Jobs in the United States

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Added 2 mins ago
Distribution Center Supervisor
Firestone Industrial Products Company, L
United States
Prepare for and participate in internal and external audits; maintain document control for work instructions and visual standards.
Added 3 mins ago
Youth Advocate 2nd shift weekend
Children and Families First Delaware Inc
Seaford, DE
Document and chart resident performance and behavior, compile statistics and other documentation of resident performance and behavior.
Added 3 mins ago
Youth Advocate Assistant
Children and Families First Delaware Inc
Seaford, DE
Document and chart resident performance and behavior, compile statistics and other documentation of resident performance and behavior.
Added 4 mins ago
Classified Cybersecurity Analyst
Northrop Grumman
Cincinnati
Assist in the implementation of the required government policy, make recommendations on process tailoring, and participate in and document process activities.
Added 11 mins ago
MG
Cardiac Diagnostic Technician (EKG & Echo)
MedElite Group, LLC.
Atlanta, GA
- $19 USD / hour
Identify and document anatomical and functional cardiac findings
Added 17 mins ago
Clinical Laboratory Technician
Labcorp
Johnson City, TN
Perform and document preventative maintenance and quality control procedures
Added 18 mins ago
AB
Research Associate, Analytical Development
Avid Bioservices
Tustin, CA
- $31.15 to $38.94 USD / hour
We're currently seeking a talented Research Associate to join our Analytical Development team as we develop innovative analytical methodologies for protein biologics. As a Research…
Added 20 mins ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Maintains current knowledge of environmental safety standards and infection control; Utilizes appropriate supplies and equipment.
Added 20 mins ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital
Roper St. Francis Healthcare
Summerville, SC
Maintains current knowledge of environmental safety standards and infection control; Utilizes appropriate supplies and equipment.
Added 20 mins ago
Clinical Unit Leader - Cardiac Progressive Care Unit (PCU) - Berkeley Hospital - Weekend Only
Roper St. Francis Healthcare
Summerville, SC
Maintains current knowledge of environmental safety standards and infection control; Utilizes appropriate supplies and equipment.
Added 28 mins ago
SH
Medical Lab Technologist (MLT) - Bonita Springs, Florida
Soliant Health
Bonita Springs, FL
- $1,679 to $1,776 USD / week
Associate or bachelor’s degree in medical laboratory science or related field required
Added 28 mins ago
SH
Medical Lab Technologist (MLT) - North Fort Myers, Florida
Soliant Health
North Fort Myers, FL
- $1,679 to $1,776 USD / week
Associate’s or Bachelor’s degree from an accredited laboratory science or medical technology program
Added 29 mins ago
Installation Technician
LEIDOS, INC.
Alexandria, VA
Document data sources, definitions, methodologies, and standard operating procedures.
Added 33 mins ago
PRN Weekend Patient Access Specialist @ Paulding Hospital
Cobb Hospital, Inc.
Hiram, GA
- Attempts to collect the estimated self-pay balance of all inpatient, outpatient and ER accounts, at the earliest possible collection control point.
Added 44 mins ago
Care Team Partner (CTP) - Progressive Care Unit (PCU) - St. Charles Hospital
Bon Secours Mercy Health Inc
OH
The Care Team Partner (CTP) works under the supervision of the RN to document in the patient’s electronic or written chart, which may be edited by the RN, with a final authentication and…
Added 44 mins ago
Care Team Partner (CTP) - Progressive Care Unit (PCU) - St. Charles Hospital
Bon Secours Mercy Health Inc
OH
The Care Team Partner (CTP) works under the supervision of the RN to document in the patient’s electronic or written chart, which may be edited by the RN, with a final authentication and…
Added 44 mins ago
Registered Nurse (RN) - Intermediate Care Unit 7S - St. Elizabeth Boardman Hospital
Bon Secours Mercy Health Inc
Youngstown, OH
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other…
Added 44 mins ago
Patient Care Technician (PCT) - Progressive Care - Lourdes Hospital
Bon Secours Mercy Health Inc
Paducah, KY
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other…
Added 46 mins ago
BM
Sr. Associate - Operations (Hybrid, Newark, NJ)
Broadridge Managed Solutions Inc
Newark, NJ · Edgewood, NY
- $42 USD / hour
Broadridge is hiring! We are seeking a Sr. Operations Associate to provide outsourced operational and transactional business process support for clients. This role helps ensure quality…
Added 47 mins ago
Registered Nurse Med Surg/PT/Nights 12 hr. Shifts
KPC GLOBAL MEDICAL CENTERS INC.
Hemet, CA
Monitor patient progress and document findings accurately in electronic medical records.
Added 47 mins ago
Registered Nurse, MDU, Per-Diem Nights
KPC GLOBAL MEDICAL CENTERS INC.
Menifee, CA
Monitor patient progress and document findings accurately in electronic medical records.
Added 54 mins ago
EM
Night Service Rep Part Time-103020
ESA Management, LLC
Maryland Heights, MO
- Part-time
…high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification…
Added 56 mins ago
Maintenance Electrical Technician 6
Advance Food Company LLC
Enid, OK
Electrical Controls: Understanding and managing electrical control systems within the operational environment.
Added 1 hour ago
Nutrition Services Manager
EHC
Broken Arrow, OK
Perform and document all purchasing, receiving, and inventory control of food and supplies.
Added 1 hour ago
Product Review Engineers (Associate and Mid-level)
Boeing Aerospace Operations
San Antonio, TX
Boeing Global Services (BGS) is currently hiring for a broad range of experience levels including Associate and Mid-level Product Review Engineers to join the C-17 Engineering Team located…

MarketSource

Customer Care Associate

San Antonio, TX, United States

$14.5 USD / hour

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Job details

Pay: $14.5 USD / hour
Apply by: Nov 27, 2026
Posting language: English
Posted: Aug 21, 2026

Original job description

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Responsible for connecting with healthcare professionals. In this role we're requiring strong communication and presentation skills to provide education and awareness to client products. Associates are responsible for processing various incoming and outgoing education focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulation.

Essential Duties:

Customer Care and Technical Job Functions–Connect with customers and potential customers in order to help resolve and find solutions to customer issues of a general and/or technical nature, while ensuring adherence to corporate and department policies and procedures

Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer
Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems
Research and resolve issues, within the scope of responsibility
Obtain, enter, and verify customer information in designated systems
Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible
Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives
Maintain excellent product knowledge, stay informed with training updates and email updates
Follow proper escalation pathways determined by each program and situations
Escalate to Manager, any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or MarketSource
Ability to handle customer support inquiries and customer support complaints
Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
Ability to move between varying types of inquiries within the same shift

Customer Retention/Generation/Qualification:

As required, perform calls to businesses and/or consumers in order to further qualify prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and procedures

Customer Care Associate Job Description:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Optimize each contact by outlining opportunities and benefits of pursuing relationship with assigned client
Document interactions based on client specifications in an accurate and timely manner
Maintain established calls per hour and response time metrics, while supporting Company goals and objectives

General Associate Job Responsibilities

Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided

Related Duties as Assigned

The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such accommodations

Qualifications

Minimum Qualifications:

Ability to demonstrate internet-based, multi-screen computer navigation with ease
Ability to demonstrate handheld, wireless device navigation and troubleshooting capabilities
Ability to demonstrate customer engagement soft skills
Ability to demonstrate understanding of the FDA regulated, Healthcare environment
Minimum 6 months Healthcare experience or 6 months customer service experience, preferably in a call-center environment
Preferred technical troubleshooting experience
Preferred customer service experience
Ability to fluently speak English & Spanish

Additional Information MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Posted Salary Range USD $14.50 - USD $14.50 /Hr. Posting Information Hiring location: 5000, Interstate 10 West, 11330 Frontage Rd, San Antonio, TX 78249 Posting End Date - 11/27/2026 Requirements - Customer Service (6 months+) & Call Center Experience (6+ Months) Starting pay - $14.50 #INDYL

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