Jobs in the United States

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Sous Chef - Fireside Kitchen (Overnight)
Ameristar Casino Resort Spa Black Hawk
Black Hawk, CO
Education reimbursement program and Annual Scholarship Program
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Front Desk Manager (OEM)
Crescent Hotels & Resorts
Itasca, IL
- $26.32 USD / hour
Crescent Hotels & Resorts is seeking an experienced and guest-focused Front Desk Manager to join our team at the Westin Chicago Northwest – Itasca.
Added 1 min ago
Quality Technician II
ROSEBURG FOREST PRODUCTS CO
Riddle, OR
Accountable for managing site’s quality assurance and control program including but not limited to: leading and pro-actively supporting all safety, environmental and quality regulations,…
Added 1 min ago
Project Engineer
Actalent
Hermiston, OR
Job Title: Project EngineerJob DescriptionThe Project Engineer supports the Project Manager in planning and executing construction projects from preconstruction through close-out. This role…
Added 1 min ago
Project Manager (Commercial Interiors)
Onni Contracting (Chicago) Inc
United States
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Added 1 min ago
Facilities Technician
Actalent
Davenport, IA
…as-built records, and support mechanical and manufacturing systems documentation. The position is ideal for a detail-driven technician with strong AutoCAD expertise, mechanical systems…
Added 1 min ago
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Quality Control Manager
Actalent
Hot Springs, AR
- $55 to $63 USD / hour
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Added 1 min ago
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Consumer Reviewer Administrative Manager
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Fort Detrick, MD
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Added 2 mins ago
Senior Program Manager
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…successfully execute company operational plans. The Senior Program Manager (SPM) is a mission-critical leader who owns delivery outcomes for complex, multi-disciplinary programs driving…
Added 3 mins ago
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Internal Audit Manager - Austin Financial Services
City of Austin
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- $89,880 to $115,100 USD / year
Implement Quality Assurance and Improvement Program to ensure compliance with the International Standards for the Professional Practice of Internal Auditing
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Grain Facility Manager
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Quality Assurance Manager
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The Quality Assurance Manager is responsible for establishing, deploying, and sustaining Burger Boat Company's Quality Management System and quality standards across all shipbuilding…
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Software Development Manager, AWS Tagris
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Senior Program Manager - Benchmarking & Strategy, AMXL Benchmarking
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Senior Manager, Engineering
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Dock Supervisor
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Sales and Service Technician
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Plant Engineer
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Sales and Service Technician
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MarketSource

Customer Care Associate

San Antonio, TX, United States

$14.5 to $15 USD / hour

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Job details

Pay: $14.5 to $15 USD / hour
Apply by: Nov 27, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Responsible for connecting with healthcare professionals. In this role we're requiring strong communication and presentation skills to provide education and awareness to client products. Associates are responsible for processing various incoming and outgoing education focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulation.

Essential Duties:

Customer Care and Technical Job Functions–Connect with customers and potential customers in order to help resolve and find solutions to customer issues of a general and/or technical nature, while ensuring adherence to corporate and department policies and procedures

Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer
Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems
Research and resolve issues, within the scope of responsibility
Obtain, enter, and verify customer information in designated systems
Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible
Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives
Maintain excellent product knowledge, stay informed with training updates and email updates
Follow proper escalation pathways determined by each program and situations
Escalate to Manager, any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or MarketSource
Ability to handle customer support inquiries and customer support complaints
Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
Ability to move between varying types of inquiries within the same shift

Customer Retention/Generation/Qualification:

As required, perform calls to businesses and/or consumers in order to further qualify prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and procedures

Customer Care Associate Job Description:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Optimize each contact by outlining opportunities and benefits of pursuing relationship with assigned client
Document interactions based on client specifications in an accurate and timely manner
Maintain established calls per hour and response time metrics, while supporting Company goals and objectives

General Associate Job Responsibilities

Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned

The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such accommodations

Qualifications

Minimum Qualifications:

Ability to demonstrate internet-based, multi-screen computer navigation with ease
Ability to demonstrate handheld, wireless device navigation and troubleshooting capabilities
Ability to demonstrate customer engagement soft skills
Ability to demonstrate understanding of the FDA regulated, Healthcare environment
Minimum 6 months Healthcare experience or 6 months customer service experience, preferably in a call-center environment
Preferred technical troubleshooting experience
Preferred customer service experience
Ability to fluently speak English & Spanish

Additional Information MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Posted Salary Range USD $14.50 - USD $15.00 /Hr. Posting Information Hiring location: 5000, Interstate 10 West, 11330 Frontage Rd, San Antonio, TX 78249 Posting End Date - 11/27/2026 Requirements - Customer Service (6 months+) & Call Center Experience (6+ Months) Starting pay - $14.50 #INDYL

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More about this job

Skills

Customer service
Sales
Presentation skills
Communication skills
Analyse issues
Troubleshoot
Research
Product knowledge
Documentation
Confidentiality
Troubleshooting
Interact verbally in English

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