, etc.

• Restocking empty inventory locations with more products.

• Repackaging items as necessary.

• Communicating to managers & team leads ASAP when an item cannot be found.

• Induct raw goods inventory and complete customer orders into the system.

Replenishment

• Scan, print and sticker any unmarked inventory received from the warehouse

• Transport inventory received from the warehouse to the proper overflow or pick location(s)

• Breakdown boxes and pallets that are delivered from warehouse and put them in their proper location(s)

• Monitor inventory levels at overstock locations and notify manager when replenishment from the warehouse is needed

• Monitor inventory levels of pick locations and pull inventory from overstock to refill pick locations

• Assist with completing inventory projects and/or audits

• Assist with keeping inventory racking clean and organized

• Must be able to consistently lift 50lbs

Fulfillment

• Picking customer orders and verifying the order is complete

• Packaging complete orders in the appropriate bag/box for shipment

• Shipping the customer order based on the weight and size requirements to ensure correct shipping rate, and labeling the package with a prepaid shipping label.

Graphics/Engraving/Heat Press

• Prepping and completing items through the Engraving and Heat Press process.

• Operating small machinery for jewelry, preparing sheets and vinyl for the press by removing small pieces of cut-out vinyl, and operating computer programs to print & design patterns.

Bloopers

• Consistently work with team members to add blooper products to the website.

• Photograph blooper products and produce high-quality photos for the website.

• Offer suggestions for continuous improvement in the Blooper area.

• Track performance of self to monitor productivity.

• Maintain a high level of quality in the production of all products. Make judgment calls on what passes quality standards.

Qualifications

Job Requirements for everyone in production

• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Attention to detail

• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly; Stays on task.

• Interpersonal Skills – Focuses on solving conflict; Listens to others without interrupting; Remains open to others’ ideas and tries new things.

• Verbal Communication – Speaks Clear and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Adheres to company attendance policy; Alerts management for tardies or absences.

• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically.

• Organizational Support – Follows policies and procedures.

• Planning/Organizing – Uses time efficiently; Plans for additional resources; Stays on task.

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Dependability – Follows instructions; will respond to management direction; Completes tasks on time or notifies the appropriate person with an alternate plan.

Work Environment/Physical Demands:

• Office, Manufacturing, and Warehousing Environment

• Computer Skills

• Must be able to lift up to 50 pounds at a time.

• Must be able to work in a variety of weather conditions and temperatures in the warehouse, manufacturing, and office areas.

• Duties may require overtime work, including nights and weekends

• Position requires standing and walking for extended periods of time